Codify ‑ Order Cancel

Develop by Shopify

Built for Shopify

Free plan available

Simplify the process of order cancellation for users.

Self-service cancellation

Reorder functionality

Order status integration

Automatic item restocking

Time-limited cancellations

Customizable text options

About Codify ‑ Order Cancel

Launched Dec 05, 2023

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

An app that makes your order cancel process easy without contacting support, with a reorder option.

Codify Order Cancel helps you provide options that allow customers to cancel orders that are not fulfilled and reorder the same order from the order status page as well as from the account and the order page. This makes the order cancellation process simple, as customers can cancel the order with just a few clicks without contacting customer support and waiting for a reply. You also have the option to automatically restock items after order cancellation, which will reduce your work.

Allow customers to easily cancel their order.
Allow customers to reorder the prior order with a single click.
Set a time limit to cancel an order.
Automatically restock items after order cancellation.
Customize the text as per your needs.

Pros

Allows customers to cancel unfulfilled orders easily
Customers can reorder the same order with a single click
Reduces need for customer support intervention for cancellations
Option to automatically restock items after order cancellation
Customizable text to match business needs
Set a time limit for order cancellation which can help businesses manage fulfillment processes

Cons

Relies on unfulfilled status for cancellation, which may not work for complex fulfillment processes
Automated restocking might not account for complex inventory management systems
Potential for misuse if time limit for cancellation is not set correctly
Could lead to frequent cancellations and reorders, impacting business operations

Top Helpful Reviews

Shroomability

Dec 03, 2025 on Shopify

I have my orders set to authorize payment only and when the person cancelled the order it processed the payment before giving refund leaving me to have to pay the credit card fees on this cancelled order. Shopify does not refund processing fees. Thankfully it was a small order but nonetheless I lost money on this transaction.

STYVARA

Nov 10, 2025 on Shopify

I just installed your app and finished testing it on my site. I noticed that when a customer clicks to cancel their order and it is cancelled, the page doesn't automatically refresh so the cancel button remains active even though the customer has already cancelled. There needs to be a page refresh or something to avoid confusion on the customer's side. Thank you for all your hard work.

Sourced the Right Whey™

Sep 10, 2025 on Shopify

Initially the app doesn't work when Flexport is used for fulfillment. I reachout to app support, but support is very bad. They tooks ages to respond me on my query. However, I was able to resolve the issue quickly with our in-house developer.

Sourced the Right Whey™

Sep 09, 2025 on Shopify

The app does NOT work when Flexport is used for fulfillment. This should be spelled out very clearly on the App Store. We wasted a lot of time troubleshooting and pairing the Codify app with other apps for basic functions.

LOOPS8

Jul 25, 2025 on Shopify

This app has made managing orders so much easier for my business. Customers can cancel their orders smoothly without any confusion, and the return process happens automatically — no manual effort needed from our side. It gives a very professional experience and has definitely improved customer satisfaction. What impressed me even more was the customer support team behind the app. They were super responsive, friendly, and always ready to help — whether it was a small question or setup-related assistance. Felt like I was genuinely being supported at every step.

Sourced the Right Whey™

Jul 23, 2025 on Shopify

Seems cool if it worked; it requires patience. I'm not able to get support, and the chat feature continues to let me down. Stay tuned...

MTB Direct Australia

Jul 16, 2025 on Shopify

Great app! Such a breeze to set up and get going. Good amount of options to set and restrict cancellation of orders and editing of orders. Really fills a basic need for our customers.

RASIK（ラシク）家具・インテリア専門店

May 29, 2025 on Shopify

Great app and support team! After comparing several order cancellation apps, we decided to go with Codify. We're very satisfied with our decision. Since implementing this app, our customers have been able to cancel their orders directly from their My Page using the intuitive UI. Codify has effectively improved both the user experience and our support workflow. When we faced some issues, the support team kindly helped us and assisted in implementing the exact update we needed. Thank you again!

U-vita

Mar 18, 2025 on Shopify

The chat support team was highly responsive and helpful. They quickly addressed my concerns with clear and precise information. The agent was polite, knowledgeable, and ensured a smooth experience. Excellent service

Kanh Luxury Clothing

Mar 17, 2025 on Shopify

Very nice Shopify plugin and more than the plugin I found the support extremely quick and helpful. Too good a plugin to be free. Thank you.

View all reviews

Codify ‑ Order Cancel

About Codify ‑ Order Cancel

Built by Shopify

Related Categories

Zotabox: All in One Marketing

Description

An app that makes your order cancel process easy without contacting support, with a reorder option.

Pros

Cons

Top Helpful Reviews

Shroomability

STYVARA

Sourced the Right Whey™

Sourced the Right Whey™

LOOPS8

Sourced the Right Whey™

MTB Direct Australia

RASIK（ラシク）家具・インテリア専門店

U-vita

Kanh Luxury Clothing

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