Review (English) We’ve been using this app for about a year and a half, primarily in Spanish, and it has easily become one of the most important tools in our Shopify stack. We sell in Mexico, where WhatsApp is the dominant communication channel, not SMS. Because of that, this app fits our business perfectly. If you’re judging this app and your business relies on WhatsApp (especially in LATAM), that context really matters. Out of all the apps we use, this is by far one of the best in terms of ROI. We use plenty of apps where you might spend $100/month to make $1,000 back — this one goes beyond that. If you actually take the time to learn it, there are many powerful use cases and workflows you can build that go well beyond what’s initially explained. We’ve discovered strategies on our own that turned this into one of our most effective marketing and remarketing tools. If you’re running Facebook ads (or any ads), combined with email and WhatsApp, this app becomes incredibly powerful. From remarketing, to re-engaging old customers you haven’t heard from in a year, to automation and customer recovery — it covers a huge part of the customer lifecycle. Yes, it takes some effort at the beginning to set everything up properly, but once you do, this tool can completely level up your marketing. The only drawback we’ve found is that the abandoned cart history only goes back about 45 days. It would be great if that were extended to 90 days, which would make it even stronger. Other than that, this is a solid 5-star app. We currently use the Power Automation plan (~$80/month), and it has been well worth it. Highly recommended — just be ready to learn how to really use it. Reseña (Español) Llevamos usando esta app aproximadamente un año y medio, principalmente en español, y sin duda se ha convertido en una de las herramientas más importantes de nuestro Shopify. Vendemos en México, donde WhatsApp es el canal principal, no los mensajes SMS. Por eso, esta app encaja perfecto con nuestro modelo de negocio. Si alguien está evaluando esta app, es importante entender que está pensada para WhatsApp, especialmente en mercados como LATAM. De todas las apps que usamos, esta es de las mejores en costo-beneficio. Tenemos apps donde gastas $100 USD al mes y recuperas $1,000 en ventas, pero esta va incluso más allá. Si realmente te tomas el tiempo de aprenderla, hay muchísimas cosas que puedes hacer, incluso más de lo que ellos explican. Nosotros mismos descubrimos flujos y estrategias que la convirtieron en una de nuestras herramientas de marketing más efectivas. Si estás corriendo anuncios en Facebook u otras plataformas, y los combinas con email y WhatsApp, esta app se vuelve muy poderosa. Sirve para remarketing, para reactivar clientes antiguos que no compran desde hace meses o incluso un año, y para automatizar gran parte del seguimiento al cliente. Sí requiere algo de trabajo al inicio para configurarla bien, pero una vez lista, realmente eleva tu operación de marketing. El único punto a mejorar es que la función de carrito abandonado solo retrocede unos 45 días. Sería ideal que llegara a 90 días, lo cual la haría todavía mejor. Fuera de eso, es una app totalmente de 5 estrellas. Nosotros usamos el plan Power Automation (aprox. $80 USD al mes) y vale completamente la pena. Muy recomendada — solo hay que aprender a sacarle todo el provecho.

Excelente app... lo mejor es que van creando otras herramientas alrededor del Whatsapp Marketing. Por mejorar: comunicar vía whatsapp las mejoras o funcionalidades que van desarrollado.

I had a great experience with Dondy. At one point, I decided to stop the service, and they completely refunded me without any hassle, which really shows their professionalism and integrity. Their support team is very responsive and helped me with everything I needed to get started. The onboarding was smooth and well guided. I would definitely work with them again once my sales volume increases. Highly recommended for anyone looking for a reliable and supportive partner.

Great app and excellent support. We downloaded the app and the setup was very straightforward. The team was available on WhatsApp to help us get everything set up, which made the process even smoother. We were able to set up the flows in just a few clicks and get up and running quickly. The features are amazing, and we’re confident this app will be very beneficial for our business. Highly recommended!

עזר לי מאוד הנחות הבלאק פריידי בעזרת דונדי ובזכות הקמפיין שעשינו אחוזי ההמרה היו גבוהים מאוד.

Amazing service and customer support! The WhatsApp marketing campaigns and automations have been highly profitable for us, and the assistance provided at every step has truly been 5-star. Highly recommended!

Dondy has been an excellent addition to our marketing tools. The WhatsApp automation and broadcast features helped us reach customers faster and more effectively, resulting in higher engagement and a noticeable increase in ROI. The interface is user-friendly, setup is smooth, and support is responsive whenever needed. If you're looking to boost conversions, improve customer communication, and drive repeat sales, this app is definitely worth it!

Dondy marche très bien... je l'utilise pour mes campagnes whatssapp et le ROAS est très élevé... je recommande à 100%

pagué la subscripción y ahora la app no sirve, también pague saldo para que se manden mensajes automatizados y no hace nada, intenté contactar al soporte técnico y tampoco contestan!

I've been using the Dondy Shopify app for a while now, and I'm extremely satisfied with the results. The automation features are incredibly powerful, allowing us to effectively turn abandoned carts into sales. This app is a game-changer for improving our conversion rate. ​Beyond the great functionality, the support team is excellent. They are quick, helpful, and truly go the extra mile. Knowing that such reliable support is there makes using the app even better. ​If you're serious about recovering lost sales and boosting your store's revenue, I highly recommend Dondy.

I was very impressed with Dondy's automation tools and the ability to easily send targeted campaigns to my clients using whatsapp. I could not speak more highly of their support team who helped me complete a quick setup. Their ongoing availability when I needed help building my first automations, with patience and care was phenomenal. Shopify brand owners who are looking to add a channel of whatsapp marketing to their store - Dondy is a worthy investment - 100%.

Dondy is hands down the BEST Shopify app I’ve ever worked with. First of all, the customer service is on another level. I’ve had more than 6 or 7 one-on-one sessions with their team just to make sure everything was set up correctly with Facebook, and every single time they were patient, professional, and genuinely committed to helping me succeed. Since then, the ongoing support has been nothing short of world-class – they’re always available, always helpful, and they never leave you hanging. But it doesn’t stop there. The product itself is simply incredible. Within weeks it started generating serious revenue for my store – honestly, it feels like having a money-making machine plugged right into my business. It’s reliable, easy to use, and designed in a way that actually drives results instead of just looking good on paper. If you’re on the fence about trying Dondy – don’t hesitate. The combination of an outstanding product and a team that truly cares about your success is rare to find. This is the kind of app that pays for itself many times over. Highly recommended to every serious Shopify store owner who wants to scale and maximize profits.