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Customer reviews: Customify ‑ Custom Product App

Develop by Shopify

Customify is a Shopify app designed to help merchants customize their storefronts with ease. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your eCommerce needs.

Reviews (101)

Overall rating
4.5

What Merchants Think

Overall, merchants find "Customify ‑ Custom Product App" to be a highly flexible and useful tool for product customization on Shopify. They appreciate its ability to cater to specific customization needs, such as adjusting pricing based on customer designs and supporting laser engraving. However, the app appears to have some technical and customer support challenges that impact user experience.

Key Strengths

  • Highly flexible customization options suitable for various products.
  • Responsive and helpful customer support, particularly notable mentions of Hasan's assistance.
  • High-resolution output that meets users' graphic needs.
  • Useful feature set without needing advanced technical skills.

Common Concerns

  • Recurrent licensing issues disrupting app functionality.
  • Ineffective customer support, with reports of unreturned requests and generic responses.
  • Outdated or clunky user interface and limited output format options.
  • Issues with handling complex designs and file size limitations.
  • Problems with subscription management and refund processing.

Final Thoughts

"Customify ‑ Custom Product App" is acknowledged for its robust customization capabilities and supportive customer service, making it a valuable tool for those starting with product personalization. Despite its advantages, potential areas for improvement include more modern UI updates, streamlined customer support, and reliable subscription management. With enhancements in these areas, the app could significantly bolster user satisfaction and overall performance.

VA Center DTF

Oct 07, 2025  on Shopify

The Customify team is truly helpful, working tirelessly to understand you and your needs and offer solutions. This is more important than the service itself; while the app can be a bit challenging to understand, you quickly become familiar with it, and Hasan is always available to support and guide you.

Sockprints

Oct 01, 2025  on Shopify

Hasan and the Customify team have been very responsive to our needs. We have been in the print-on-demand business for 14+ years and this app has been the best one for the price that we have used on Shopify. Nice work, Customify!

Tutto T-Shirt

Sep 29, 2025  on Shopify

The support is always quick and helpful.

Photo Novelty

Sep 26, 2025  on Shopify

Geliefd Hout

Sep 22, 2025  on Shopify

It's a really good app to use for my website. The service is amazing. I asked for a few changes to make it perfect for my product and they can make it all possible. We are working on a few adjustments now but i'm sure this will be no problem with them. Definitely worth a try.

Stickershop

Sep 15, 2025  on Shopify

This is hands-down one of the most solid and mature Shopify apps I've encountered. The app delivered on every customization need I had, I was able to achieve exactly what I envisioned without making any compromises. Hasan provided incredibly helpful assistance with responses that were both concise and precisely targeted to my needs. The turnaround time was impressively fast, which made the entire experience seamless. I wholeheartedly recommend this app.

MaskIT

Sep 08, 2025  on Shopify

The only app that solves everything we need for custom products. Hasan is great and the support is fast, they take care of everything you need. Highly recommend.

Cathcart Elliot Online Shoe Shop

May 20, 2025  on Shopify

I have looked at a number of customisation apps for shopify but have found Customify to be the most flexible for me and for what i want to achieve. I have a lot of wood products which can be laser engraved, I wanted the ability to charge depending on the complexity of customer customisations as well as on multiple sides of the products. The support have been amazing in helping and providing some extra enhancements and is quick to respond. The only thing I would like is a more complete help guide in understanding what all the functions and options actually do - as I don't use them all, and don't know what some of them do.

Evercart

Apr 22, 2025  on Shopify

Great app and support team. Highly recommend.

Cathcart Elliot Online Shoe Shop

Dec 06, 2024  on Shopify

UPDATE When the app works, it is brilliant. However, the licensing system sucks! I lose my license every week and then no customers can customise. While support is very responseive they have not managed to fix the repeated licensing issue and it is losing me a lot of sales. I have looked at a number of customisation apps for shopify but have found Customify to be the most flexible for me and for what i want to achieve. I have a lot of wood products which can be laser engraved, I wanted the ability to charge depending on the complexity of customer customisations as well as on multiple sides of the products. The support have been amazing in helping and providing some extra enhancements. The only thing I would like is a more complete help guide in understanding what all the functions and options actually do - as I don't use them all, and don't know what some of them do.

Cathcart Elliot Online Shoe Shop

Oct 29, 2024  on Shopify

I have looked at a number of customisation apps for shopify but have found Customify to be the most flexible for me and for what i want to achieve. I have a lot of wood products which can be laser engraved, I wanted the ability to charge depending on the complexity of customer customisations as well as on multiple sides of the products. The support have been amazing in helping and providing some extra enhancements. The only thing I would like is a more complete help guide in understanding what all the functions and options actually do - as I don't use them all, and don't know what some of them do.

Pawsome Island

Sep 17, 2024  on Shopify

Great App! Hasan is super helpful on any issue.

Filigrana Laserwork

Sep 16, 2024  on Shopify

Made the perfect configurator with the help of the support. Hasan is the best!

Tee Xpress

Aug 15, 2024  on Shopify

The app itself is very useful and serves what it says, the support from the team is outstanding, they are very responsive and were able to meet all of our expectations. It really good knowing there's a very knowledgable team behind the app. Definitely recommend it

WagALotBowWow

Aug 10, 2024  on Shopify

Great App, Hasan is always willing to help me tweak things to work, its very much appreciated to someone that is a little non app savvy.

The Gay Fan Club®

May 27, 2024  on Shopify

Customify is a very useful app for any online store that is looking to customize merchandise for it's customers. The app is affordable and works as intended. However, the biggest reason the app gets five stars is the incredible support if you need any help. Hasan has helped me several times and has been incredibly quick, responsive, and professional.

Print Cakes

Apr 18, 2024  on Shopify

We have used Customify for a few years and are really pleased with it. The customer service is great.

Flaschengeist (Aust) Pty Ltd

Apr 17, 2024  on Shopify

Very happy with the app, it simply does what it says it will.

L'Art du Papier Paris

Apr 02, 2024  on Shopify

Super application. Hasan au service client sait résoudre les bugs qui peuvênt spécifique à l'utilisation de chacun. Je recommande vivement.

styleyourmobilephone

Mar 27, 2024  on Shopify

He helped me a lot, was very helpful in setting up the design, good communication and also helped quickly

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