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Customer reviews: HillTeck ‑ Verify COD Orders

Develop by Hillteck

Reviews (461)

Overall rating
5

What Merchants Think

Merchants overwhelmingly appreciate "HillTeck ‑ Verify COD Orders" for its effective verification of cash-on-delivery (COD) orders. The app is frequently praised for its seamless integration with platforms like Shopify, user-friendly interface, and the significant reduction in return-to-origin (RTO) rates. Many users highlight the app as a game-changer in their operations, helping businesses reduce fraud and enhance efficiency. Furthermore, the exceptional customer support receives consistent commendation, making the overall experience smooth and reliable.

Key Strengths

  • Effectively reduces fake COD orders, improving confirmation rates.
  • Easy integration with Shopify and user-friendly interface.
  • Outstanding support team, quick and helpful responses.
  • Customizable verification options via WhatsApp, SMS, and IVR.
  • Significant reduction in RTO rates and increased efficiency.

Common Concerns

  • Some users notice that not all customers confirm orders through automated systems.
  • Slight hesitancy from users initiating manual confirmations in addition to automated systems.

Final Thoughts

Overall, "HillTeck ‑ Verify COD Orders" is highly regarded by merchants for its impactful features and reliable customer support. The app effectively addresses the common challenges associated with COD order verification, offering a robust solution that enhances operational efficiency. While minor concerns about customer confirmations exist, the app remains a valuable asset for businesses aiming to streamline their order processes and reduce fraud risks.

gyffo

Jul 08, 2024  on Shopify

very good and fast service from the provider. IVR call response is also awesome

Web Shoppe

Jul 07, 2024  on Shopify

Very good and recommended app. Assistant is very good.

The Nomad Vibes

Jul 07, 2024  on Shopify

Excellent service and pricing. Must use for all kinds of businesses to improve delivery eprcentage and experience for customers

HeatFlow innovations

Jul 07, 2024  on Shopify

WorldTechMart

Jul 07, 2024  on Shopify

GOOD APP

Decors Mantra

Jul 05, 2024  on Shopify

Customer support is excellent. and it help us reduce RTO

Upscale Dropshipping

Jul 05, 2024  on Shopify

Awesome app to reduce RTO on orders Very Good experience Customer service was also good

IndiGoBazar

May 21, 2024  on Shopify

HillTeck is doing a great job by providing the best value. their customer support is always there to help you and ready to make tweaks in the messages also as per special request. Coming to their service, i believe getting a double confirmation from the customer about their order is a very nice approach and Hilteck help us do the same however i see that only 50% to 60% of people confirm their order on whatsapp and almost 40% gets ignored. I am not saying 60% is a bad number but just putting the facts out there so that someone using this app can make a wise decision. Also i have noticed that this helps me reduce my RTO by a significant number however i still call my customers to confirm their order even after they have confirmed over whatsapp. But what i believe is that they are providing top notch service and helps to reduce the RTO so go for it without any doubt if you want to reduce your RTO and build trust with your customers.

Casa Decor

May 10, 2024  on Shopify

Service is very good

behno New York

Apr 30, 2024  on Shopify

Help full to verify orders between fake and real

Rajasthani gems

Apr 30, 2024  on Shopify

very good app

BigHappyPlace.com

Apr 30, 2024  on Shopify

RTO headaches are gone! Hillteck verifies orders and reminds customers - it's amazing! Sales are up, customers are happier and also great customer service.

TheJustGetNow

Apr 27, 2024  on Shopify

great service experience

smartdrop

Apr 27, 2024  on Shopify

amazing service

OVENOWL

Apr 27, 2024  on Shopify

It is very good and a useful app. It is also quite easy to use it.

Applespro

Apr 25, 2024  on Shopify

Best service for cod call verification and WhatsApp verification

Cook Smart

Apr 23, 2024  on Shopify

Great customer service, polite and friendly and very helpful.

My Store

Apr 23, 2024  on Shopify

I highly recommend this app for both new and established D2C brands looking to effortlessly boost customer engagement and drive sales. With its automated, polished messaging for pre- and post-shipping support, clean interface, abandoned cart messaging, and ability to transition from cash-on-delivery to prepaid, it's a must-have. Plus, it's cost-effective and backed by a fantastic support team. It's helped us reduce RTO and convert COD orders to prepaid with ease.

Jugaad Innovations

Apr 22, 2024  on Shopify

They have excellent customer support. Once you install the app, an executive from the team will connect to you for hassle-free assistance. They also do custom voice integration, so that's something it is worth for

GLAMIFY CORNER

Apr 19, 2024  on Shopify

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