Overall, "DOOFINDER ‑ Search & Discovery" receives positive feedback from many merchants who appreciate its enhanced search functionalities and ease of use compared to native options. It has been a transformative tool for many, improving both customer satisfaction and staff usability. However, some users have encountered challenges, particularly concerning support and cost management.
Boosts user experience by making browsing and searching easier for customers and staff.
Responsive and helpful customer support that assists with troubleshooting and maximizing feature use.
Features that aid in pushing promotions and increasing conversion rates.
Great reporting and analytics capabilities.
Common Concerns
Potential delay in search widget loading on mobile devices.
Cost can escalate quickly for high-traffic stores due to request-based pricing.
Inconsistent and sometimes inadequate support, especially during emergencies.
Issues with search result visibility such as missing images.
Final Thoughts
"DOOFINDER ‑ Search & Discovery" is a valuable tool for enhancing site search capabilities, receiving praise for its transformative effects and supportive customer service. Still, merchants considering it must weigh the cost implications and potential support challenges against its substantial benefits.
Kleva Range - Everyday Innovations
Jun 04, 2024
on
Shopify
We tried this app, but unfortunately, we had some issues especially for the mobile devices the search widget would load after a 1-2 seconds delay. And if your store experiences a high number of sessions per day, it might become quite expensive since the cost is based on the number of requests your store makes. Since our store has the around 150k monthly sessions and after installing this app for a week this app made a request of around 55,000 requests. We were on pro plan having 100,000 request per month and the price was $130/month approx. We later had to increase the limit to 200,000 request per month, which significantly increased the cost.
And there is no immediate support for the emergencies.
kleinkantoor
Feb 07, 2024
on
Shopify
Very bad experience. Very satisfied at the beginning, but the problems soon piled up.
Images are not visible when searching, and they cannot solve the problem. I've been emailing for weeks now, and they don't read the content of the emails.
So be careful! I wouldn't recommend this app.
Attic Books
Jan 16, 2024
on
Shopify
I can honestly say that this app has transformed the usability of our website. We got called about a trial just at the prefect time when I was frustrated with the native search capabilities of default Shopify and the vast variation of our products and about to search for a solution, either through an app or looking into getting something customer built. I am so glad we went with it because it not only have customers been loving how they browse our website again but also the staff find it a breeze to use, even when they don't work with our online inventory. Lindsay was amazingly helpful. She took the time to answer my concerns and all of my questions with clear and concise explanations. Anything that she couldn't answer directly, she consulted their team and got back to me so quick. We've had it live for a few months now and I don't know how we didn't have it before.
Tajima Direct
Dec 27, 2023
on
Shopify
Works very well as a smart search tool for our customers, which is very important for us as we have several thousand products with minor differences and their search shows the relevant products well, even if the consumer mis typed something or put in a typo. Customer Support from the app was very responsive and helpful too to explain features or to help troubleshoot any issues we were facing.
Forero’s Bags and Luggage
Dec 21, 2023
on
Shopify
This app really elevates the look and feel of our website. It is night and day when compared to the standard Shopify search bar. Brian was with us every step of the way during the one month free trial to answer any questions and help us get the most from the app. Super easy to use and easy to customize as well! Quite happy with the the app. Thanks Doofinder!
GNkitchenandbath
Dec 21, 2023
on
Shopify
I have been working with Egor for several weeks now and it's been great! He has helped me understand this app and I'm extremely excited about our possibilities. I've transferred from Searchanise and this tool is much better right out of the box. Egor continues to help me through the setup process and I'm looking forward to making our website search tool much more advanced!
Poltex
May 10, 2022
on
Shopify
Really great search app. It does so much more than just provide a search for the customer. It also has a powerful analytics functionality. Although slightly complicated to learn, only because of the depth of function, the customer service is EXCELLENT. Our account rep Nick is easily reachable, in fact, he reaches out weekly until you don't need him anymore. I highly recommend Doofinder.
Komodo Fashion
Jun 22, 2021
on
Shopify
Great app! Doofinder has very useful features that boost our CTR, conversion rate and helps our customers find what they are looking for. It is straightforward to use, however if you are experiencing any difficulties there is a highly qualified support team.
Will at Doofinder was very patient and helpful in showing us how to get the most out of the app features and resolving any issues we experienced.
Bababoom Boutique
Nov 20, 2020
on
Shopify
DooFinder has really simplified searching for products on our site and has great handy features to push promotions within the search bar! Big thanks to Rob for helping us set it up and continued support.
Smyths Country Sports
Oct 23, 2020
on
Shopify
Useful search app for customers. Good reporting and analytics. One small improvement would be for it to tell you the value of conversions that have used this app. Overall good and great support from Rob and team in set up.