Absolutely Disappointing – Zero Support & Complete Waste of Money! I rarely write negative reviews, but I feel compelled to warn anyone considering Convert Mate for their Shopify store. After spending a month trying to get this app to work, I’m genuinely baffled at how they have any positive feedback at all. First off, the app simply does not deliver what it promises. I installed Convert Mate with high hopes, thinking it would help streamline some marketing processes and bring insights to improve ZenithEndure.com. Right from the start, it was buggy and unintuitive—multiple features either didn’t work at all, or they were so poorly implemented that they were unusable. Scheduled reports never sent, and when they did, the data was incomplete or delayed to the point of being irrelevant. I spent hours trying to troubleshoot and reading through scant documentation that just repeated generic instructions with no real solutions. But the absolute worst part is the customer support—it’s non-existent. After hitting a wall with the features, I reached out for help thinking a quick response or guidance would resolve my issues. No reply. I rated the app 1 star hoping it might prompt a reaction. Still nothing. Over the course of 30 days, I’ve submitted tickets, emails, and even tried reaching out on social media, and to date, I have not received a single response. Not a “thank you for reaching out,” not a “we’re looking into your issue”—nothing! It’s as if customer support is a myth. Honestly, this app is a trap for small business owners like myself—promising easy DIY solutions but delivering nothing but headaches and regret. I feel like I’ve just thrown my money away for absolutely zero value. There are far better apps out there for your Shopify store, with real support and features that actually work. Save your time, money, and sanity. Avoid Convert Mate at all costs. I wish someone had warned me before I wasted so much energy on this useless app.

Our experience with ConvertMate showed technical promise but was ultimately undone by unethical business practices. On a functional level, the app struggled with content generation in Finnish, though we acknowledge this is a challenge that will likely improve with future LLM advancements and continuous prompt editing. The critical issue that led us to uninstall was a matter of principle. As loyal, early adopters, we actively supported ConvertMate by providing feedback, brainstorming ideas with the core team, and even assisting in their due diligence with a potential investor. We were therefore dismayed to discover that the company had introduced a new, more affordable pricing tier without informing us. This omission cost our company €500 per month for several months, as we were kept on a legacy plan while new customers paid less. When we noticed and addressed this, the founder's response was dismissive, offering excuses instead of a refund or compensation for the overpayments. Given this profound lack of transparency and fairness, we can no longer support the company. While the product may evolve, we have chosen to partner with other businesses that operate with greater integrity.

How should I begin, I started this app just to have a good business with my shop like the rest of you and new sellers who are thinking about SEO and other great tools. When you decide to change your mind and you want to cancel a starter subscription or being a member. They don't refund you and you can uninstall their app but when the bill comes. I have to pay a decif of $143.62 CDN which is like $99 USD myself. After trying hard to ask for a refund of this they just close the ticket on you and say they tell shopify which is a lie. I talk to shopify support agent not saying any names and they are aware and they dont have any notifications or msg about your account or mine for example. So buyer/seller beware .

Boris is a great guy who responds to questions within a day. The app saves me a lot of time and provides an excellent overview, especially the blogs, which are fantastic! I've been using Convertmate for about three months. I would give it 5 stars, but it only supports SEO for one language and one target country, or requires changing the primary language of my shop, which isn't recommended. Despite that limitation, it saves me a tremendous amount of time and effort, making the price worthwhile. However, the upgrade from the scale plan to the next tier is quite steep, which is part of why I rate it 4 stars. A trial period for upgrades would be beneficial, but since SEO is a long-term strategy, you likely wouldn't see significant differences between plans within just 30 days.

i like what i have seen so far but in order to get full use out of this you have to pay more money the cost was already outradeous to being with. To really see if it works you have to continually use for atlease 3 months. Dont think it work the cost.

I have mixed feelings about Convertmate's automated SEO app. The services they offer are difficult to assess without full access to their premium plans. With subscription charges of $300 to $500 per month, the prices are excessively high, especially for entrepreneurs or small businesses looking for an affordable SEO solution. If you are an entrepreneur seeking automated SEO for your business, I don't think Convertmate is the right platform due to these inflated costs. Even if you manage to commit to their subscription plans, there's no clear assurance that your website will rank higher or generate sufficient sales to justify the ongoing expense. How can anyone be confident in the return on investment when the pricing is so steep and the results aren't guaranteed? It seems like Convertmate is more focused on generating revenue through subscriptions than truly helping businesses in need of effective, affordable SEO solutions. Until they offer more transparency, better access to features, and a clearer value proposition, I can't recommend this platform for anyone looking for real results.

I've been using ConvertMate two weeks now and I can say that it will save a lot of time with our 10,000+ product catalogue. Also the team has been helpful with setting things up and they are improving the service with short cycles, so I believe it only gets better in the future.

I discovered this app by chance and immediately fell in love with it. My traffic in just 10 days grew by 12%. The support is fantastic, professional and friendly. I recommend the app

We have been using ConvertMate at sanroccoitalia.it for about a month now, and I am really impressed. The app is very expensive as far as apps go, but worth the investment. It is easy to use and saves an enormous amount of time. I am on the scale plan, and love the Magic Blog and Magic Link features (among all the rest). I have already seen a big uptick in organic traffic and the support is top-notch. Boris was extremely responsive with my questions and getting things up and running, and they sort out even the smallest concern immediately. Don’t hesitate, give it a try!

We are thrilled with ConvertMate! Boris has been incredibly supportive, answering all our questions and effortlessly resolving any uncertainties we had. The service is exceptionally professional and reliable. We had tried several SEO ranking tools before, but none impressed us as much as ConvertMate. The platform feels much more professional and well-organized. The automations are particularly impressive, providing us with a clear overview of our progress. We’re still in our first month and hope we made the right choice. The only downside compared to other options: the monthly fee is slightly higher. A must-have for any business looking to improve its SEO ranking!