We experienced recurring problems with this app. One major issue: the cookie banner went offline for a long time because an update was supposed to be triggered manually. Unfortunately, there was no notification about this – you only see it if you actively open the app. This meant our tracking was not working properly for a long time. Another frustration: technical support is only possible via installing a separate support app. This is very unusual compared to other Shopify apps, where normal backend access is sufficient. The final straw (and the reason we uninstalled the app): without making any changes in our shop, the cookie banner simply disappeared. It had been active in the settings, yet suddenly our Klaviyo newsletter signup forms were no longer visible in the shop. After some digging, we discovered it was caused by the cookie banner app. As a result, Google Ads performance also dropped drastically since no data was being sent. In summary, this app caused us significant business damage, and we cannot recommend it.

As other users have already mentioned several times here, the app is nothing but trouble. Support is not very helpful, and we as customers have to fix the problems caused by the update from the Complianz team. That's pretty bold. Technical support can only help if you sign an agreement and download the Metafield Guru app (?!), which I find very dubious overall. Other apps are able to solve such problems via developer access. If the team does not contact us with an alternative solution after this review, we will delete the app and use another one.

I had a problem with the display of the cookie banner after switching languages in the store manually. The complianz team looked at the problem and as soon as their technical team got involved, they were able to resolve the issue. Now the app works as expected. Thanks!

Since the switch to "Complianz" we do have a lot of problems with this app. E.g. on mobile devices (tested on Google Pixel 7A, Android 16) the banner pops up on every page we open. Test many different browsers (Chrome, FF, Opera, Brave). That essentially makes it impossible to browse our site or buy something! Never had any problems with the "old" version of the app!

The app launched updates without informing me and as I didn't go into the app to accept it (as I didn't know about it), our entire tracking broke down. It took me weeks to figure out that an update in this app caused all the issues. The support wasn't helpful either. Now again, they launched a new version and forced me to move to it. My banner design and all customizations were lost in the process, and I had to start from 0. Therefore, I now decided to move to a different Cookie banner app.

The App was working fine, before their upgrade to "Complianz". Now it is... - not loading at all when using Brave Browser - not loading the appearance panel when using Edge Browser - still showing the old app, when visiting our store, although it should be showing the new one I contacted their support and they wanted me to sign a four page service agreement before helping me. Although the agreement stated, that no additional cost were involved, it still felt fishy. According to the agreement, I was also "requesting exceptional support [...] which does not fall within the scope of the support services provided by the Provider." In other words: Get the app (that you pay for) up and running in your store like it is advertised, is a "exceptional support" matter, that "does not fall within the scope" of their support team.

Seit dem neuen Update leider wesentlich schlechter als vorher. Das Widget ist an einer schlechten stelle platziert und lässt sich auch nirgends anders platzieren. Das Logo im Header ist extrem klein, sodass man es kaum erkennt und lässt sich nicht verändern. Das Design des Banners war vorher besser und lässt sich nun auch kaum noch anpassen. Für mich ein leider sehr enttäuschendes Update.

This app works perfectly without any issues! Everything runs smoothly and reliably. But what really impressed me is the customer service—they do an outstanding job and even go beyond what they actually need to do. That kind of support is rare and truly appreciated. Highly recommended!

Support from Veronika - she works for that Cookie-Consent-Tool - is the worst I have ever experienced. I wanted tiny changes in the function of the consent-tool, that most other consent tools offers automatically. We had a few weeks email-contact and it didnt help. Even a developer helped me, but a last change even he couldnt do. Veronika just repeated what she was texting in the emails and recommended that i should ask an external developer. I will just find another Cookie-Consent-Tool, that and the support behind, cant recommend at all.

Support only in English? Fine, then in English! Then we'll use a translation app if that's too much for you. We haven't had any visible conversions in the backend for over a month. Only Shopify found out that this is because of you! Would you please inform us that an update is necessary? !!!! And the support can only be reached via detours, because the popup stubbornly won't go away! We are so annoyed and disappointed! Hopefully we will be contacted immediately. We will not change any codes etc. Why do we pay for your app???????