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Customer reviews: Zapiet ‑ Rates by Distance

Develop by Shopify

The Shopify Delivery Rate by Distance app helps merchants set location-based shipping rates, ensuring accurate delivery costs for customers. This review covers its features, pricing, and real user experiences to help you decide if it’s right for your business.

Reviews (79)

Overall rating
4.8

What Merchants Think

The "Zapiet ‑ Rates by Distance" app receives mixed feedback from merchants. While some praise its effectiveness in charging correct mileage rates and the exemplary customer support, others encounter operational challenges and occasional inaccuracies in rate calculations.

Key Strengths

  • Ease of setup and intuitive user interface.
  • Responsive and knowledgeable customer support team, with individual representatives like Jeanette and Jessica receiving specific commendations.
  • Provides a modern solution for local delivery businesses looking to enhance their shipping processes.

Common Concerns

  • App does not always function reliably and may require frequent checks and adjustments.
  • Occasional issues with incorrect shipping rate calculations, leading to potential financial discrepancies.
  • Some users reported dissatisfaction with customer support response times.

Final Thoughts

The "Zapiet ‑ Rates by Distance" app is lauded for its helpful customer service and functional benefits in local delivery management. However, merchants may need to actively monitor its performance due to occasional inaccuracies and operational hiccups. Overall, it presents a valuable tool for businesses seeking a dynamic approach to mileage-based pricing.

Givopoly Ottawa Gift Delivery

Jan 02, 2026  on Shopify

Amazing service by Srivastav! As always Rates by Distance is prompt, patient, and skilled in resolving any issues (the Issue was on our end, not the app). Thank you again!

Langdon's Inc.

Dec 30, 2025  on Shopify

As always, Rates by Distance is prompt, patient, and thorough in resolving any issues that may come up. I had Srivastav as tech support and couldn't be more pleased with his expertise and delivery! Thanks again!

Ontbijt- en Lunchservice De Broodmand

Dec 15, 2025  on Shopify

Great functionality and amazing support by Betty!

Dunn Family Chocolates

Dec 10, 2025  on Shopify

Jeanette has been a huge help throughout the Zapiet configuration process - don't know where we would be without her help!

Sweet Treasures

Dec 08, 2025  on Shopify

Lui is amazing! He went above and beyond even helping with other items on Shopify. The service is top notch and the wait time is minimal. I cannot find a single application that has stellar customer service like this! Every time I log on, I get help. Thank you so much!! A customer for life!

Smellies Flowers

Dec 07, 2025  on Shopify

Very helpful backend support.

Bali Floating Company

Nov 27, 2025  on Shopify

Rutvik for the win!!

Traveling Caddy

Nov 26, 2025  on Shopify

Very prompt

Marguerite Fleuriste

Nov 25, 2025  on Shopify

Super Application pour la livraison local. Parfait pour les boutique de fleurs

The Green Spot Omaha

Nov 21, 2025  on Shopify

This app is awesome! Using this in combination with the Zapiet - Pickup + Delivery app has finally allowed us to offer local delivery to our customers fairly. After spending hours going around in circles trying to make certain parts work, I finally reached out to support and they were SO incredibly helpful, even fixing some issues I hadn't realized were there! Having quality support makes a big difference, and their support is top-notch!

A Slice of Jodie

Nov 06, 2025  on Shopify

Would definitely recommend Zapiet apps, they are easy to set up and any problems that may arise are quickly sorted out by their kind and responsive support team. Betty especially has helped me a lot!

RAMSTORE

Nov 05, 2025  on Shopify

thank you betty for helping to my concern have a great day

Rockwood Furniture KL Sdn Bhd

Sep 17, 2025  on Shopify

been using it for years. All works well

flowergirl.il

Sep 11, 2025  on Shopify

London Cheesemongers

Sep 10, 2025  on Shopify

Knotorious Firewood

Sep 05, 2025  on Shopify

The app is great, but their support is where they shine. I worked with Stephane on troubleshooting an issue that was preventing our customers from checking out. It turned out, it had nothing to do with their app and had to do with a third party app - even though this wasn't their area, they still researched it to pinpoint and isolated the issue. Great company and support!

Sam's Bread Basket

Aug 19, 2025  on Shopify

Their support is amazing!, very patient and understanding.

Niagara Tree Company

Aug 11, 2025  on Shopify

Was having some trouble but Sandy on the live chat helped out and provided solutions that worked great for my business

Dufferin Blooms

Jul 29, 2025  on Shopify

The support given was really great, so helpful!!

Debi’s Cheesecakes

Jul 15, 2025  on Shopify

I was able to get a hold of a representative very quickly to help me with my problem that I was having. Betty was extremely helpful, professional, accommodating and patient. She sent me all the screenshots told me what she was doing and continue to communicate with me while she was fixing the issue, I was having on my website with my pick up and delivery. I am very thankful for this app that I’m using. It has definitely helped me in more ways than one. Thanks again Betty for your amazing work.

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