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Customer reviews: DOOFINDER ‑ Search & Discovery

Develop by DOOFINDER SL

Reviews (786)

Overall rating
4.8

What Merchants Think

Overall, "DOOFINDER ‑ Search & Discovery" receives positive feedback from many merchants who appreciate its enhanced search functionalities and ease of use compared to native options. It has been a transformative tool for many, improving both customer satisfaction and staff usability. However, some users have encountered challenges, particularly concerning support and cost management.

Key Strengths

  • Enhances search functionality significantly, outperforming default search options.
  • Boosts user experience by making browsing and searching easier for customers and staff.
  • Responsive and helpful customer support that assists with troubleshooting and maximizing feature use.
  • Features that aid in pushing promotions and increasing conversion rates.
  • Great reporting and analytics capabilities.

Common Concerns

  • Potential delay in search widget loading on mobile devices.
  • Cost can escalate quickly for high-traffic stores due to request-based pricing.
  • Inconsistent and sometimes inadequate support, especially during emergencies.
  • Issues with search result visibility such as missing images.

Final Thoughts

"DOOFINDER ‑ Search & Discovery" is a valuable tool for enhancing site search capabilities, receiving praise for its transformative effects and supportive customer service. Still, merchants considering it must weigh the cost implications and potential support challenges against its substantial benefits.

Earthwise Packaging

Aug 08, 2024  on Shopify

"DooFinder Support is NON-EXISTENT and many Glitches/Issues" We've had Doofinder set up(enterprise level, so we had EVERY feature at $108/month) on our site for nearly a year now (started 8/23). Although the interface seemed great at first, it wasn't very configurable with our large catalog of products (about 400 visible and 200 non visible). We had random glitches where all products were seen by our customers. Once our rep (Lindsay) left the company, any and all support was impossible to get in contact with. As for the promised "AI" feature, there's nothing AI about this software. We finally decided at the 11 month point to cancel the subscription and I contacted our rep. Crickets. I contacted support. Crickets. I finally went into Shopify and halted the subscription after not hearing from DooFinder support for a two weeks. I contacted, re-contacted through various POC's for a refund for the last month. It wasn't until I reached out to executive's at Doofinder that I every got a response. I was told, no refund since you used the service. Well, I wouldn't have if you would have answered my 8+ emails/forms. Previous review when we set up the account: Lindsay helped us get all set up with DooFinder on our Shopify store. It's been one of the best additions to our Shopify account to date. It just brings our search bar to life and gives so many controllable options for our customers. The banner ads are also a big plus - gives an additional space for promotional items or related products/services. The on boarding process was super easy - it did everything on it's own and after about 48 hours, we had some solid analytics from our real customers. Thanks Lindsay!

oceanien.ch

Apr 22, 2024  on Shopify

Spam

kleinkantoor

Feb 07, 2024  on Shopify

Very bad experience. Very satisfied at the beginning, but the problems soon piled up. Images are not visible when searching, and they cannot solve the problem. I've been emailing for weeks now, and they don't read the content of the emails. So be careful! I wouldn't recommend this app.

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