Extremely hard to install. Reached out via email 5 times for the last 3 days. Team is not helpful at all.

Same as others, app stopped working and my days worth of COD order cancelled and no reponse from the support email. SAD, was a happy customer for over a year.

Terrible support, app has not been working for 10 days and no response yet. EDIT: Got in touch with a support person on the 10th day, but 3 days later and still no movement because they don't understand how shopify or collaborator access works. Downgraded from 2 stars to 1 star.

Their customer support is worse than pathetic. I've been waiting for a response for 4 days, despite multiple follow-ups. Absolutely disappointing service!

I had high hopes for Codfirm based on my initial experience, but unfortunately, my recent interactions have been disappointing. The app, while initially promising, has not kept pace with the evolving challenges faced by Indian Shopify sellers, particularly concerning RTO and COD issues. Despite reaching out with specific requests, the response has been slow and unhelpful. It feels like there’s a lack of commitment to customer needs, and I’m left questioning the value of our partnership moving forward.

The incorporation of CODFIRM into our system has seamlessly streamlined our COD transaction management, significantly enhancing our order confirmation process and ensuring more reliable order fulfillment. Throughout our engagement, the exceptional support provided by the CODFIRM team has been a standout feature. Their swift responsiveness and adept assistance have been instrumental in promptly addressing any inquiries or concerns. Their dedication to providing a frictionless user experience has greatly solidified our confidence in the platform. In conclusion, we are extremely satisfied and enthusiastically endorse CODFIRM!

CODFirm is a great app. Customer service is great! They attend to you personally and help you get the app up and running on your Shopify store. It is an easy to install and easy to use app. It works seamlessly and has a very simple interface for us to work with. It does the OTP verification for all COD customers and flags those high-risk customers. Work from our end has greatly reduced as we have to call and confirm a very few customers who would not have done the OTP verification or those high-risk customers as alerted by CODFIRM app. All in all, it is a great app, and special thanks to Yashi from the team as she supported us before and after installing the app by being in touch with us continuously.

CODfirm assisted me in minimizing RTOs by enabling OTP verification for COD orders. The OTP login feature they provided made it convenient for my customers to log in effortlessly. I strongly recommend other stores to explore this solution, as it can significantly boost conversions. I highly endorse CODfirm's services for all brands.

Very helpful app to overcome the problem of fake orders. By integrating OTP log in and confirmation of phone numbers for COD we are able to avoid fake orders and better optimise our ad spend and shipping costs. The team at CODFIRM was very helpful to streamline the integration. Looking forward to adding more of their features to make customer checkout and payment collection smoother.

With Shopify stores recently experiences an influx of fraudulent COD orders through #MetaAds the CODFIRM COD Verification Suite has been an effective tool to combat this issue. The app works seamlessly first by identifying and tagging non verified COD orders and then by auto cancelling them within a set timeframe. The app does have downtime but the support and technical teams are very supportive with getting the system back online efficiently.