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Customer reviews: ILS: Indian Logistics Services

Develop by Shopify

Reviews (75)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of "ILS: Indian Logistics Services." The app is praised for its efficiency, user-friendly interface, and high-quality customer service. Many users highlight its seamless integration with platforms like Shopify and its ability to handle complex logistics operations with ease. The app is a highly recommended choice for businesses looking to streamline their logistics processes.

Key Strengths

  • Efficient and reliable logistics operations
  • User-friendly and intuitive interface
  • Seamless integration with popular platforms like Shopify
  • Comprehensive management of forward shipping, reverse logistics, and returns
  • Outstanding and responsive customer support, available via WhatsApp
  • Real-time updates and efficient handling of shipments across multiple partners
  • Highly customizable to meet specific business needs

Common Concerns

  • Occasional technical issues, though resolved quickly by the support team
  • Support section access described humorously as a challenge, but quickly resolved with a demo call

Final Thoughts

"ILS: Indian Logistics Services" is warmly received by its users. It is seen as an invaluable tool for businesses wanting to enhance their logistics operations with reliable service and excellent support. Despite some minor technical challenges, the app’s ability to streamline complex logistics tasks and its strong customer support make it an essential addition to any business requiring robust logistics solutions.

Anantaya By Mani

Jan 01, 2026  on Shopify

ILS has a great platform, a very smooth integration and overall a team who is always available and ready to help to support what your business needs. I would highly recommend this app anyone who is looking for a smooth and well made logistic platform.

Stonkar

Dec 29, 2025  on Shopify

Great App and customer service

Durvaa

Dec 29, 2025  on Shopify

We at DURVAA (Clothing Brand) are extremely satisfied with the ILS app and its services. The platform is very smooth, reliable, and truly pocket-friendly, which makes it perfect for growing businesses like ours. A special mention to the Account Manager, who is always supportive, responsive, and ready to help at any time. Whenever we face any issue, we receive prompt support and quick resolutions, which gives us great confidence in the service. Overall, ILS offers excellent service, strong support, and great value for money. Highly recommended for businesses looking for reliable and efficient solutions.

LetsShave

Nov 20, 2025  on Shopify

The app is user-friendly and makes shipment management easy. Tracking is smooth, and the overall interface is clear and convenient. With continuous improvements, this app has great potential to become one of the most reliable logistics platforms.

Mitsu Fashion

Nov 20, 2025  on Shopify

We had a wonderful experience with Chirag from the Indian Logistics Services app. His communication was clear, and he provided detailed guidance to resolve our issue efficiently. Excellent customer support and a great experience overall.

Wacoal India

Sep 19, 2025  on Shopify

Application is too good and is very simple

Gadget Ninja

Sep 16, 2025  on Shopify

GREAT TEAM HELPFUL AND FAST

Ved Shree

Sep 05, 2025  on Shopify

Sonetimes Delivery status updated late..

Wemy

Sep 01, 2025  on Shopify

A superb Team...From the day1, they are super quick. .lucky to have such a solution partner with us... Wishing you more success.

CHUPPS

Jun 09, 2025  on Shopify

Dressjet

May 13, 2025  on Shopify

Big Bear Farms

Apr 10, 2025  on Shopify

Been using this software for booking bluedart shipments. It integrates well through your own bluedart account with API. However we found the NDR feature to be a bit basic. Unable to share a comment with bluedart team when shipment is in NDR. Hoping for improvement here in future. Customer support and response is quick and efficient.

Indirookh

Mar 26, 2025  on Shopify

I would highly reccomment the app for their user friendly UI and ease. Their customer support and resolution is very responsive and truly quick. That helps immesely as time is crucial with D2C segment. Must have app for indian shipping / Logistics on shopify.

The Forbidden Fruit India

Mar 17, 2025  on Shopify

Great App. Works brilliantly. The team is super efficient and super quick to respond and help.

199Kart

Mar 07, 2025  on Shopify

Good Experience with the team, the best App for the Startups. Thank you team.

Kashmir origin

Dec 25, 2024  on Shopify

Efficient and reliable! Indian Logistics Services saves time with smooth, timely deliveries. Highly recommended for hassle-free logistics.

SVAMINGO

Dec 02, 2024  on Shopify

My experience with ILS has been pretty good so far. Their panel is very easy and intuitive to use, allows integration with different courier partners and most important integrates well with Shopify platform. After doing extensive research of my own on courier aggregators, I am happy to decide on ILS. Their brand tracking and returns pages are well done to get started for a small brand like ours. Chetna has been very helpful in this process.

HOK Makeup

Nov 20, 2024  on Shopify

Very good service thanks your support Indian logistic team

Orika Spices India

Oct 17, 2024  on Shopify

App is very helpful in scheduling orders and have all features which is desired in D2C business. Service is also very prompt and since 3 month I don't have any issues related to technical or operational. Recommend to every one.

Spiffers

Sep 26, 2024  on Shopify

The Indian logistics panel is an excellent tool for any business looking to streamline its logistics operations. With real-time updates, a smooth interface, and outstanding customer support, it provides a well-rounded, efficient solution for managing shipments across multiple courier partners. Highly recommended!

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