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Customer reviews: Chaty Chat Buttons & WhatsApp

Develop by Shopify

Chaty is a popular Shopify app designed to enhance customer engagement through customizable chat widgets. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (208)

Overall rating
5

What Merchants Think

Overall, merchants have a highly positive impression of "Chaty: WhatsApp & Chat buttons". They appreciate the seamless integration with their Shopify stores, the ease of use, and the excellent customer support. Many express satisfaction with the app's ability to facilitate communication with customers effortlessly.

Key Strengths

  • Easy installation and setup process.
  • Excellent and responsive customer support.
  • Customizable widget with brand colors even in the free version.
  • Seamless integration with popular messaging apps like WhatsApp and LINE.
  • Real-time reporting and analytics capabilities.

Common Concerns

  • While generally fast, support response time is sometimes not immediate.
  • Some users find it a bit pricey, although they consider it worth the cost.

Final Thoughts

"Chaty: WhatsApp & Chat buttons" is well-received for its functionality, customer service, and the value it brings to e-commerce sites. It enhances communication seamlessly with customers and aids in increasing conversions and customer satisfaction. The app is highly recommended for merchants who want to elevate their customer support experience with minimal effort.

Boond

Aug 30, 2025  on Shopify

MaggieFrame

Aug 27, 2025  on Shopify

I use the Chaty widget for WhatsApp on my online store.The effect is very good. It makes communication with customers more convenient and easier to close orders.

はなしろオンラインショップ

Aug 22, 2025  on Shopify

Absent Findings

Aug 17, 2025  on Shopify

Nutri Prep

Aug 10, 2025  on Shopify

DiabeShop | Τα Πάντα για τον Διαβήτη και την Κοιλιοκάκη!

Aug 10, 2025  on Shopify

STARGLASS

Jul 31, 2025  on Shopify

A lot of APPs and free is nice

بودكاست الملتقى

Jul 30, 2025  on Shopify

All I want to say is a heartfelt thank you for your outstanding support, quick responses, and everything you do for your users. I use the Chaty plugin on both my official website and now here on my Shopify store, and I couldn't ask for a better service. You've truly earned my full trust. Many thanks to the entire Chaty team — you're doing an amazing job

MKP Perfumes

Jul 28, 2025  on Shopify

YonKa Hong Kong

Jul 23, 2025  on Shopify

Total Comfort

Jul 14, 2025  on Shopify

Just started using it and it seems to be working great! Customer support is on point and assisted me ASAP. I am using it for Email, Whatsapp, and Instagram DM's on my Shopify Store. I can add attention effects, delay when it shows up so it doesn't clutter the screen, and can even exclude it from certain pages. Only feature I wish we could add is allow the icon to be clicked and dragges around the screen

زَرکار

Jul 02, 2025  on Shopify

ALLUBI

Jun 30, 2025  on Shopify

Artstrap 亞特

Jun 30, 2025  on Shopify

LIKE!!FREE~

James Poultry Supply

Jun 29, 2025  on Shopify

Good Job!

Prisy Makeup

Jun 26, 2025  on Shopify

O app é bem fácil de configurar e usar. Até o momento estou tendo uma boa experiência com a versão gratuita.

Funsea

Jun 03, 2025  on Shopify

Great app with many features very good support!

FabFinds

Jun 02, 2025  on Shopify

"Love how easy and effective this widget is!" We started using Chaty recently and honestly, it’s been a game-changer. Setup took barely a few minutes, and right away, our customers had easy access to reach out via WhatsApp, Messenger, and a few other channels – all from one neat little button on our site. It looks clean, doesn’t slow anything down, and fits right in with our website’s design. I also really appreciate how flexible it is – you can decide where it shows up, when it appears, and what it looks like. Super helpful! Plus, it’s great to actually see how many people are clicking on it and which platforms they prefer – makes it easier for us to focus on what works. If you're looking for a simple way to let people contact you from different apps without overcomplicating things, Chaty is totally worth it.

ProteinasMedellin.com

May 29, 2025  on Shopify

Fantastic experience! I'm using the free version, and everything is working flawlessly.

Xoleris

May 26, 2025  on Shopify

Most advanced and beautiful WhatsApp/Tiktok/messanger/etc, instant customer support reply, definitely recommend

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