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Doppelganger logo

Doppelganger

$5

/ Month
Free plan available 7 Days Free Trial

Find and merge duplicate customers

Find duplicates
Link accounts
Merge duplicates
Privacy focused

About Doppelganger

Built by Marquee Development

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Introduction Video

Description

Merge duplicate accounts and get a better view of the actual Customer Lifetime Value.

Every shop has to deal with duplicate accounts. Whether it is from Point Of Sale sales with credit cards or from customers using multiple email addresses to place orders. As a result, your Customer Lifetime Value (CLV) is often way off. With Doppelganger, you can find, link and merge duplicate accounts. Also useful for linking accounts from the same company together to determine the Life Time Value of a client company.

Every shop has to deal with duplicate accounts. Whether it is from Point Of Sale sales with credit cards or from customers using multiple email addresses to place orders. As a result, your Customer Lifetime Value (CLV) is often way off. With Doppelganger, you can find, link and merge duplicate accounts. Also useful for linking accounts from the same company together to determine the Life Time Value of a client company. more
  • Find duplicate accounts
  • Link duplicate accounts
  • Merge duplicate accounts
  • Privacy focused. You stay in control of your customer's data.

Pros

  • Helps in identifying and merging duplicate customer accounts, improving overall data quality
  • Can link accounts from the same company, providing better visibility into Customer Lifetime Value (CLV)
  • Improves accuracy in tracking and analyzing CLV, leading to better business insights
  • Privacy-focused, ensuring users remain in control of their customer data
  • Supports Point Of Sale (POS) systems, enhancing its usability for physical store sales

Cons

  • No apparent mention of the frequency or accuracy of updates to the duplicate detection algorithms
  • Potentially high initial setup time and effort, especially for larger databases with many duplicates
  • May require training or technical support to effectively utilize all features
  • No detailed information on integration capabilities with other CRM or ERP systems
  • The app’s effectiveness may vary depending on the diversity and complexity of customer data

Top Helpful Reviews

Collegiate Corner

Aug 28, 2023  on Shopify

Does NOT merge the customer. "links" them which does nothing on a search. You still have both customers

Team Teddy

Jul 02, 2023  on Shopify

While it says "Find" and merge duplicate accounts, there is not yet any service with which to find them - it does not suggest Doppelganger accounts for merging, you need to already know which accounts you want to merge. I understand this is in development (and not easy!) so I look forward to testing the new app.

Working Wardrobes SE

Aug 25, 2022  on Shopify

I used this app to help me merge orders to the main customer profiles and delete the duplicate customer profiles. It was all part of a clean-up project to rid our customer list of duplicates. I ran into a problem with one profile. An order had some how been tagged to the main customer profile and duplicate customer profile. I reached out to Doopelganger support and within the hour Paul responded with a suggestion on how to correct the problem. I followed his suggestion and voila (like magic), Doopelganger was able to merge the order to the main customer profile and delete the duplicate. Doopelganger works like a champ and I couldn't be happier with the results. Thank you Paul!

Brim on Fifth

Feb 12, 2022  on Shopify

I've just started using Doppleganger to help sort through the absurd number of duplicate accounts my store has. Paul has been very responsive to my questions, going to far as to make a video to walk me through adding an additional account to a merged group of accounts and how to unmerge a group of linked accounts - both of which are very easy to do.

Chanelia

Jan 10, 2022  on Shopify

Paul has been of great help. We use Doppelganger to fix customer issues when creating accounts with multiple email addresses, primarily when using our social login feature. We're glad to be doing business with you.

Meghan March Merch

Jan 06, 2022  on Shopify

Very easy to connect customers with multiple accounts. Like the new updates as well. Had an issue with app opening and working this week, sent an email to Paul and he immediately jumped in and worked with me until the issue was found and corrected. He stayed in touch and updated me just like he said he would. Thank you!

Nordqvist Tea

Nov 01, 2021  on Shopify

The app is brand new, thus no reviews yet it seems. The developer helped to fix issues asap and the app works perfectly for searching and merging duplicate customer data.

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