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Customer reviews: Zapiet ‑ Rates by Zip Code

Develop by Shopify

Reviews (85)

Overall rating
4.7

What Merchants Think

Overall, merchants have a highly positive view of "Zapiet ‑ Rates by Zip Code". The app is praised for its effectiveness in managing shipping rates by location without requiring complicated setups. Users consistently highlight the exceptional customer service provided by the support team, which has significantly enhanced their experience of using the application.

Key Strengths

  • Outstanding customer support, often highlighted in reviews as quick, knowledgeable, and effective.
  • Highly customizable shipping rates by postcode, proving beneficial for various types of businesses.
  • User-friendly interface which facilitates easy setup and management of shipping rates.
  • Proven reliability for long-term users, resulting in high recommendation rates.

Common Concerns

  • Occasional technical issues during initial setup are noted, though promptly resolved by support.
  • Some users experienced minor inaccuracies in delivery settings that required adjustment.

Final Thoughts

"Zapiet ‑ Rates by Zip Code" is a highly regarded app among Shopify merchants, particularly for its strong customer support and flexibility in managing delivery options. Despite occasional setup challenges, users express satisfaction with the app's performance and its positive impact on their operations.

Cambridge Kayaks

Jan 16, 2026  on Shopify

Absolutely brilliant app and even better customer support. I had a tricky setup with multiple postcodes and delivery rules, and the support team guided me through everything step by step. They replied quickly, understood exactly what I needed, and even helped identify issues I didn’t realise were causing problems. Everything is now working perfectly, and it’s saving me a huge amount of time and hassle. If you need precise postcode control and responsive support, this is the app to get. Highly recommended!

Mis Globos

Dec 29, 2025  on Shopify

super profesionales, amables y te ayudan en todo. Especial mención a Betty por su paciencia y amabilidad.

Jardiniere Flowers

Dec 17, 2025  on Shopify

Love working with the Zapiet team! Awesome to talk to humans who help and are knowledgeable about their product. The app works so well for our needs as a florist!

Cellar Daisy

Dec 16, 2025  on Shopify

Very easy app to configure, got stuck but the online help is amazing - dealt with Rutvik and he went above and beyond!

Orchid Republic Floral Boutique

Dec 05, 2025  on Shopify

Nandita was very helpful when we experienced some issues with the app, very friendly with prompt responses. Allan was wonderful and he was very attentive. He tried to accommodate our request and went above and beyond.

Roadcruza Tyres

Nov 26, 2025  on Shopify

I had to go through the AI Chat-bot first which contradicted itself whilst try to assist, but eventually it saw sense and offered me a human to speak to. 'Nandita' was very helpful with my request. It was a simple one but the answer eluded me. Thanks Nandita

#WineObsessed

Oct 28, 2025  on Shopify

Sandy was absolutely brilliant. Super helpful, really easy to understand, incredibly responsive and also proactive in helping me anticipate and avoid potential issues I hadn't even come across yet. Thank you so much Sandy - you were everything I hoped to find from support after 24hrs of driving myself potty trying to figure out what I was doing wrong.

POOPEEPOTTY

Oct 17, 2025  on Shopify

This app does not work simply for subscription based website. I dealt with many of their support members and none of them were able to fix the issue. I do not recommend and still waiting for a refund...

Frank and Carol's

Aug 11, 2025  on Shopify

Outstanding troubleshooting and support by Jessica! Thank you for fixing my issue. Zapiet is the best!

Doe Donuts

Jul 17, 2025  on Shopify

bitty she is the one who saved my day to resolved the problem really appriciated for contacting on the time

Stems A Flower Shop

Jul 01, 2025  on Shopify

The customer service I received was wonderful - I did what I could initially and when I got stuck Pavlo fixed all my issues quickly!

Prime Range Fresh

Jun 25, 2025  on Shopify

Betty was great. Super helpful and professional. Fixed our app integration just like that. Would give 10 stars if that was an option. Thanks Betty

Novelty Imports UK

Jun 15, 2025  on Shopify

Amazing customer service, really fast response and helped me complete my task over 2 days. Highly recommended if you want to charge by weight to separate postcodes in the UK.

Serendipities

Apr 07, 2025  on Shopify

customer service was amazing! the app was easy for me to install and offer different delivery options based on zip codes for my small business

Pet Market NYC

Mar 27, 2025  on Shopify

Jeanette and Stephane are always there to assist with any issue or new functionality, thank you so much!

Excellent Florists

Mar 19, 2025  on Shopify

Jessica is such an amazing customer support agent! Thank you, thank you so much for all the help! Truly appreciated!!

Lard Ass Butter

Mar 11, 2025  on Shopify

Clunky. Not very straight forward. Support turnaround not quick as company help is on the other side of the world. Could be better.

Maison Nordesign

Feb 19, 2025  on Shopify

Excellent service client ! Très réactif, à l'écoute et très efficace pour trouver des solutions, merci !

Yumi

Feb 17, 2025  on Shopify

Ça fonctionne bien pour mon usage, c'est exactement ce que je cherchais. Bonne compatibilité avec Zapiet Delivery

Brown Paper Packages Dev

Feb 10, 2025  on Shopify

Fantastic. Installed as I needed shipping rates for UK Highlands and Islands. Support helped me identify I needed to create shipping zones for UK Highlands and Islands AND a UK zone without these postcode prefixes. Checkout now defaults shipping zones and charges depending on address added.

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