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Customer reviews: CA: Google Ads Performance Max

Develop by Shopify

Reviews (3,127)

Overall rating
4.5

What Merchants Think

Merchant feedback on "CA: Google Ads Performance Max" is mixed, with some users expressing satisfaction with the app's ease of use and potential for sales growth, while others report serious issues with support, service quality, and unexpected charges. Many reviewers note that they were required to submit a review as part of their setup process, potentially skewing feedback.

Key Strengths

  • Easy to set up and use with just a few clicks
  • Potential to increase store sales
  • Positive interactions with support staff in some instances

Common Concerns

  • Serious issues with customer support and responsiveness
  • Unexpected charges after trial period ends
  • Requirement to leave a review during the setup process
  • Limited added value beyond basic Google Ads functionality
  • Difficulty in accessing and understanding meaningful statistics

Final Thoughts

Overall, "CA: Google Ads Performance Max" shows promise for improving sales through integration with Google Ads, but merchants have raised significant concerns about support quality and financial transparency. Potential users should carefully consider these factors before proceeding with installation and trial use.

Soul India

Aug 08, 2024  on Shopify

I took 14 Free day trial to understand how it actually works. I uninstalled it on 15th day and subsequently $900 ( INR 76 K ) was levied. I kept writing mails to cancel the invoice but the support team never responded. Shopify customer care told me they have no responsibility for Apps, I have to deal with this directly and account will remain suspended till i pay full amount. So after writing them multiple times with no response ( You cant reach them by call) i was forced to pay for this absolute scam to save my Business. They very next day they respond to my cancellation mail (which they never replied earlier)- Your ticket is closed. After payment I reinstalled it and whenever I ask for any support no one actually responds. Till date I dont know what they do. They mentioned I have a dedicated account manager and I have to book his calendar. But the calendar is not free for 15 days. Also most of the reviews will tell you that they were made to give review stating that is mandatory to give review to get service. I would advice to stay away from this App. I have installed everything on my own but actually they dont do anything. You will only get a report which has no value add. Google Analysis gives it free. I have been using GoogleAds directly for years and thought this will value add and do some thing. But its just a scam. They do not have any service. Dont do the mistake I did. Dont even try 14 days trial. You CANT cancel and you will be auto charged WHICH IF YOU DONT PAY , YOUR ACCOUNT WILL BE SUSPENDED. BEWARE.

Catholically

Apr 24, 2024  on Shopify

JUNK app. Doesn't work. I had it for 2 years and wasted money. It used to be free, it was "upgraded"" to 29usd per month to do nothing. I didn't even know I was paying. Ripped me off. Today I've tried to use it and nothing worked. Unable to see any meaningful statistics. Stiill connected to UA3, dead analitycs. Never opened it, never knew I was paying. Stay away from them. They do nothing more than Google or Bing. Actually they do less. I've reinstalled to leave a review.

shoppingfind-all

Mar 29, 2024  on Shopify

Dukes on Fifth

Mar 27, 2024  on Shopify

Can't work without review

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