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Customer reviews: Conversagent AI Support & Chat

Develop by Clevertar

Reviews (34)

Overall rating
5

What Merchants Think

The general sentiment among merchants who have used the "Conversagent AI Support & Chat" app is overwhelmingly positive. Users appreciate the ease of setup, the efficiency of the AI in handling customer queries, and the valuable customer support provided by the team. The app is frequently highlighted for its excellent performance in improving customer interactions and reducing the workload of support teams.

Key Strengths

  • Easy setup and user-friendly interface.
  • Efficient handling of customer queries, reducing response times.
  • Broad customization options for personalizing interactions to match the brand's tone.
  • Advanced analytics for continuous improvement.
  • Great value for money with no product quantity limitations on smaller plans.
  • Robust customer support and proactive feature updates.
  • Integration with Shopify and other platforms.

Common Concerns

  • Initial learning curve to fully utilize all features.
  • Some merchants expressed the need for additional features like displaying current promotions in chat bubbles, which they hope will be available in future updates.
  • Minor issues with integration that were swiftly resolved with support intervention.

Final Thoughts

Overall, "Conversagent AI Support & Chat" is highly recommended by its users, praised for its efficiency, ease of use, and potential to transform customer service operations. It helps businesses offer round-the-clock support and improve engagement, making it an essential tool for e-commerce platforms. While some areas for improvement have been noted, the proactive updates from the development team suggest a promising future for the app.

Kids Toys Warehouse

Jan 11, 2025  on Shopify

We are currently trialling the app and love it. The AI has been answering customers questions like a storm. The replies are up to date to our current product promotions, etc. The team is very supportive. Looking forward to see their next integration with Shopify Inbox.

NAIL SHOP

Nov 18, 2024  on Shopify

I’ve been using it for 1-2 weeks, and so far, I’m satisfied with the AI chat. I believe this is the best value-for-money chatbot for Shopify stores. Unlike the others I tried, which have product quantity limitations in smaller plans, this one has no such restrictions, and that’s very important. What I find useful would be the option to display current promotions or various offers in the chat bubble. I’m sure this feature will be available in the future.

TacNGear

Oct 26, 2024  on Shopify

This is an amazing app that is just at the beginning of what it will be! With just some minor improvements this app will be able to do more than would be possible with a small customer support team! Did I mention amazing support?!

GIG Guitars

Oct 02, 2024  on Shopify

As a user of the Conversagent app, I’ve been impressed with how easy it is to set up and manage chatbots. The interface is user-friendly, and I didn’t need a lot of technical knowledge to get started. One of the best things is how it has improved my customer service experience—I can offer 24/7 support, and response times have drastically reduced. The customization options allow me to create conversations that feel personalized and match my brand's tone, which is a huge plus. The analytics feature is another standout for me. It gives me insights into how users interact with the bot, so I can continuously tweak and improve the experience. It’s been a game-changer in terms of both engagement and efficiency. Overall, I highly recommend Conversagent for anyone looking to streamline communication with their audience—it’s scalable, flexible, and easy to use!

VUDU Performance

Sep 10, 2024  on Shopify

Had the app on our store for a few days now, I have nothing but positive feedback to give so far. The app has reduced the amount of email enquiries and even assisted a handful of sales. I have no doubt we shall be proceeding with this app following our trial period.

Dansk Copenhagen

Sep 10, 2024  on Shopify

Easy to implement and get support. Overall impressed with the Conversagent app! We have tried other Apps, but this is the best solution for us. It is a great asset for any e-commerce site interested in having a virtual agent.

SmartBuyApparel

Aug 28, 2024  on Shopify

I am very impressed with the Conversagent app! After trying a few others, this is clearly the best choice for me. The AI technology employed by this app is the latest and spot-on! It acts better than humans in terms of the unbelievable knowledge and command of the subjects it possesses! It is definitely a valuable asset for any e-commerce site interested in having a virtual agent.

MAWI

Aug 27, 2024  on Shopify

Conversangent es una excelente solución para eCommerce que combina interacción natural con alta eficiencia. Su capacidad para personalizar las respuestas y proporcionar análisis detallados lo convierte en una opción valiosa para mejorar la atención al cliente y optimizar la experiencia de compra en línea. Totalmente recomendado.

Jardin Velharia

Aug 20, 2024  on Shopify

We have been testing this app for several weeks and have made it our effective chat assistant tool and are very happy with the results. Once you calibrate it properly and streamline your website information, the app can fluenty read through the information to understand complex customer questions and provide clear answers. The app also absorbs your catalogue info incredibly and product suggestions are very pertinent to the conversation, this is actually the most valuable feature of this app. The customer support is also amazing. For those who are new to Chat Gpt based chat bots this is the app to go as the configuration is incredibly simple yet you can make important customizations to better address your business needs. I would advise to take full advantage of the trial period and customer support to calibrate the app for your website, it will be worth it. They also made some cool improvements to the Knowledge base forms that we are about to test.

CS Racing Exhaust

Aug 19, 2024  on Shopify

Fantastic app! It saves us lots of hours of work. You'll need to teach the bot but it's super easy and the tech support is super helpful! Forget the Shopify INBOX app! This is the one to get instead!

Tuning4 Auto Parts

Aug 19, 2024  on Shopify

I have 100,000 products in my store, and my tags usually don't find all my products. This app is a useful tool for suggesting options to the customer. Interestingly, it can automatically read and summarize the product pages for the client. I'd like to have more time to continue testing it.

Intimaffären.se

Aug 18, 2024  on Shopify

Very happy with the support. First the app didnt work with the products i sell but just 1 email sent and the problem was fixed. Very good chatbot recommended. Very good price as well.

Everyday Learn + PLAY

Aug 14, 2024  on Shopify

Converseagent has been an invaluable tool. As a small business without the resources for 24/7 customer support, this app has enabled us to provide answers to our customers' common queries - such as product locations or account access - in a seamless and effective manner. What really sets Converseagent apart is its deep understanding of our brand and products. The app doesn't just give generic responses, but communicates in a way that aligns with our brand and further drives sales by building customer confidence. Another standout feature is the app's customization options, which made it easy to integrate Converseagent into the existing design of our website. The backend tools also allow us to continuously refine the app's knowledge base. Beyond the app's functionality, the Converseagent team has been incredibly responsive and helpful throughout the process.

Brunswick Invoice Finance

Aug 13, 2024  on Shopify

This is a great Chatbot, it sources all the information on your website to help answer questions that your clients might have. It also provides links back to your own content on your site, great to support marketing efforts! Super easy to install, took about 30 seconds. Works well straight away!

CoreTek Pickleball LLC

Aug 11, 2024  on Shopify

Amazing piece of software. It's something that is very exciting for both me as a owner and also my customers. I've been amazed with the initial quality and how fast the chat bot learns. Set up was unbelievably easy absolutely flawless. This is something that I am excited about and can't wait to see what grows into.

India shopping

Jul 24, 2024  on Shopify

Love the app very lead product development company they care about their customer and the feedback really want to build right products

Maltashopper.com

Apr 24, 2024  on Shopify

Without a doubt, this is currently the best AI chatbot for the cost. Their support is excellent and they constantly add new features. Highly recommended.

www.esuna.com.au

Nov 20, 2023  on Shopify

Having an AI assistant from Conversagent provides a friendly, helpful and immediate way for my customers to have their questions answered. It has editing controls that allow me to adjust the tone of voice and responses, so that it represents my brand.

Ardito Baby

Nov 13, 2023  on Shopify

Great app to help with customer service online. It makes the customer's experience a lot more interactive and is really helpful answering customer questions immediately instead of them having to wait for a human response. The team have been super helpful and listen to feedback, always looking for ways to make the app better. Love it so far! Fully recommend for online stores.

Pets Paradise

Nov 02, 2023  on Shopify

In the digital age, round-the-clock customer engagement is not just a luxury, it's a necessity. At Pets Paradise, we discovered Conversagent, a GPT-4 powered shopping assistant that has revolutionized the way we interact with our customers. This intelligent tool has become an integral part of our online presence, offering immediate, accurate responses to customer inquiries any time of day or night. The result? A smoother journey to purchase and a noticeable uptick in conversions. Conversagent's ability to provide personalized interactions has not only enhanced customer satisfaction but has also significantly reduced our team's workload. The setup was astonishingly straightforward. With Conversagent, we didn't need an external knowledge base—it ingeniously extracts information directly from our product details and store policies. This autonomy means our customers get the information they need without any delay, and it allows us to focus on what we do best—caring for our pet-loving community. But the perks didn't stop there. Conversagent's Inner Circle program offered us an opportunity to use this remarkable tool free for three months, giving us the chance to see its true impact without initial investment. Our experience with Conversagent has been nothing short of exceptional. It's not just the technology that impresses us; it's the palpable difference in our customer's shopping experiences. If you're looking to boost sales and customer satisfaction effortlessly, Conversagent is your go-to solution.

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