Shopify and its third party apps are not always the most intuitive, but Zapiet always has good support and they will stay with you until the problem is solved.

I almost gave up on Zapiet. It was not until Jeanette from the tech support team helped me out tremendously with my issues. That kept me as a Zapiet customer. Honestly Zapiet is worth every penny just for the customer service and support. Tech support from people like Jeanette and Krystabel make Zapiet a great plugin and service. I highly recommend it!

Zapiet has been an amazing addition to our store & operations for years (both their Rates by Distance app and their Pickup+Delivery app). Easy to install and integrate... nice professional customer-facing look. The support provided by Zapiet is amazing! They answer at all hours and go above and beyond to make sure they find the best (in our case.. customized) solutions for whatever we're trying to accomplish. Highly recommend.

This app makes it SO easy to charge the correct amount for mileage, set up is easy and customer service is wonderful! I will never not have this app.

had it installed for 1 day i couldn't get it to work as im not very good at these things, so i reached out to live chat response time under 20mins yet waiting 1.5 hours for a reply if there customer support is not there then neither are we

Jeanette has been an absolute lifesaver! I had several complex issues with the Zapiet app, and she went above and beyond to help me resolve every single one. Her knowledge and quick responses made a world of difference, and she always provided clear, step-by-step guidance that made everything so much easier to understand. She showed tremendous patience and dedication to ensure everything was set up exactly how I needed it. Jeanette’s exceptional support has truly improved my experience with Zapiet. Highly recommend her and the support team!

Would better give them 0. This best describe experience, app is NOT working properly, you would need to check it daily. Is it not SET it and forget it solution.

Overall the idea of the app is good, but the customer service is bad. However, the app will occasionally charge customer with a wrong shipping rate, way lower than actual shipping rate making our business needing to bear the extra shipping cost. We had talked to the support on this issue multiple times but the issue still remains.

Jessica was so great! Very quick to respond, helpful information, and stayed with me until the problem was resolved :) THANK YOU!

There are many apps that does the same as that one but what I really enjoyed was the support, especially Jeanette for almost today, she was very helpful till we made sure everything is in place. Thanks again.