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Customer reviews: Downpay: Deposits made simple

Develop by Downpay

Reviews (76)

Overall rating
4.9

What Merchants Think

Merchants using "Downpay: Deposits made simple" generally express high satisfaction with the app. It effectively solves pain points related to high-ticket item sales and inventory management. The app's ability to handle deposit payments has streamlined business operations and improved customer engagement. Merchants particularly appreciate the excellent customer service, frequently highlighting how the support team, especially Diana, provides prompt and effective assistance.

Key Strengths

  • Streamlines deposit and final payment processes for high-ticket items.
  • Excellent customer support highlighted by quick responses and personalized assistance.
  • Easy setup and integration with platforms like Shopify.
  • Customization options for aligning with specific business operations and themes.
  • Facilitates innovative business models like Try Before You Buy.
  • Mitigates risks with features like pre-authorization for remaining balances.

Common Concerns

  • Occasional difficulties during the setup process, requiring support intervention.
  • Potential issues with customer service availability, as noted by an outlier review.
  • Confusion regarding specific payment functionalities tied to app features.

Final Thoughts

Overall, "Downpay: Deposits made simple" receives strong praise from merchants for its efficacy in managing complex payment scenarios and providing substantial customer support. While the app offers significant benefits to business operations, its effectiveness is enhanced by the dedicated support team, resolving challenges and optimizing setup processes. The app is well-suited for businesses requiring flexible payment solutions, and its high level of customization and support makes it a valuable tool in the e-commerce domain.

Freedom Funnel

May 26, 2025  on Shopify

This was a massive help for a product we crowdsourced. Easy to integrate, and we were in communication with their team throughout the implementation. I would highly recommend it. I’ve used Kickstarter and have also run crowdfunding directly through Shopify—Downpay made that possible and allowed us to fully own the campaign internally.

The Black Tux

May 21, 2025  on Shopify

Downpay is a great app from a great team. This flexible, API-driven product has unlocked several critical capabilities and growth opportunities for our business. They've been extremely responsive, flexible & patient with us during our re-platform to Shopify and with ongoing feature requests. I recommend highly to anyone looking to provide flexible payment and scheduling options to customers, and to protect their own high-value inventory.

Loved Twice Bridal

May 16, 2025  on Shopify

Thank you to the Downpay team for creating an app that just makes sense. The team is great to work with are open to making the it better.

Thirsty Meeples

May 15, 2025  on Shopify

Our customers love using Downpay for pre-orders — it makes placing a deposit quick and hassle-free. The app itself is incredibly easy to set up and use, and it integrates seamlessly with our Shopify store. It’s made the whole process smoother for us and our customers alike. Highly recommended!

Figure Grail

May 14, 2025  on Shopify

This is an excellent product that allows our store to take deposits for items not yet released which is extremely commonplace in our industry. Our industry is driven largely by preorders (and FOMO) and Shopify does not provide this functionality natively so we are very thankful that Downpay exists.

Hedge Hut

May 13, 2025  on Shopify

Great support, willing to work with you to make the app work for your situation

Pilates World

Apr 16, 2025  on Shopify

We recently integrated Downpay as the Buy Now, Pay Later (BNPL) solution for our Pilates World online store, and we couldn't be happier with the results. From the outset, the setup was incredibly straightforward, quick to configure, with a great deal of flexibility that suited our unique store requirements perfectly. A very special thanks to Lidija, who went above and beyond to assist us with some custom scripting tailored to our theme. Her support ensured the entire experience was seamless and visually on point, truly next-level service. The product itself is exceptional, delivering exactly what we needed and more. It's well worth the investment, especially when paired with the level of customer support Downpay provides. If you're looking for a solid BNPL solution that integrates smoothly and offers responsive, hands-on support, Downpay is a no-brainer. Highly recommended.

Fleuris Orchard & Blooms

Mar 21, 2025  on Shopify

A great app and amazing support to get our small online business running in a way that works for us! Highly recommend!

FitMyFoot

Mar 20, 2025  on Shopify

Jarvis Boards

Feb 14, 2025  on Shopify

Fastest customer service I've ever received from a software company! The ability to easily integrate a deposit payment option for my made-to-order products without the crazy fees like some other financing apps pays makes this app a no-brainer. Highly recommend!

Tennis Express

Jan 24, 2025  on Shopify

Quick response with fast solutions, really recommend Downpay to anyone looking to rent/demo out their products.

Perennial Pastures Ranch

Jan 15, 2025  on Shopify

Downpay solved a critical pain point for our high ticket item sales which has caused a lot of headaches and manual work for our operations team having to email and in some cases call each and every customer in order to get their draft order invoice paid to complete their order. Now with Downpay we can simply vault their card information while communicating when they will be charged their second half balance on their large order, then charge their card when their order is ready in 3 months rather than having to create multiple different orders to complete a single order. The team has been super helpful as well and more than generous with their time in assisting us setting Downpay and ensuring its working properly with our products and on our custom theme. Thanks for making our lives easier! We really enjoy working with you.

Slipstream

Jan 10, 2025  on Shopify

Slipstream is a seasonal business across much of the US and with Downpay are able to run marketing even out of season and also maximize our database by converting much more customers with Downpay's deposit application as it allows us to then customize a ship date based on the customers input. Onboarding was amazing with the team and as I've had questions or needed to determine how Downpay would work with other initiatives, the team was so responsive. I highly recommend this app. It was perfect or our business.

Rue & Vervain

Dec 05, 2024  on Shopify

I’m delighted to share my positive experience with Downpay! We’ve been using it in our store for our preorder items, allowing customers to pay half upfront and the rest in 30 days. I just had a wonderful meeting with Diana, and I truly appreciate the time she dedicated to helping us customize Downpay to fit our needs. She also assisted in setting up workflows that automate our processes and bring our vision to life. This has saved us a significant amount of time, and I’m excited to continue working with Downpay in the future!

Havens | Luxury Metals

Nov 28, 2024  on Shopify

Amazing app. I have such a custom, high end product that I desperately needed something like this for many years. When Downpay became an option, I couldn't believe it. I've used it for the better part of a year now and it has done great - lifting our online conversion rate and making it less of a gap to get the customer engaged with the purchase. The app is great but the service is even better. Diana is very on the ball with tweaks and adjustments, helping me tailor the app to our store's needs. I can't say enough great things, this is one of the best apps I've ever had. Thank you

Frame Fitness

Nov 24, 2024  on Shopify

Down pay App achieved exactly what we needed it to, which was a deposit on future inventory (we kept selling out). By using Downpay we were able to mitigate inventory risks and increase PO's after gauging demand. UI is buttoned up. After the customer initiates the deposit, their system makes it simple to charge the remaining amount from the 'Customers' tab. Support team was awesome to work with. Overall great experience, surprised more people aren't using it.

BoldHue

Nov 19, 2024  on Shopify

AMAZING customer support! The app is really easy to use, too.

Production Lareault

Nov 13, 2024  on Shopify

Excellent app. Works well with our 20% down, 80% later needs. Amazing, helpful and responsive team. For an app that affects money and order taking, you want to feel comfortable with quick support, and the DownPay team delivers!

TT Furniture

Oct 28, 2024  on Shopify

Diana was very helpful and the app works perfect

Nash Yarn Fest

Sep 29, 2024  on Shopify

Works well, documentation is very good, and customer support is even better! Despite warning me it could be up to 2 days to hear back, I got an answer within 15 minutes and Ian walked me everything thing I had questions about and even did some adjustments based on our specific needs. Couldn't recommend more!

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