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Customer reviews: ILS: Indian Logistics Services

Reviews (97)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of "ILS: Indian Logistics Services." The app is praised for its efficiency, user-friendly interface, and high-quality customer service. Many users highlight its seamless integration with platforms like Shopify and its ability to handle complex logistics operations with ease. The app is a highly recommended choice for businesses looking to streamline their logistics processes.

Key Strengths

  • Efficient and reliable logistics operations
  • User-friendly and intuitive interface
  • Seamless integration with popular platforms like Shopify
  • Comprehensive management of forward shipping, reverse logistics, and returns
  • Outstanding and responsive customer support, available via WhatsApp
  • Real-time updates and efficient handling of shipments across multiple partners
  • Highly customizable to meet specific business needs

Common Concerns

  • Occasional technical issues, though resolved quickly by the support team
  • Support section access described humorously as a challenge, but quickly resolved with a demo call

Final Thoughts

"ILS: Indian Logistics Services" is warmly received by its users. It is seen as an invaluable tool for businesses wanting to enhance their logistics operations with reliable service and excellent support. Despite some minor technical challenges, the app’s ability to streamline complex logistics tasks and its strong customer support make it an essential addition to any business requiring robust logistics solutions.

Kashmir origin

Dec 25, 2024  on Shopify

Efficient and reliable! Indian Logistics Services saves time with smooth, timely deliveries. Highly recommended for hassle-free logistics.

SVAMINGO

Dec 02, 2024  on Shopify

My experience with ILS has been pretty good so far. Their panel is very easy and intuitive to use, allows integration with different courier partners and most important integrates well with Shopify platform. After doing extensive research of my own on courier aggregators, I am happy to decide on ILS. Their brand tracking and returns pages are well done to get started for a small brand like ours. Chetna has been very helpful in this process.

HOK Makeup

Nov 20, 2024  on Shopify

Very good service thanks your support Indian logistic team

Orika Spices India

Oct 17, 2024  on Shopify

App is very helpful in scheduling orders and have all features which is desired in D2C business. Service is also very prompt and since 3 month I don't have any issues related to technical or operational. Recommend to every one.

Spiffers

Sep 26, 2024  on Shopify

The Indian logistics panel is an excellent tool for any business looking to streamline its logistics operations. With real-time updates, a smooth interface, and outstanding customer support, it provides a well-rounded, efficient solution for managing shipments across multiple courier partners. Highly recommended!

ElectroniksIndia

Sep 09, 2024  on Shopify

We appreciate the functionality and features.

The Original Knit

Sep 02, 2024  on Shopify

The customer support is superb. The team goes out of their way to help.

GRYAPE

Aug 20, 2024  on Shopify

I've been using this Indian logistics service for almost a month now, and it has been an awesome experience. The service perfectly meets all my needs for forward shipping, reverse logistics, and return management. What truly sets them apart is their support team—super active and incredibly responsive. They resolve all queries quickly, and the best part is that everything is handled efficiently over WhatsApp. There's no need to email or make additional connections; they are always there when you need them. Highly recommended!

Ayurheals

Jul 14, 2024  on Shopify

I have been using this app for about a month. This is better app compared to other app exists in the market. Also I faced a technical issue in this app which was resolved in just 1 business day. I highly recommend this app if you are working directly with the logistics vendor.

Trove Resortwear

Apr 22, 2024  on Shopify

Good & prompt customer service

Nisarga Herbs

Apr 05, 2024  on Shopify

I had a fantastic experience with Softpulse infotech. Their customer service team Mr Sandeep and others were incredibly helpful and patient in troubleshooting the issue I was having with our service. They went above and beyond to ensure that everything was resolved quickly and efficiently. I would definitely recommend them to anyone in need of reliable service. Thank you!

Life Aveda

Apr 04, 2024  on Shopify

Uathayam

Mar 19, 2024  on Shopify

Indian Logistics Services has truly exceeded my expectations! Not only does their app streamline the logistics process seamlessly, but their customer support is unparalleled. Whenever I've had a question or issue, their team has been incredibly responsive and helpful, ensuring smooth operations every step of the way. Highly recommended for anyone looking for top-notch logistics solutions with outstanding support!

Toffay

Dec 21, 2023  on Shopify

I find this software incredibly valuable as it addresses several of my challenges: It allows me to efficiently create a bulk pickup schedule with all the essential details conveniently available in one place, minimizing the likelihood of errors. The tracking dashboard is not only well-designed but also considerate of individual requirements, providing an excellent user experience. Although accessing the support section may be a humorous challenge , scheduling a demo call has proven to be incredibly effective. During these video calls, I receive comprehensive support along with necessary details, and the team is readily available to work on any required customizations. For instance, I needed to book a shipment from Bluedart with a time-definite delivery (TDD), and they promptly activated this feature for me. This personalized attention significantly resolved a major issue for me, making my experience with the software highly commendable. In light of my positive experience, I wholeheartedly recommend this software.

Pintola

Dec 15, 2023  on Shopify

Excellent service. Team members are very helpful

Nish Hair

Dec 05, 2023  on Shopify

Chetna is very supportive and kind.. she helped me alot

CAR CRAFT INDIA

Oct 31, 2023  on Shopify

best app on shopify .. support is just amazing highly recommended and must have app *****

MNST Gear

Oct 27, 2023  on Shopify

Really Loving this Software, had made our life easy and best part is customer support. Always quick and dedicated, we have Chetna as Support Executive, She is great, always quick reply and customised solution.

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