Cloze: AI Chatbot Assistant

Develop by Optify

Free plan available

"Cloze: AI Chatbot for Ecommerce with Customization & Order Tracking."

Product recommendations

Order tracking

Visual customization

Ai chatbot integration

Human handoff

Knowledge base sync

About Cloze: AI Chatbot Assistant

Launched Apr 24, 2026

Built by Optify

Email :

[email protected]

Address

16 Rue Cuvier, Lyon, 69006, FR

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Description

Turn browsers into buyers with an AI assistant that knows your store and never sleeps.

Cloze embeds a powerful AI chatbot on your store, powered by Google Gemini 2.5 Pro. It answers questions using your real product catalog, recommends items with rich cards and carousels, and tracks orders with automatic carrier detection for UPS, FedEx, USPS, DHL and more. Customize everything—colors, position, avatar, tone, language, and AI personality. Set business hours, collect emails when offline, and take over conversations when needed. Your knowledge base, policies, and inventory sync auto

Smart product recommendations with rich cards, carousels & live inventory
Full visual customization: 30+ color settings, icons, fonts, position & CSS
Order tracking with automatic carrier detection for 12+ shipping providers
Human handoff: take over any conversation from AI and release back instantly
Knowledge base auto-synced from your Shopify products, collections & policies

Pros

Integrates a powerful AI chatbot using Google Gemini 2.5 Pro for enhanced interactions.
Uses real product catalog for accurate question responses and product recommendations.
Offers order tracking with automatic carrier detection for major services like UPS, FedEx, USPS, and DHL.
Allows extensive customization options, including colors, position, avatar, tone, language, and AI personality.
Supports smart product recommendations through rich cards and carousels with live inventory updates.
Provides visual customization with over 30 color settings, icons, fonts, position, and CSS.
Features human handoff capability for seamless transition between AI and human customer service.
Auto-syncs knowledge base from Shopify products, collections, and policies.
Can collect emails when the store is offline and allows for customizing business hours.

Cons

Potentially complex initial setup due to extensive customization options.
Relies heavily on integration with existing Shopify infrastructure, which may limit use for non-Shopify users.
May require ongoing management to sync inventory and update knowledge based on Shopify changes.
Automatic carrier detection may not cover less common shipping providers.