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Customer reviews: Fileflare Digital Downloads

Reviews (105)

Overall rating
4.9

What Merchants Think

Merchants generally express high satisfaction with "Fileflare Digital Downloads," citing it as an effective solution for managing digital products. Many users have switched from other digital download apps to Fileflare, praising its easy setup, intuitive interface, and superior customer support. However, some have noted minor issues with integration that require support intervention.

Key Strengths

  • Exceptional customer support, particularly from team member William, often praised for being quick and effective in resolving issues.
  • Intuitive and easy-to-use interface with clear instructions.
  • Seamless integration with Shopify, enhancing user experience during setup and daily operations.
  • Unique features like on-demand stamping and instant download links after purchase.
  • Frequent updates and feature additions, improving app functionality over time.

Common Concerns

  • Occasional slow responses in customer support during certain times, though generally resolved satisfactorily.
  • Initial setup complexities for some users who are not tech-savvy.
  • Issues with complex bundles and file streaming, requiring technical support.
  • Some users experienced minor integration problems with other apps.

Final Thoughts

"Fileflare Digital Downloads" is well-received by merchants looking for a comprehensive digital product distribution tool. Its standout features and customer support outweigh the occasional technical hurdle, making it a recommended choice for businesses on Shopify. The positive experiences of many users suggest that Fileflare is poised to continue improving and meeting the needs of digital product sellers.

Alif Noor

Apr 15, 2025  on Shopify

I use this growth plan of the same app for my first shopify shop. I have also installed on my german shopify shop. It has all functions I need such as IP - download trackings with limitations. I had a request to add download link on order confirmation email. They have helped at night and installed in less than an hour. very quick support. Thanks a lot!

Fabric Confetti

Apr 12, 2025  on Shopify

I was terrified about switching digital download apps, but I could not justify the price increase of the app that I was using with my niche market. I talked to my business partner and I decided yesterday was the day. I have nearly 140 digital products and I copied all my the zip files and put them in a Dropbox folder so they were all in one place. I then followed Fileflare's migration instructions and it was seamless. I uploaded my files and then attached my products. This process was easier to do from the assets folder as I have product variants. When it got to settings, I could do the basics, but Will helped me out this morning with adding coding to a few things. As long as customers log into their accounts, they can reach their downloads and they will now come from Fileflare. If they try to use the links in their old emails, the links will appear removed. That is ok, I will send out a mass email and explain to my customers that I have switched providers. I can also always send them a new link from the Fileflare app.

SPACE CAFE

Mar 16, 2025  on Shopify

how can anyone not like this app. does exactly it says, well executed and good UI. Cant fault it in the slightest

lifestylejunkienl

Nov 18, 2024  on Shopify

I had a problem downloading the files but William Suton was really great. He helped me for over a week and came up with solutions. When I was about to give up he came up with a new idea and that turned out to be the solution! Really great. So happy that my website is working great again and I can now sell my products without worries.

ThinLineSanctuary

Nov 09, 2024  on Shopify

We've been using Fireflare for a few years now, and i will be honest with you, in my opinion, if you are selling digital goods, look no further! I honestly forgot to write a review a long time ago, but yesterday night (saturday) there was an issue regarding the downloads themselves, which obviously is a big issue. Despite it being a sunday, the support team got back to me early in the morning, and by 14:00 the issue was resolved. They updated me multiple times throughout the process, explaining what was going on. 10/10 support, and service.

Blambot Comic Fonts & Lettering

Nov 05, 2024  on Shopify

I run a pretty busy digital download website and recently switched from Shopify's Digital Downloads app to Fileflare. Not only was it easy and intuitive, it's up and running as seamlessly as I could have hoped. I'll also mention the amazing response time from Fileflare's tech support. Couldn't be happier so far.

CBT Therapix

Oct 27, 2024  on Shopify

Dear Fireflare Team, I want to express my sincere gratitude for your prompt response and invaluable assistance. Over the past two months, I encountered numerous challenges with various digital downloads—many were complex to navigate, lacking clear instructions, and relying on overrated apps my choices never been successful. Shopify suggested that I find a developer, which led me to contact several. I was shocked to discover that the cost would be $250, which is simply beyond my means as I’m just starting out and not yet generating income. And this amount only to have a button for streaming. I found your video on YouTube and thought Fireflare might be my last hope before committing to a costly developer. I downloaded the app and I was pleasantly surprised by the clarity and ease of the instructions in your video, which guided me through every step. Initially, the stream didn’t work on mobile, but William reassured me via email that Fireflare developers were on the case. Just a few hours later, the stream was up and running! Your help has truly meant the world to me after struggling with multiple digital apps. Please continue to enhance this wonderful app—simplicity is key, and that’s what attracted me to Fireflare in the first place. Thank you once again for your support.. Us and our patients will be more than grateful to you .. Both we and our patients will be grateful for your amazing app!

Texcellency

Oct 18, 2024  on Shopify

I've been using Fileflare Digital Downloads on my Shopify store, and I couldn't be more impressed! The app has been a game-changer for selling digital products seamlessly. Its intuitive interface and effortless integration made setup a breeze. But what truly sets Fileflare apart is its outstanding customer support. The team responds promptly, addressing every question and concern with clarity and expertise. Their immediate assistance has saved me valuable time and ensured my digital downloads run smoothly. Fileflare's functionality has been flawless. The app's features are thoughtfully designed, making it easy to manage and track digital orders. If you're selling digital products on Shopify, Fileflare is a must-have.

Diana West LactForms

Oct 01, 2024  on Shopify

The capabilities and features far surpass Shopify's basic Digital Downloads app. But what really makes this app so great is the exceptional responsiveness and helpfulness of the support staff, especially William. He really went above and beyond to immediately help with setting up the app, leaving me really impressed with the app and the quality of their support.

Molly Mae Carter

Sep 19, 2024  on Shopify

I am very happy with this app and I highly recommend! I originally downloaded 3 different apps for digital products and this one was the best by miles. If you take the time to familiarise yourself with the dashboard, you'll see how simple it is to use, organise and link your files to your instant digital products. I originally contacted their customer service as I wasn't sure how to send custom files and once it was explained to me, it was very easy and the service was great. As a newbie to Shopify, I was a little overwhelmed with customising my website and understanding the apps at first but once I relaxed - it all just fell into place and now its like second nature.

unterwegs...reisen

Aug 19, 2024  on Shopify

Small Lily Studio

Aug 16, 2024  on Shopify

Plastic-Canvas-Kits.com

Aug 14, 2024  on Shopify

White Light Media LLC

Aug 05, 2024  on Shopify

I have been using FileFlare for a while now for my shop for distributing digital files. Whenever I have had questions they have always been helpful in getting things resolved. Honestly, they probably have been the best app I have used for my business. They update their offerings, solid responsive customer service, and their app actually does what it is supposed to without issues. How many other apps can actually say that? I would strongly recommend that if you need to deliver digital files to your customers you give them a shot.

Tommy SpaSe Merchandise

Aug 01, 2024  on Shopify

I am very happy with Fileflare. It is super effective for offering digital download products. And the most impressive thing for me is the excellent customer service. They respond quickly and provide quality assistance.

Wav Warehouse

Jul 31, 2024  on Shopify

This is a great app! We've been using it for a while and everyone has been responsive when we need something custom done on our store.

Lawn Tips

Jul 02, 2024  on Shopify

This app is awesome. I could link up all of my digital downloads to customers' accounts in bulk with the help of WIlliam. He went above and beyond to help me out with quick replies and easy solutions. I couldn't recommend this app more!!

ALECRIM.lab

Jun 28, 2024  on Shopify

Hi, I am not using the app, how can I delete all the data in my site?

Svanhild Design

Jun 26, 2024  on Shopify

I love the FileFlare app. You can store multiple PDF files in one product, and the customer service is perfect. They respond immediately and are super friendly, skilled, and helpful.

Firlefanz

Jun 18, 2024  on Shopify

Fileflare is an excellent digital download app. Not only can it do everything other similar apps can do. The price is absolutely fair, and you get unlimited bandwidth (for me, one of the reasons I'm switching). The best thing, however, is the support from William. All my questions were answered straight away, and missing but important function for me was implemented within a short time.

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