CustomerGenius

Name: CustomerGenius Introduction Video
Uploaded: 2024-10-10T06:42:03Z
Duration: 1 min 33 s
Description: Multiple discount abuse detection with automated refunds

CustomerGenius

Develop by homedoctor LLC

$29-$69

/ Month

14 Days Free Trial

Multiple discount abuse detection with automated refunds

Automated refunds

Discount abuse detection

Custom rule settings

About CustomerGenius

Launched Oct 06, 2024

Built by homedoctor LLC

Address

2231 Bainbridge St, Philadelphia, PA, 19146, US

Website Privacy policy

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Introduction Video

Description

CustomerGenius is an automated solution that detects and prevents discount code abuse.

CustomerGenius is an solution designed to protect Shopify merchants from discount code abuse. We'll flag suspicious orders with patterns such as multiple email accounts using the same shipping address. You can choose to either manually review these orders or automatically cancel and refund fraudulent orders according to preset rules (or let us handle it according to our algorithm). We are also integrated with Shipstation and Recharge, ensuring cancellations will flow through both both.

Detection of discount abuse from multiple email accounts
Automatic refunds of flagged transactions
Integrations with Recharge and Shipstation

Pros

Automated detection of discount code abuse prevents revenue loss
Seamless integration with Shopify, Shipstation, and Recharge for comprehensive coverage
Customizable rules allow merchants to tailor detection to their specific needs
Automatic cancellation and refunding of fraudulent orders save merchants time and effort
Detection of multiple email accounts using the same shipping address reduces manual checks

Cons

Dependence on accurate configuration of custom rules to avoid false positives
Potential for legitimate customers to be flagged if the system is too stringent
Limited to Shopify merchants, reducing application for other e-commerce platforms