Reviews: CPB ‑ Custom Product Builder

Customer reviews: CPB ‑ Custom Product Builder

Reviews (146)

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What Merchants Think

Overall, merchants have a positive view of the "CPB ‑ Custom Product Builder" app, praising its extensive customization features and strong support team. Users find it particularly useful for creating highly configurable products and seem satisfied with its ability to handle complex product variations. Nonetheless, there are some complaints about the app's user interface and lack of support in certain instances.

Key Strengths

Robust customization capabilities for a wide range of products
Ability to generate simulated product mockups
Responsive and helpful customer support
Versatile functionality with multiple option styles and conditional formatting
Good integration with stock management features

Common Concerns

User interface can be challenging to navigate initially
Lacks certain user-friendly features like sorting by new products
Complaints about insufficient or unresponsive support at times
Complex setup process for some users
Complaints about the font management system

Final Thoughts

The "CPB ‑ Custom Product Builder" is highly valued by merchants for its detailed customization possibilities and robust support. While it presents a learning curve and some users face challenges with user interface and setup, the overall reception is positive, making it a notable choice for businesses looking to offer customizable products.

Labo Mono

Oct 29, 2024 on Shopify

This app is an absolute user experience nightmare. Still no idea how it works after an hour of going back and forth in the menus. No support available to help as advertised. Trying again before asking for a refund here.

apparentia.it

Aug 01, 2024 on Shopify

Zero support, tried everything to contact them, no answer.

hundredhearts

Mar 01, 2024 on Shopify

App needs a lot to improve on user- friendly. - No sort new to old function on the front product list, whenever you have new product build, you will need to scroll down to find again. - font manager is also very poor, when you installed new font you can't installed all at once, you can only put it separately one on one. - And go to product font manager, the new font will hide inside the list, then you will need to remember tons of font you just installed. - The layer list also need a lot to improve, it's better to make the previous layer you are editing in different color, so which you click back to the layer list, you won't miss from tons of layer you just create, and just wasting time figuring out which one should it be. - The enable feature box to check for CPB_Orderd automatically turn to draft, it doesn't work at all. All cpb_ordered still shows up at frontend, lots of incompletion function they need to improve. - Custom service complain to user spending more time on helping out. Wow, didn't hear that we pay for the app, and get complain from support. Thanks for being so supportive.