CustomerGenius

Name: CustomerGenius Introduction Video
Uploaded: 2024-10-10T06:42:03Z
Duration: 1 min 33 s
Description: Multiple discount abuse detection with automated refunds

CustomerGenius

Develop by Shopify

$9.99-$29.99

/ Month

14 Days Free Trial

Multiple discount abuse detection with automated refunds

Automated refunds

Discount abuse detection

Custom rule settings

About CustomerGenius

Launched Oct 06, 2024

Built by Shopify

Address

14 Horncastle Road, Louth, ENG, LN11 9LD, GB

Website Support Portal Privacy policy Tutorial FAQ Document

Related Categories

Claim Offer

ZB: Facebook & Messenger Chat

(16 Reviews)

Claim Offer

Sponsored

Support your customers quickly using Facebook Live Chat.

Introduction Video

Description

CustomerGenius is an automated solution that detects and prevents discount code abuse.

CustomerGenius is an solution designed to protect Shopify merchants from discount code abuse. We'll flag suspicious orders with patterns such as multiple email accounts using the same shipping address. You can choose to either manually review these orders or automatically cancel and refund fraudulent orders according to preset rules (or let us handle it according to our algorithm). We are also integrated with Shipstation and Recharge, ensuring cancellations will flow through both both.

Detection of discount abuse from multiple email accounts
Automatic refunds of flagged transactions
Integrations with Recharge and Shipstation

Pros

Automated detection of discount code abuse prevents revenue loss
Seamless integration with Shopify, Shipstation, and Recharge for comprehensive coverage
Customizable rules allow merchants to tailor detection to their specific needs
Automatic cancellation and refunding of fraudulent orders save merchants time and effort
Detection of multiple email accounts using the same shipping address reduces manual checks

Cons

Dependence on accurate configuration of custom rules to avoid false positives
Potential for legitimate customers to be flagged if the system is too stringent
Limited to Shopify merchants, reducing application for other e-commerce platforms

Top Helpful Reviews

Elena Bath and Body

Jul 10, 2025 on Shopify

We've been using this app for a few months now and are really happy with it. The customer service team is quick to respond and genuinely helpful. Since integrating the app, we've been able to identify and prevent a few cases where discount codes were being misused by customers creating multiple accounts with different names or emails. One feature we particularly appreciate is the flexibility, you can automate the refund decision process or handle each case individually. For now, we're reviewing them case by case and it’s been working really well for us. Highly recommend! :)