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9.1
Webkul Order Management logo

Webkul Order Management

Develop by Shopify

$15

/ Month
10 Days Free Trial

Reorder | Return | Refund | Exchange | Order Look-up

Order lookup
Order cancellation
Return requests
Order management options
Exchange requests
Reorder with discount
Invoice request
Shipping address change
5 Reviews
9.1
Claim Offer
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About Webkul Order Management

Launched Sep 25, 2018

Categories

Order editing

Built by Shopify

Address

Bravima Technologies, Inc, 651 N Broad St, Suite 201, city of Middletown, DE, 19709, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Offer return, refunds, exchange options. Allow the customers to manage their orders efficiently.

With this App, you can allow your customers to manage their orders on your store. It includes the options for customers to send the request to return, exchange or cancel the orders, they can reorder any of their previous purchases and receive a discount on them. Admin also provide an option to their customers to request for order invoices and also request to change their shipping address. Order Lookup Functionality will also be provided to your customers in case their accounts are disabled.

With this App, you can allow your customers to manage their orders on your store. It includes the options for customers to send the request to return, exchange or cancel the orders, they can reorder any of their previous purchases and receive a discount on them. Admin also provide an option to their customers to request for order invoices and also request to change their shipping address. Order Lookup Functionality will also be provided to your customers in case their accounts are disabled. more
  • Allow customers to send RMA (Return/Exchange/Cancel) requests to the admin.
  • Allow customers to reorder their previous purchase and get a discount on it.
  • Customers can request for Order Invoice and to change their shipping address.
  • Order Lookup Functionality for the Customers.

Pros

  • Empowers customers by allowing them to manage their own orders, which enhances the user experience and potentially increases customer satisfaction
  • Customers can easily send requests for returns, exchanges, or cancellations, adding flexibility and convenience
  • Reorder functionality encourages repeat purchases and offers discounts, fostering customer loyalty
  • Admin can easily provide order invoices and facilitate shipping address changes upon customer requests
  • Order lookup functionality is available even for customers with disabled accounts, ensuring they can access order information when needed

Cons

  • The app's features may require customers to have some level of technological comfort, potentially alienating less tech-savvy users
  • Handling customer requests for returns, exchanges, or cancellations might result in increased administrative workload for the store
  • Offering discounts on reorders might reduce the store's profit margins unless strategically managed
  • The app does not specify integration capabilities or limitations, which could be a concern for some stores looking to align with existing systems

Top Helpful Reviews

Kitchen Switchen

Apr 28, 2024  on Shopify

Feature rich app and customer service is top notch! 100% would recommend webkul apps. Best for building marketplace of shopify!

Vida Loca Fashion

Sep 02, 2022  on Shopify

Great App Great Support!!! I love the overall experience with this app... Thank you, Ayush Kansal, for quick response with solution on my every query...

Aztro Marketplace

Dec 31, 2021  on Shopify

BEWARE!!! DO NOT USE THIS APP (2 Year Customer) After two years of using this app, I would NEVER recommend it to anyone. Save yourself the time, tears, and suffering that it is working with Webkul. While the app is built with some good functionalities, the developers will not do anything without trying to squeeze every penny out of you. This app, will not work with Multivendor Slot Prizing or Minimum Order, the design is terrible and you will spend hours having to stylize it to a decent look, and all the reorder and other promised functionalities do not work well. Save yourself the nightmare of having to deal with this company.

Cerqular

Apr 13, 2021  on Shopify

Exceptional. Reliable & incredibly supportive team. Super happy with the entire process. Highly recommended.

TheMerakiWorld

Oct 24, 2019  on Shopify

Really good app. Great support team, Highly recommended. APP does all features that I need. Thank you!

RPM MOTORSPORT LTD.

Jul 29, 2019  on Shopify

Cannot upload a PDF file which is super important if you want to Upload a return label, on top of that we sent a request on to why you can only upload JPG files, we havent gotten a response for over 2 business days. Deleting app!

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