What Merchants Think

Overall, merchants express a mixed range of feedback on ConnectPOS. Several users appreciate its comprehensive features and highlight its seamless integration with Shopify, user-friendly interface, and outstanding customer service. Many merchants commend the support team, especially staff members like Mia and Grace, for their helpfulness during onboarding and issue resolution. However, a few users encountered limitations, especially in areas like payment integration and refund processes, leading to some dissatisfaction.

Key Strengths

• Seamless integration with Shopify
• User-friendly and intuitive interface
• Comprehensive onboarding and support team, notably praised members include Mia, Grace, and Hana
• Quick problem resolution and effective communication
• Unique features not found in other apps

Common Concerns

• Issues with payment integration, particularly with Moneris
• Limited information on plan details leading to initial setup challenges
• Unresolved refund complaints leaving some users unsatisfied
• Desire for more options for credit card processing

Final Thoughts

ConnectPOS has generally received positive feedback for its functionality and support within the Shopify ecosystem. While it has been instrumental for many retailers in enhancing store operations, particularly when running on PC, some find it lacking in specific integrative aspects. With exceptional support staff praised for their knowledgeable assistance, it remains a viable choice for businesses looking for a robust POS solution, despite its areas for improvement.