What Merchants Think

The overall feedback from merchants using "DHL Express Commerce" is generally positive. Many appreciate the ease of use and the efficiency it brings to managing shipments. However, customer support is a mixed bag, as some users have faced challenges with the support team's responsiveness, while others commend individual staff members for outstanding service.

Key Strengths

• Efficient setup and operation, simplifying the shipping process.
• Dedicated and knowledgeable customer support staff like Joe, Karim, and Joel.
• Outstanding IT support with quick and effective response to issues.
• Overall ease of use and functionality.

Common Concerns

• Instances of packages being delivered to the wrong address.
• Difficulty reaching customer support at times.
• Concerns about claims response time and resolution.

Final Thoughts

"DHL Express Commerce" is a valuable tool for merchants looking to streamline their shipping operations. While praised for ease of use and effective individual support, there are issues that need to be addressed, particularly in terms of customer service accessibility and operational errors. Overall, the app is considered beneficial but could improve its support services to enhance customer satisfaction.