Reviews: CM Commerce: Email Marketing

Customer reviews: CM Commerce: Email Marketing

Reviews (1,157)

Overall rating

4.7

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What Merchants Think

Overall, merchants have expressed mixed reviews about "CM Commerce: Email Marketing". Many find it user-friendly and appreciate its customization features, while others are dissatisfied with customer support and pricing structures.

Key Strengths

Easy to set up and use.
Beginner-friendly and customizable.
Good security features.
Effective in various areas of email marketing.
Helpful service and great experience reported by users.

Common Concerns

Slow and unresponsive customer support.
Unclear and potentially unfair pricing structure.
Bugs in the software remain unsolved.
Issues with data retention and account cancellations.
Potential overcharging and billing issues.

Final Thoughts

"CM Commerce: Email Marketing" is a capable and user-friendly tool offering great customization and security features. However, potential users should be aware of possible customer support difficulties and pricing concerns. The app is well-suited for those looking for straightforward email marketing solutions but may require due diligence regarding its financial terms.

SHOPPING DISCOUTS

Sep 20, 2024 on Shopify

A loja presta bons atendimentos e estou muito satisfeita com os produtods recebidos. super indico.obrigdo!

ENTREPRISE IDEALE

Aug 03, 2024 on Shopify

je suis sur la phase d'essai; ça semble être intéressant; je pourrai bien apprécier les jours à venir

PierrePark

Jul 04, 2024 on Shopify

The customer support team is very slow to respond when problems arise. I've been stuck multiple times, and the lack of support is frustrating. There are also bugs in the software that customer support doesn't seem to know how to solve and they just don't respond to my support requests. Don't expect quick response times if you decide to use CM Commerce.

Maas Polish Australia

Sep 04, 2023 on Shopify

The app features are OK but the pricing structure is weird and is based on how many customers your store has had over its lifetime, not how many orders you are currently processing per month. Was very poor value for our store. We also had a very bad experience of being overcharged as once they have your details they can change how much they charge you. I had to issue chargebacks to claw some of this money back as customer service was unresponsive To top it off, when I cancelled my account they deleted all my review photos which took me 5 years to generate - seriously, WTF?