My account apparently got hacked by someone after the app was downloaded. Some started posting their content connected to my store.

I don't like writing 1-star reviews, but this app is useless. We spent serious time looking up applicable creators and offered them free $250 products, but had no responses. Now we're just getting spammed by "beauty" influencers who have zero applicability to us. It seems like Shopify didn't actually verify any of the creators. They either didn't sign up or are fake accounts looking for free things.

I installed this app about two years ago but never used it. Today, I randomly decided to check something in the app, and to my shock, I found that two people I never accepted as collaborators or invited (again, I NEVER used the app) had scheduled payments, taking a percentage of two of my orders! This is insane! If I hadn't checked the app by chance, they would have stolen my money without me even noticing. This app is an absolute scam. Be very careful! I do NOT recommend installing it. I contacted Shopify support, and the first line support had no idea what to do. They had to escalate the issue to the Shopify Collabs team. I still don't know what's going to happen, but this experience is beyond frustrating and concerning. Stay away from this app! EDIT: the support team replied and I must say that your app is nothing short of a scam. Nowhere in the process of installing or using the app do you mention that people, even if they are not invited or have declined as collaborators, can still create affiliate links of their own. What is the point then? The entire purpose of this app is to allow control, and if I cannot control this, your app is worthless. To make matters worse, support has informed me that the holding period has passed, meaning these unauthorized individuals are now going to take my money—just as I suspected. This is outrageous and reeks of fraud. Your app and the way it operates are simply disgusting.

It's a horrible app. just scammers making money off our already recurring commissions and our existing customers.

Influencers take products and ghost, fix this now!

Have sent product to multiple different creators through this app and not a single one reviews the product. I feel like its all scam people.

cant manually settle the payouts is a deal breaker

I will reconsider my review when "influencers" can be rated and reported for failing to comply with agreed terms. I do not want to give free gifts to random individuals and then be ghosted!!!

this app continued to charge me after deleting it from my store!!

Absolutely terrible experience. Creators just take free gifts and ghost. Shopify Collabs is a way for random people (not actual collaborators or influencers) to take free product from you. Not a way to make money, a way to lose money. Also, there is no expectation set by Shopify Collabs for these "creators". But of course there is an expectation to the business to provide something, whether free or a discount. Very disappointing. You are better off connecting with people yourself on social media platforms.

Zero app localization for Japanese. Reached out multiple times to support but they never update the interface to include Japanese.

This app allows the creator to get free item/s upfront and then the creator not fulfilling their task of promoting the item on their socials. Then Ghosting the store, totally rude shameless & actual theft.! Not fair at all if you are a small struggling business. There should be some kind of verification process for the creator to pass or a rating that stores can assign based on the experience with the creator, those creators with low review ratings wont get used

This app doesn't benefit anyone but the creator. I've had countless creators ghost me after receiving their products even after signing UGC creator contracts. Now I will have to take them all to small claims court! The problem is Shopify shouldn't allow shady people like that on their platform. I've reached out to them to let them know what happened and they're like "unfortunately there is nothing we can do"! How about suspend the accounts of creators who take advantage of brands just to get free products! When I had an issue with a creator on Influenster, the CEO immediately took action and even wanted to send me a refund for the $300 worth of product the creator got. Step it up Collabs. The app is supposed to be a positive, collaborative experience, not one that hurts the very brands that use shopify as their website host to run their businesses.

Dieses App dürfen nur die Shops verwenden, die eine Kooperation gar nicht mehr brauchen, weil sie schon bekannt und erfolgreich genug sind. Die Start-Ups, die am Meisten Unterstützung zu Beginn benötigen, dürfen es nicht verwenden. Eine Diskriminierung, daher Daumen runter

Péssimo, agora que o pagamento é feito pelo Paypal, não funciona no Brasil.

Please note: do not install this app, we did not like the app. So removed, major problems with our shop since the removal of this app. The product photos and backend are no longer shown, just like the blog no longer has photos. It's not even worth 1 star!

Honestly this app is horrible. Doesn't load half the time, and when it does, 99.9% of the people who have applied to collab with my brand are very small "influencers" (so, people with only around 200 followers on instagram) who are only looking for free items. The fact that there is no way to track or penalize influencers after they receive free items is a huge negative for me. The only thing this app has been useful for so far is for my friends to apply. Organic reach in the "collabs network" is god awful, literally just a bunch of dishonest people looking for free things.

Terrible. Very basic. Just like all other Shopify apps.

The product categories do not include mine, making his app useless for my business. How can I find anyone or they find me if my type of business is not mentioned? re your reply... what would be close to education?

I had high expectations, and have been disappointed. Poor customization options, reoccurring issues verifying required social accounts during application process, lack of resources and manual entry when trouble shooting.