CustomerGenius logo

CustomerGenius

Develop by homedoctor LLC
Free App

Multiple discount abuse detection with automated refunds

Automated refunds
Discount abuse detection
Custom rule settings

About CustomerGenius

Launched Oct 07, 2024

Categories

Built by homedoctor LLC

BON: Loyalty Rewards Referrals logo
(1,488 Reviews)
$25-$349 / Month
  • Free Plan Available
  • Verified
  • Sponsored

Loyalty rewards program with points, POS, referrals &...

Introduction Video

Description

CustomerGenius is an automated solution that detects and prevents discount code abuse.

CustomerGenius is a unique automated solution designed to protect Shopify merchants from discount code abuse by detecting patterns such as multiple email accounts using the same shipping address and automatically canceling and refunding fraudulent orders. Integrated seamlessly with Shipstation and Recharge, it allows merchants to set custom rules that automatically reject orders when specific criteria are met.

CustomerGenius is a unique automated solution designed to protect Shopify merchants from discount code abuse by detecting patterns such as multiple email accounts using the same shipping address and automatically canceling and refunding fraudulent orders. Integrated seamlessly with Shipstation and Recharge, it allows merchants to set custom rules that automatically reject orders when specific criteria are met. more
  • Detection of discount abuse from multiple email accounts
  • Automatic refunds of flagged transactions
  • Integrations with Recharge and Shipstation

Pros

  • Automated detection of discount code abuse prevents revenue loss
  • Seamless integration with Shopify, Shipstation, and Recharge for comprehensive coverage
  • Customizable rules allow merchants to tailor detection to their specific needs
  • Automatic cancellation and refunding of fraudulent orders save merchants time and effort
  • Detection of multiple email accounts using the same shipping address reduces manual checks

Cons

  • Dependence on accurate configuration of custom rules to avoid false positives
  • Potential for legitimate customers to be flagged if the system is too stringent
  • Limited to Shopify merchants, reducing application for other e-commerce platforms

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