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Customer reviews: Conversagent AI Support & Chat

Develop by Clevertar

Reviews (37)

Overall rating
4.8

What Merchants Think

The general sentiment among merchants who have used the "Conversagent AI Support & Chat" app is overwhelmingly positive. Users appreciate the ease of setup, the efficiency of the AI in handling customer queries, and the valuable customer support provided by the team. The app is frequently highlighted for its excellent performance in improving customer interactions and reducing the workload of support teams.

Key Strengths

  • Easy setup and user-friendly interface.
  • Efficient handling of customer queries, reducing response times.
  • Broad customization options for personalizing interactions to match the brand's tone.
  • Advanced analytics for continuous improvement.
  • Great value for money with no product quantity limitations on smaller plans.
  • Robust customer support and proactive feature updates.
  • Integration with Shopify and other platforms.

Common Concerns

  • Initial learning curve to fully utilize all features.
  • Some merchants expressed the need for additional features like displaying current promotions in chat bubbles, which they hope will be available in future updates.
  • Minor issues with integration that were swiftly resolved with support intervention.

Final Thoughts

Overall, "Conversagent AI Support & Chat" is highly recommended by its users, praised for its efficiency, ease of use, and potential to transform customer service operations. It helps businesses offer round-the-clock support and improve engagement, making it an essential tool for e-commerce platforms. While some areas for improvement have been noted, the proactive updates from the development team suggest a promising future for the app.

Curve Project

May 16, 2024  on Shopify

We started using this app and have found it beneficial for helping customers with generic questions that would normally come through to customer care or we would not even know about. The service and support level is great, the team are always available to help and guide you, particularly as this was new to us. I can see the value it adds to our business my having this available Thanks Jason

Off Track Wines

May 02, 2024  on Shopify

I am loving the app! In particular how it can learn - initially sweeping the website for information, more importantly you can review what customers ask and then build the knowledge base to better answer questions. Ability to adapt style and more. No complaints here

Maltashopper.com

Apr 24, 2024  on Shopify

Without a doubt, this is currently the best AI chatbot for the cost. Their support is excellent and they constantly add new features. Highly recommended.

www.esuna.com.au

Nov 20, 2023  on Shopify

Having an AI assistant from Conversagent provides a friendly, helpful and immediate way for my customers to have their questions answered. It has editing controls that allow me to adjust the tone of voice and responses, so that it represents my brand.

Ardito Baby

Nov 13, 2023  on Shopify

Great app to help with customer service online. It makes the customer's experience a lot more interactive and is really helpful answering customer questions immediately instead of them having to wait for a human response. The team have been super helpful and listen to feedback, always looking for ways to make the app better. Love it so far! Fully recommend for online stores.

Pets Paradise

Nov 02, 2023  on Shopify

In the digital age, round-the-clock customer engagement is not just a luxury, it's a necessity. At Pets Paradise, we discovered Conversagent, a GPT-4 powered shopping assistant that has revolutionized the way we interact with our customers. This intelligent tool has become an integral part of our online presence, offering immediate, accurate responses to customer inquiries any time of day or night. The result? A smoother journey to purchase and a noticeable uptick in conversions. Conversagent's ability to provide personalized interactions has not only enhanced customer satisfaction but has also significantly reduced our team's workload. The setup was astonishingly straightforward. With Conversagent, we didn't need an external knowledge base—it ingeniously extracts information directly from our product details and store policies. This autonomy means our customers get the information they need without any delay, and it allows us to focus on what we do best—caring for our pet-loving community. But the perks didn't stop there. Conversagent's Inner Circle program offered us an opportunity to use this remarkable tool free for three months, giving us the chance to see its true impact without initial investment. Our experience with Conversagent has been nothing short of exceptional. It's not just the technology that impresses us; it's the palpable difference in our customer's shopping experiences. If you're looking to boost sales and customer satisfaction effortlessly, Conversagent is your go-to solution.

StrippedSupply

Oct 25, 2023  on Shopify

I run an innovative business which results in A LOT of questions from my customers, but as a solo founder, I struggle to find the time needed to manage our customer support. Conversagent allows my customers to ask questions and chat to an assistant to confirm if our product is right for them, without me having to lift a finger. The best part about this app is the ease to install (takes a couple of minutes, at most) and the support team. They're always there to help if you have an issue and open to feedback to improve the app. Highly recommend!

Saskia Vis

Oct 25, 2023  on Shopify

A great AI assistant with ChatGPT responses, focusing solely on your store. It provides excellent answers based on the content of your website, without any unwanted information or nonsense! It can respond in various languages. Awesome. It is still very much in development, so it's getting even better over time. I have very high expectations for the future! Highly recommended to discover.

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