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Customer reviews: Cozy Country Redirect

Reviews (254)

Overall rating
4

What Merchants Think

Merchants generally appreciate the support and functionality offered by "Cozy Country Redirect," although there are some mixed reviews. While many users commend the app for being reliable and easy to use, others have faced occasional glitches and bugs. Nonetheless, the customer support team receives high praise for their efficiency and helpfulness.

Key Strengths

  • Reliable redirect functionality
  • Excellent customer service support
  • User-friendly and easy to use
  • Fast response times from support team

Common Concerns

  • Technical glitches and bugs
  • Initial setup can be confusing for some users
  • Occasional functionality issues

Final Thoughts

"Cozy Country Redirect" is generally well-received for its reliable performance and exceptional customer support. While some users encounter technical issues, the app remains a useful tool for merchants, especially due to the responsive support team that helps resolve problems efficiently.

Safomasi

Aug 29, 2025  on Shopify

We’ve been using this app for several years and have previously experienced occasional short periods of downtime due to an expired SSL certificate. Unfortunately, the same issue occurred again nearly two weeks ago, but this time it appears the app is facing deeper problems and is still not working. This ongoing outage has caused significant disruption to our business. We requested an update with a rough timeline for resolution, but after waiting all week without an answer, we have no choice but to uninstall and switch to a different app.

Vacier

Aug 27, 2025  on Shopify

Developer abandoned the app. Their certificate is out of date and the app is not working. Cost us sales.

Corporate Confections

Aug 23, 2025  on Shopify

The app stopped working and I have tried everything to get it back online. I tried contacting support but I just get error messages back. No communication from the company. This is causing MAJOR issues with our websites and is costing us time and money. We have no choice but to switch apps now. Extremely unprofessional.

Crafti Singapore

Aug 21, 2025  on Shopify

It suddenly stopped working on all 3 of our stores and cost us money. We couldn't even contact the support in the app, there was some kind of error. It also says security certificate is expired.

Eight & Bob US

Aug 20, 2025  on Shopify

Hello, I have already reached out to you but haven’t received any response yet. The redirect stopped working and this is negatively impacting my sales. I urgently need your assistance to resolve this issue. Thank you in advance for your prompt support.

UMBIclub

Dec 13, 2024  on Shopify

I am paying every month for it to work and it does not work. Every from a while you have to check and test if it is working. There are so many bugs. Completely dissatisfied with the product.

Nested Naturals

Oct 16, 2024  on Shopify

The app was a little confusing for me at first but their customer service team is great and was able to make a template for me very quickly!

WOWGOOD

Jul 11, 2024  on Shopify

Greatest redirecting app. Extremely reliable. Also the team is even greater. They help with solutions far beyond what is offered within the app. I highly highly recommend

Sketchboard Pro

Nov 21, 2023  on Shopify

The app works just as you expect and their support is friendly and quick to respond when you have questions.

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