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9.1
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CustomerGenius

Develop by Shopify

$9.99-$29.99

/ Month
14 Days Free Trial

Multiple discount abuse detection with automated refunds

Automated refunds
Discount abuse detection
Custom rule settings
1 Reviews
9.1

About CustomerGenius

Launched Oct 06, 2024

Categories

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(150 Reviews)
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Introduction Video

Description

CustomerGenius is an automated solution that detects and prevents discount code abuse.

CustomerGenius is an solution designed to protect Shopify merchants from discount code abuse. We'll flag suspicious orders with patterns such as multiple email accounts using the same shipping address. You can choose to either manually review these orders or automatically cancel and refund fraudulent orders according to preset rules (or let us handle it according to our algorithm). We are also integrated with Shipstation and Recharge, ensuring cancellations will flow through both both.

CustomerGenius is an solution designed to protect Shopify merchants from discount code abuse. We'll flag suspicious orders with patterns such as multiple email accounts using the same shipping address. You can choose to either manually review these orders or automatically cancel and refund fraudulent orders according to preset rules (or let us handle it according to our algorithm). We are also integrated with Shipstation and Recharge, ensuring cancellations will flow through both both. more
  • Detection of discount abuse from multiple email accounts
  • Automatic refunds of flagged transactions
  • Integrations with Recharge and Shipstation

Pros

  • Automated detection of discount code abuse prevents revenue loss
  • Seamless integration with Shopify, Shipstation, and Recharge for comprehensive coverage
  • Customizable rules allow merchants to tailor detection to their specific needs
  • Automatic cancellation and refunding of fraudulent orders save merchants time and effort
  • Detection of multiple email accounts using the same shipping address reduces manual checks

Cons

  • Dependence on accurate configuration of custom rules to avoid false positives
  • Potential for legitimate customers to be flagged if the system is too stringent
  • Limited to Shopify merchants, reducing application for other e-commerce platforms

Top Helpful Reviews

Elena Bath and Body

Jul 10, 2025  on Shopify

We've been using this app for a few months now and are really happy with it. The customer service team is quick to respond and genuinely helpful. Since integrating the app, we've been able to identify and prevent a few cases where discount codes were being misused by customers creating multiple accounts with different names or emails. One feature we particularly appreciate is the flexibility, you can automate the refund decision process or handle each case individually. For now, we're reviewing them case by case and it’s been working really well for us. Highly recommend! :)

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