Reviews: Zapiet ‑ Rates by Distance

Customer reviews: Zapiet ‑ Rates by Distance

Reviews (79)

Overall rating

4.3

5

11
4
3
2

1
1

2

What Merchants Think

The "Zapiet ‑ Rates by Distance" app receives mixed feedback from merchants. While some praise its effectiveness in charging correct mileage rates and the exemplary customer support, others encounter operational challenges and occasional inaccuracies in rate calculations.

Key Strengths

Ease of setup and intuitive user interface.
Responsive and knowledgeable customer support team, with individual representatives like Jeanette and Jessica receiving specific commendations.
Provides a modern solution for local delivery businesses looking to enhance their shipping processes.

Common Concerns

App does not always function reliably and may require frequent checks and adjustments.
Occasional issues with incorrect shipping rate calculations, leading to potential financial discrepancies.
Some users reported dissatisfaction with customer support response times.

Final Thoughts

The "Zapiet ‑ Rates by Distance" app is lauded for its helpful customer service and functional benefits in local delivery management. However, merchants may need to actively monitor its performance due to occasional inaccuracies and operational hiccups. Overall, it presents a valuable tool for businesses seeking a dynamic approach to mileage-based pricing.

Floret + Foliage

Feb 05, 2025 on Shopify

This app makes it SO easy to charge the correct amount for mileage, set up is easy and customer service is wonderful! I will never not have this app.

Tailor Made Designs

Feb 05, 2025 on Shopify

Fresh by 4Roots

Oct 02, 2024 on Shopify

Jeanette has been an absolute lifesaver! I had several complex issues with the Zapiet app, and she went above and beyond to help me resolve every single one. Her knowledge and quick responses made a world of difference, and she always provided clear, step-by-step guidance that made everything so much easier to understand. She showed tremendous patience and dedication to ensure everything was set up exactly how I needed it. Jeanette’s exceptional support has truly improved my experience with Zapiet. Highly recommend her and the support team!

The Vapor Studio Austin Texas

Sep 29, 2024 on Shopify

Liberty Safes Texas

Aug 21, 2024 on Shopify

Customer support is great

Rococo Floral co.

Mar 20, 2024 on Shopify

Jessica was so great! Very quick to respond, helpful information, and stayed with me until the problem was resolved :) THANK YOU!

BlumenCalovini

Feb 21, 2024 on Shopify

Great Customer service!!!!

ALEXANDRIA VAPE

Feb 17, 2024 on Shopify

There are many apps that does the same as that one but what I really enjoyed was the support, especially Jeanette for almost today, she was very helpful till we made sure everything is in place. Thanks again.

William Dickson Industries, Inc

Feb 14, 2024 on Shopify

The Zapiet Rates by Distance app together with their Pickup + Delivery app has allowed our local delivery supply yard to move into the modern times. We're the only supply yard in our area to be able to offer local delivery online sales because of Zapiet. These apps are intuitive and easy to customize to fit your business and the support team is there to help fix any issues right away.

CupCakes Wien

Dec 01, 2023 on Shopify

Grundsätzlich ist der zapiet support immer erreichbar und antwortet schnell! Ich hatte heute mit Betty zu tun und sie war sehr kompetent und hilfreich. Toller support!

Moon and Back Floral Design Studio

Nov 14, 2023 on Shopify

Jessica on the Zapiet team is absolutely amazing and very helpful! None of my questions where to much and she is always sure to check everything we need help with is done fully! very helpful thank you Jesssica!