Reviews: Cin7 Omni

Customer reviews: Cin7 Omni

Reviews (28)

Overall rating

1.8

5

1
4

1
3
2

2
1

6

What Merchants Think

The overall sentiment towards Cin7 Omni is predominantly negative, with many merchants expressing frustration and dissatisfaction. Customers frequently report technical difficulties, insufficient customer support, and issues with functionality that do not meet the advertised claims. Despite Cin7's intended benefits for inventory management, many users find the platform unreliable and lacking in essential features for seamless operations.

Key Strengths

Well-integrated systems for inventory management.
Potential for effectively managing small business inventory.

Common Concerns

Poor customer service and slow response times.
Unreliable updates and technical issues, leading to business disruptions.
Incomplete features, such as lack of Shopify order tag import.
Complicated onboarding process.
Lack of responsibility and accountability from Cin7.
Data handling issues without merchant consent or notification.

Final Thoughts

Overall, Cin7 Omni receives a largely critical reception from its users. While it offers integrated systems for inventory management, the pervasive technical issues, poor customer service, and missing functionalities make it a challenging choice for many merchants. Potential users are advised to thoroughly research and verify the platform's capabilities before committing to its services.

VENROY

Apr 17, 2024 on Shopify

Cin7 x Shopify Order routing is lacking in logic. Sales Orders from Shopify -> Cin7 cannot map on Shopify Inventory location, only Sales Channel. For example: if you have an order from your Shopify POS, eg a retail store, but the order is to be dispatched by your warehouse. Sales Channel: retail store Inventory Location: warehouse The order can only map based on Sales Channel to Cin7. So in this scenario, when your order comes into Cin7, it maps to the retail store, instead of the warehouse. So your inventory will be out of sync. Cin7 needs to develop more options/logic into their integration for order routing to allow their users to take full advantage of the Shopify omni capabilities. Ie - just be able to sell product from multiple inventory locations. Considering at least 70% of Cin7 users are on Shopify, it is a striking incapability of the integration.

Total Saddle Fit

Aug 10, 2023 on Shopify

Theoretically a good service, except it breaks frequently. Randomly it won't push inventory to Shopify or Amazon. Most frustrating of all is the "customer service"... it takes 36 or more hours to hear back... if they reply to a ticket. A couple years ago they had live chat, but took that away. The last problem is the onboarding process. It is about a 3 hour process, but they drag it into a 4 week ordeal (one call per week), so that you're so time invested in the process that backing out is too much hassle. And they charge you the $500+ monthly fee for that month too.