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Customer reviews: DHL Express (Official)

Develop by DHL Express
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Reviews (16)

Overall rating
4

What Merchants Think

The overall feedback from merchants using "DHL Express Commerce" is generally positive. Many appreciate the ease of use and the efficiency it brings to managing shipments. However, customer support is a mixed bag, as some users have faced challenges with the support team's responsiveness, while others commend individual staff members for outstanding service.

Key Strengths

  • Efficient setup and operation, simplifying the shipping process.
  • Dedicated and knowledgeable customer support staff like Joe, Karim, and Joel.
  • Outstanding IT support with quick and effective response to issues.
  • Overall ease of use and functionality.

Common Concerns

  • Instances of packages being delivered to the wrong address.
  • Difficulty reaching customer support at times.
  • Concerns about claims response time and resolution.

Final Thoughts

"DHL Express Commerce" is a valuable tool for merchants looking to streamline their shipping operations. While praised for ease of use and effective individual support, there are issues that need to be addressed, particularly in terms of customer service accessibility and operational errors. Overall, the app is considered beneficial but could improve its support services to enhance customer satisfaction.

Pell Wall

Mar 04, 2025  on Shopify

Impossible to install. Errors at every juncture - no support email or link to reach out, just error pages that say simply ‘there’s been an error’.

Trendy Africa Boutique

Feb 21, 2025  on Shopify

I am very concern. i like shipping with DHL from my website. However, 2 packages have been delivered to the wrong address over the past year. there is no one to speak to. customer service is so poor. most recently is about $400 goods ship to wrong address and signed by wrong receiver. i filed a claim and no response so far. what is going on with DHL??

Her Essence Experience

Dec 02, 2024  on Shopify

Simply amazing!! Wow Joe was very very helpful, patient and quick. All issues were resolved so efficiently I'm super grateful

Her Essence Experience

Nov 25, 2024  on Shopify

Simply amazing!! Wow Joseph was very very helpful, patient and quick. All issues were resolved so efficiently I'm super grateful

Allude München

Oct 20, 2024  on Shopify

Hi all, the seems great, but it is not possible to reach any support! Where can you find support for DHL express ecommerce??

LuxuryLink Group

Jul 14, 2024  on Shopify

Had the privilege of being set up with Karim and I could not speak more highly of his knowledge base and level of customer service. His main focus is making sure the system runs as it should for the clients and to eliminate any ineffienices. Thank you Karim and team.

Global Diving Magnets

May 24, 2024  on Shopify

DHL Express Commerce is the best thing to happen to my business!! After speaking to somebody at Shopify, they said that I couldn’t use DHL Express Commerce on my basic account. After speaking to Jack (sales executive) at DHL he said this wasn’t the case and that they were be able to do this. The following day Jack put me in touch with a guy called Joel (technical team). He had a teams call with me and showed me everything on Shopify and how it is all links together. I can now ship worldwide and stress free. I would recommend DHL To any small business.

Fiorentini + Baker

May 17, 2024  on Shopify

The support team is great! Joe guided me through the use of the app, helping me to set up all the settings according to my needs. Perfect assistance! The only flaw is that there is no quick way to attach personal invoices. Please, develop this option! Highly recommended!

LIFTED SOUL

Apr 05, 2024  on Shopify

Hari is my guy. Incredible service and follow up. Even when I disappear with my workload he still always makes time to check on me and see if the business needs anything.

SWAY Hair Extensions

Feb 26, 2024  on Shopify

Great app makes the whole process much easier! DHL IT support also outstanding, always there to help and speak through any queries with little to no wait ! Can't thank Joel enough for all his help and on-going support :)

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