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Customer reviews: Zapiet ‑ Rates by Zip Code

Develop by Zapiet

Reviews (81)

Overall rating
4.8

What Merchants Think

Overall, merchants have a highly positive view of "Zapiet ‑ Rates by Zip Code". The app is praised for its effectiveness in managing shipping rates by location without requiring complicated setups. Users consistently highlight the exceptional customer service provided by the support team, which has significantly enhanced their experience of using the application.

Key Strengths

  • Outstanding customer support, often highlighted in reviews as quick, knowledgeable, and effective.
  • Highly customizable shipping rates by postcode, proving beneficial for various types of businesses.
  • User-friendly interface which facilitates easy setup and management of shipping rates.
  • Proven reliability for long-term users, resulting in high recommendation rates.

Common Concerns

  • Occasional technical issues during initial setup are noted, though promptly resolved by support.
  • Some users experienced minor inaccuracies in delivery settings that required adjustment.

Final Thoughts

"Zapiet ‑ Rates by Zip Code" is a highly regarded app among Shopify merchants, particularly for its strong customer support and flexibility in managing delivery options. Despite occasional setup challenges, users express satisfaction with the app's performance and its positive impact on their operations.

Pet Market NYC

Mar 27, 2025  on Shopify

Jeanette and Stephane are always there to assist with any issue or new functionality, thank you so much!

Excellent Florists

Mar 19, 2025  on Shopify

Jessica is such an amazing customer support agent! Thank you, thank you so much for all the help! Truly appreciated!!

Lard Ass Butter

Mar 11, 2025  on Shopify

Clunky. Not very straight forward. Support turnaround not quick as company help is on the other side of the world. Could be better.

Maison Nordesign

Feb 19, 2025  on Shopify

Excellent service client ! Très réactif, à l'écoute et très efficace pour trouver des solutions, merci !

Yumi

Feb 17, 2025  on Shopify

Ça fonctionne bien pour mon usage, c'est exactement ce que je cherchais. Bonne compatibilité avec Zapiet Delivery

Brown Paper Packages Dev

Feb 10, 2025  on Shopify

Fantastic. Installed as I needed shipping rates for UK Highlands and Islands. Support helped me identify I needed to create shipping zones for UK Highlands and Islands AND a UK zone without these postcode prefixes. Checkout now defaults shipping zones and charges depending on address added.

UNELEFANTE

Dec 18, 2024  on Shopify

El soporte de Zapiet es el mejor de todas las apps que he probado en los últimos 10 años con Shopify. Sus técnicos no solo son amables, dominan la herramienta y solucionan en tiempo. Jeannette me dio seguimiento incluso fuera de su horario de oficina, excelente comunicación, profundo conocimiento del app y su implementación.

PetlaneAustalia

Nov 23, 2024  on Shopify

Very good service, always there and happy to help with anything even on Sunday I highly recommend them Great team.

Revivo Elite

Oct 02, 2024  on Shopify

This app has been a savior when it comes to setting up shipping rates by postcode without CCS! Betty was so supportive in helping setup my store with the correct settings and I couldn't be more thankful :) Excellent customer service!!

Portland Juice Co

Sep 27, 2024  on Shopify

The support team has been great, Kitty especially. All issues were addressed and resolved in a timely manner.

Tayga

Sep 19, 2024  on Shopify

Nuevamente me es grato escribir esta reseña, ya que indiscutiblemente recomiendo esta app, ademas quiero agradecer la atencion que me brindo en este dia Jeanette, son muy pacientes y te explican muy bien. Gracias equipo Zapiet. Carlos Castañeda de Mexico

Roll Up Doors Canada

Sep 15, 2024  on Shopify

We have just commenced using Zapiet - Rates by Zip Code and needed some questions answered coupled with some tech support. Support staff have been both patient with us and swift to answer/assist. Great service and app so far! Thank you Jessica!

The Rock Pile Garden Center

Apr 18, 2024  on Shopify

The app works beautifully for our landscape supply store that delivers dump truck loads to local customers. The customer service is absolutely stellar any time I have questions or need help reconfiguring anything. We've been using Zapiet Rates by Zip Code paired with Zapiet PickUp & Delivery for 4 years and I couldn't be happier!

The Lobster Man

Mar 18, 2024  on Shopify

Jessica has been incredibly helpful, efficiently resolving all the issues we've encountered with Zapiet. We've been utilizing this application for several years, and only recently discovered some inaccuracies in our delivery service settings. The live chat experience with Jessica was outstanding, significantly enhancing our overall satisfaction with the service.

Balloon Expert

Mar 07, 2024  on Shopify

For two years, Zapiet has flawlessly managed my Shopify store's deliveries. Their customer service is unmatched—quick and efficient. Jessica's assistance has been invaluable for streamlining operations. Highly recommend for reliability and excellent service!

Spruce Flowers and Events

Feb 21, 2024  on Shopify

Great app that is user friendly, customer friendly and comes with a great support team. Highly recommend, it really helps us optimize revenue and helps our customers understand the delivery and pick up options available.

Chit Chats Ontario Supplies Store

Feb 14, 2024  on Shopify

Phenomenal support, very helpful in getting everything properly configured, prompt and relevant replies to questions. I would highly recommend this app for your needs.

Fortus Pilates

Jan 16, 2024  on Shopify

Perfect app for customizing shipping rates by province or region. I had a few issues with getting it working, and the customer support was excellent in assisting me to see where I had gone wrong. Highly recommended.

AKWAABA ONLINE

Jan 09, 2024  on Shopify

All I know is, someone please give Stephane a raise ASAP! The amount of support I've received as a newbie to Shopify from the Zapiet team has blown my mind. I never leave reviews for anything but without Stephane went above and beyond, was so patient and seemed to enjoy helping me out. Thank you Stephane and Zapiet!

The Bread Essentials

Dec 13, 2023  on Shopify

Sandy just helped me change the name of one of my rate and she was really patient as I am not a developer and do not have any knowledge of coding. Thank you Sandy! Not only you made my day, but you also helped my clients navigate a better website. Thank you thank you Sandy!

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