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Customer reviews: Customify ‑ Custom Product App

Develop by Customify

Reviews (250)

Overall rating
4.4

What Merchants Think

Overall, merchants find "Customify ‑ Custom Product App" to be a highly flexible and useful tool for product customization on Shopify. They appreciate its ability to cater to specific customization needs, such as adjusting pricing based on customer designs and supporting laser engraving. However, the app appears to have some technical and customer support challenges that impact user experience.

Key Strengths

  • Highly flexible customization options suitable for various products.
  • Responsive and helpful customer support, particularly notable mentions of Hasan's assistance.
  • High-resolution output that meets users' graphic needs.
  • Useful feature set without needing advanced technical skills.

Common Concerns

  • Recurrent licensing issues disrupting app functionality.
  • Ineffective customer support, with reports of unreturned requests and generic responses.
  • Outdated or clunky user interface and limited output format options.
  • Issues with handling complex designs and file size limitations.
  • Problems with subscription management and refund processing.

Final Thoughts

"Customify ‑ Custom Product App" is acknowledged for its robust customization capabilities and supportive customer service, making it a valuable tool for those starting with product personalization. Despite its advantages, potential areas for improvement include more modern UI updates, streamlined customer support, and reliable subscription management. With enhancements in these areas, the app could significantly bolster user satisfaction and overall performance.

Cathcart Elliot Online Shoe Shop

Dec 06, 2024  on Shopify

UPDATE When the app works, it is brilliant. However, the licensing system sucks! I lose my license every week and then no customers can customise. While support is very responseive they have not managed to fix the repeated licensing issue and it is losing me a lot of sales. I have looked at a number of customisation apps for shopify but have found Customify to be the most flexible for me and for what i want to achieve. I have a lot of wood products which can be laser engraved, I wanted the ability to charge depending on the complexity of customer customisations as well as on multiple sides of the products. The support have been amazing in helping and providing some extra enhancements. The only thing I would like is a more complete help guide in understanding what all the functions and options actually do - as I don't use them all, and don't know what some of them do.

Cathcart Elliot Online Shoe Shop

Oct 29, 2024  on Shopify

I have looked at a number of customisation apps for shopify but have found Customify to be the most flexible for me and for what i want to achieve. I have a lot of wood products which can be laser engraved, I wanted the ability to charge depending on the complexity of customer customisations as well as on multiple sides of the products. The support have been amazing in helping and providing some extra enhancements. The only thing I would like is a more complete help guide in understanding what all the functions and options actually do - as I don't use them all, and don't know what some of them do.

Pawsome Island

Sep 17, 2024  on Shopify

Great App! Hasan is super helpful on any issue.

Filigrana Laserwork

Sep 16, 2024  on Shopify

Made the perfect configurator with the help of the support. Hasan is the best!

Tee Xpress

Aug 15, 2024  on Shopify

The app itself is very useful and serves what it says, the support from the team is outstanding, they are very responsive and were able to meet all of our expectations. It really good knowing there's a very knowledgable team behind the app. Definitely recommend it

WagALotBowWow

Aug 10, 2024  on Shopify

Great App, Hasan is always willing to help me tweak things to work, its very much appreciated to someone that is a little non app savvy.

Print Cakes

Apr 18, 2024  on Shopify

We have used Customify for a few years and are really pleased with it. The customer service is great.

Flaschengeist (Aust) Pty Ltd

Apr 17, 2024  on Shopify

Very happy with the app, it simply does what it says it will.

L'Art du Papier Paris

Apr 02, 2024  on Shopify

Super application. Hasan au service client sait résoudre les bugs qui peuvênt spécifique à l'utilisation de chacun. Je recommande vivement.

styleyourmobilephone

Mar 27, 2024  on Shopify

He helped me a lot, was very helpful in setting up the design, good communication and also helped quickly

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