Absolutely Disappointing – Zero Support & Complete Waste of Money! I rarely write negative reviews, but I feel compelled to warn anyone considering Convert Mate for their Shopify store. After spending a month trying to get this app to work, I’m genuinely baffled at how they have any positive feedback at all. First off, the app simply does not deliver what it promises. I installed Convert Mate with high hopes, thinking it would help streamline some marketing processes and bring insights to improve ZenithEndure.com. Right from the start, it was buggy and unintuitive—multiple features either didn’t work at all, or they were so poorly implemented that they were unusable. Scheduled reports never sent, and when they did, the data was incomplete or delayed to the point of being irrelevant. I spent hours trying to troubleshoot and reading through scant documentation that just repeated generic instructions with no real solutions. But the absolute worst part is the customer support—it’s non-existent. After hitting a wall with the features, I reached out for help thinking a quick response or guidance would resolve my issues. No reply. I rated the app 1 star hoping it might prompt a reaction. Still nothing. Over the course of 30 days, I’ve submitted tickets, emails, and even tried reaching out on social media, and to date, I have not received a single response. Not a “thank you for reaching out,” not a “we’re looking into your issue”—nothing! It’s as if customer support is a myth. Honestly, this app is a trap for small business owners like myself—promising easy DIY solutions but delivering nothing but headaches and regret. I feel like I’ve just thrown my money away for absolutely zero value. There are far better apps out there for your Shopify store, with real support and features that actually work. Save your time, money, and sanity. Avoid Convert Mate at all costs. I wish someone had warned me before I wasted so much energy on this useless app.

They don't respond in anyway, not at all recommended. zero customer support.

Our experience with ConvertMate showed technical promise but was ultimately undone by unethical business practices. On a functional level, the app struggled with content generation in Finnish, though we acknowledge this is a challenge that will likely improve with future LLM advancements and continuous prompt editing. The critical issue that led us to uninstall was a matter of principle. As loyal, early adopters, we actively supported ConvertMate by providing feedback, brainstorming ideas with the core team, and even assisting in their due diligence with a potential investor. We were therefore dismayed to discover that the company had introduced a new, more affordable pricing tier without informing us. This omission cost our company €500 per month for several months, as we were kept on a legacy plan while new customers paid less. When we noticed and addressed this, the founder's response was dismissive, offering excuses instead of a refund or compensation for the overpayments. Given this profound lack of transparency and fairness, we can no longer support the company. While the product may evolve, we have chosen to partner with other businesses that operate with greater integrity.

How should I begin, I started this app just to have a good business with my shop like the rest of you and new sellers who are thinking about SEO and other great tools. When you decide to change your mind and you want to cancel a starter subscription or being a member. They don't refund you and you can uninstall their app but when the bill comes. I have to pay a decif of $143.62 CDN which is like $99 USD myself. After trying hard to ask for a refund of this they just close the ticket on you and say they tell shopify which is a lie. I talk to shopify support agent not saying any names and they are aware and they dont have any notifications or msg about your account or mine for example. So buyer/seller beware .

I have mixed feelings about Convertmate's automated SEO app. The services they offer are difficult to assess without full access to their premium plans. With subscription charges of $300 to $500 per month, the prices are excessively high, especially for entrepreneurs or small businesses looking for an affordable SEO solution. If you are an entrepreneur seeking automated SEO for your business, I don't think Convertmate is the right platform due to these inflated costs. Even if you manage to commit to their subscription plans, there's no clear assurance that your website will rank higher or generate sufficient sales to justify the ongoing expense. How can anyone be confident in the return on investment when the pricing is so steep and the results aren't guaranteed? It seems like Convertmate is more focused on generating revenue through subscriptions than truly helping businesses in need of effective, affordable SEO solutions. Until they offer more transparency, better access to features, and a clearer value proposition, I can't recommend this platform for anyone looking for real results.

300$ dolar? Extreme expensive

I really question these 5 star reviews- twice had all my listings and descriptions destroyed by being re-written incorrectly and not according to SEO best practices by bugs in the software. Over 1000 products. They sort of were able to fix some of this, but really a total disaster for me. I was told changes could be undone but learned after making automatic changes that they could not be done. I would be very very careful using this. Also switched many SEO meta titles and descriptions with other products- a total disaster. They released this without testing or working out any bugs. I literally have spent 30+ hours fixing the mistakes so far.