Refused cash on delivery orders mean shipping both ways and stock held up for days. COD Shield lets you mark a refused COD order from the order page. The next time that buyer checks out, cash on delivery is not offered, and every other payment method still is. Buyers are recognised by customer account, phone number or delivery address, so a new email does not get around it. Rules can also hide COD for large orders, large first orders, or chosen provinces. Other buyers see no change.

• Mark a refused COD order from the order page, with a reason and a note
• Hide COD for repeat refusers, matched by account, phone or address
• Hide COD above an order total, for big first orders, or for provinces
• See your refusal rate and the shipping lost to refusals each month
• Keep COD for trusted buyers, even when a rule would hide it