AI Knowledge Base & FAQ Docs

Develop by Shopify

$14.99-$149.99

/ Month

Free plan available

About AI Knowledge Base & FAQ Docs

Launched Aug 07, 2025

Built by Shopify

Address

Uxbridge Road, Ealing, ENG, W5 3NT, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Dynamic Knowledge Base improving discoverability with LLMs. Built on real customer queries, FAQs.

AI Knowledge Base & FAQ Docs app helps merchants manage a dynamic Knowledge Base that grows from real customer chats. It automatically creates SEO- and LLM-optimized FAQs, improving discoverability in AI search tools: ChatGPT, Claude, Perplexity, Gemini, DeepSeek and others. The AI chatbot answers product questions, reduces support work, enhances product discovery, and boosts store conversion. It is easy to install and customize, ensuring accurate and up-to-date key information for all shoppers.

Create SEO-friendly Knowledge Base and FAQ sections from real customer queries
Automatically generate FAQs and documentation from customer conversations
Answers customer questions instantly to improve engagement and sales
Enhance visibility in AI tools like ChatGPT and Perplexity
Customizable design to match your brand’s voice and storefront

Pros

Enhances visitor engagement with a smart storefront chatbot.
Instantly answers customer questions, potentially improving sales.
Reduces support tasks for merchants.
Captures real customer questions to create SEO-friendly FAQs, improving search visibility.
Designed for ease of use and works out of the box.
Customizable to match the brand's voice and storefront.
Helps store owners save time while increasing conversion and discoverability.
Enhances visibility in AI tools like ChatGPT and Perplexity.
Powered by Claude and Shopify's Model Context Protocol.

Cons

SEO-friendly FAQ feature is not yet available and is only coming in the next release.
Dependence on proper customization to effectively match brand aesthetics.
Potential reliance on AI responses which may not cover complex queries effectively.
No mention of integration capabilities with other platforms beyond Shopify.