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Customer reviews: ConnectPOS

Develop by Shopify

Reviews (144)

Overall rating
4.6

What Merchants Think

Overall, merchants express a mixed range of feedback on ConnectPOS. Several users appreciate its comprehensive features and highlight its seamless integration with Shopify, user-friendly interface, and outstanding customer service. Many merchants commend the support team, especially staff members like Mia and Grace, for their helpfulness during onboarding and issue resolution. However, a few users encountered limitations, especially in areas like payment integration and refund processes, leading to some dissatisfaction.

Key Strengths

  • Seamless integration with Shopify
  • User-friendly and intuitive interface
  • Comprehensive onboarding and support team, notably praised members include Mia, Grace, and Hana
  • Quick problem resolution and effective communication
  • Unique features not found in other apps

Common Concerns

  • Issues with payment integration, particularly with Moneris
  • Limited information on plan details leading to initial setup challenges
  • Unresolved refund complaints leaving some users unsatisfied
  • Desire for more options for credit card processing

Final Thoughts

ConnectPOS has generally received positive feedback for its functionality and support within the Shopify ecosystem. While it has been instrumental for many retailers in enhancing store operations, particularly when running on PC, some find it lacking in specific integrative aspects. With exceptional support staff praised for their knowledgeable assistance, it remains a viable choice for businesses looking for a robust POS solution, despite its areas for improvement.

PRISM ELECTRIC MOTORS

Dec 21, 2024  on Shopify

very good

Slap

Nov 09, 2024  on Shopify

Thank you for giving on boarding session APP is good and team member Grace helped so much during onboard session.

El-Haouli Used Furniture

Nov 04, 2024  on Shopify

Only just installed the app so can't say much about it of course, but Max from the ConnectPOS service team was very helpful and a lovely fellow to chat to as well. Once I've had a little time to get to know this service better and I'll return to update this review.

LAFLAUTAMUSICAL

Oct 24, 2024  on Shopify

EXCELLENT SYSTEM, VERY EASY AND INTUITIVE, THE SUPPORT ALWAYS HELP US FAST AND EFFICIENT, THE SYSTEM IS VERY FRIENDLY, MY TEAM IS VERY HAPPY USING IT, I HIGHLY RECOMMEND IT, I HAVE BEEN USING IT SINCE 2020 ROY

DNS Trade Portal

Oct 16, 2024  on Shopify

Works great with Shopify. Has many features that we couldn't find in other apps. Support has been quick to answer questions and resolve any issues.

Kink Store

Oct 07, 2024  on Shopify

Great

Divina - Shapewear & Lingerie

Oct 07, 2024  on Shopify

Mia fue muy atenta y muy eficiente con las preguntas que le hice, buen servicio al cliente y nos guio muy bien para conocer las caracteristicas de la plataforma.

Club Luminaries

Sep 06, 2024  on Shopify

We are happy to let you know that your program can help us improve our store and team.

Imagine Fashion

Aug 28, 2024  on Shopify

Mia was very helpful during our onboarding. Had to make quite a few changes as we're not the easiest of companies to deal with as we have quite a few different requirements regarding sales, credits, gift cards, physical and digital products etc... 5 Stars from us.

Nordicfood

Aug 27, 2024  on Shopify

Have used this for a month and i love it. Easy to set up and use and features that others do not have. I contacted support late on a sunday. Had help and my case fixed in 5 minutes. Top!

LaamBrosia

Aug 18, 2024  on Shopify

I discovered ConnectPOS by chance while browsing through the Shopify apps. I had a video call with Natalie, who provided me with expert assistance. Her professionalism and helpfulness were truly impressive. Thank you so much!

Concept Decor

Jul 30, 2024  on Shopify

Mia was absolute fantastic explaining everything, we feel Connectpos 123 Is so much easier than any other pos system we have used. Would fully recommend using Connectpos123 Andy

Jamin Leather®

Jul 11, 2024  on Shopify

So far our experience with this app has been great! Mia has been very helpful in setting everything up, even when we had trouble with our hardware. She was patient and kind throughout out first meeting. Looking forward to continuing working with them.

Bentocom

Jul 07, 2024  on Shopify

The best POS company by far and so far the best support team I have used with any app on Shopify. They went above and beyond making every one of my needs a reality.

Askum

Jul 04, 2024  on Shopify

I recently had the pleasure of working with MIA for my Connect POS training, and I couldn't be more satisfied with the experience. From the start, MIA demonstrated exceptional knowledge and expertise in the system, making the training sessions highly effective and informative. MIA's teaching style was clear, patient, and tailored to my pace, ensuring that I fully understood each aspect of Connect POS. She was always willing to answer my questions and provided practical examples that made the learning process much easier. Her professionalism and dedication to helping me succeed were evident throughout the training. Thanks to MIA, I now feel confident in using Connect POS and am grateful for her support. I highly recommend MIA to anyone in need of training; her skills and positive attitude make her an outstanding trainer!

The Haven Games

Apr 25, 2024  on Shopify

Customer service team is helpful and respond quickly. I've had some issues during setting the system up, but they quickly got me into an on boarding session with Mia and will provide direct support with meetings over two weeks if I need them for further help. I'm pretty sure I've got everything set up 100% now after my first meeting with Mia! Their chat feature is also quick and helpful. The system is just different to set up from our old one and after having a walk-through I understand it more.

Cartes Leo

Apr 18, 2024  on Shopify

Great Service ! Well explain and ready tu use ! Thanks !

Stogz | Find Your High

Mar 29, 2024  on Shopify

So far in the trial, it looks like it meets all my needs. Really good system, good sell screen, Instant with shopify. I like it alot it just needs more options for credit card processors to use tips. Mia gave amazing support very helpful.

NTT Baits & Tackle

Mar 01, 2024  on Shopify

This is a great system with Shopify if you want your pos on a PC i have been looking for one for a long time, and the customer service is fantastic every step of the way

Opticvision

Jan 11, 2024  on Shopify

It was a bit touch and go at first but we needed a unique POS solution to our wholesale only business. Shopify POS just wouldnt cut it for multiple employees without giving them shopify admin access which we didnt want. ConnectPOS seemed to do what we wanted. However we got stuck affter the free trial because we were not clear on whats included on the standard plan. Thankfully with a proper onboarding program by Hana we were able to make the adjustments to set things up as best we could. but it is actually better than shopify pos as a user experience. Our field team is finally able to submit orders swiftly on trading terms and we are very happy Hana came and rescued us. I also LOVE the live chat as someone is always there to talk to you. Customer Service feels really polished. Would love to see how ConnectPOS enhances its offering to be more wholesale store friendlier as its quite uncommon in shopify land anyway...

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