Chaty App Review: Features, Pros & Cons for Shopify

Customer reviews: Chaty: WhatsApp & Chat buttons

Chaty is a popular Shopify app designed to enhance customer engagement through customizable chat widgets. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (190)

Overall rating

5

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3

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What Merchants Think

Overall, merchants have a highly positive impression of "Chaty: WhatsApp & Chat buttons". They appreciate the seamless integration with their Shopify stores, the ease of use, and the excellent customer support. Many express satisfaction with the app's ability to facilitate communication with customers effortlessly.

Key Strengths

Easy installation and setup process.
Excellent and responsive customer support.
Customizable widget with brand colors even in the free version.
Seamless integration with popular messaging apps like WhatsApp and LINE.
Real-time reporting and analytics capabilities.

Common Concerns

While generally fast, support response time is sometimes not immediate.
Some users find it a bit pricey, although they consider it worth the cost.

Final Thoughts

"Chaty: WhatsApp & Chat buttons" is well-received for its functionality, customer service, and the value it brings to e-commerce sites. It enhances communication seamlessly with customers and aids in increasing conversions and customer satisfaction. The app is highly recommended for merchants who want to elevate their customer support experience with minimal effort.

MICROGLOW

Oct 02, 2025 on Shopify

as a newbie to shopify and e-commerce this app was the perfect app for me. easy to use

JP22Designs

Sep 26, 2025 on Shopify

Snel en simpel. Top!

Framorist

Sep 24, 2025 on Shopify

good

BELLATINS

Sep 24, 2025 on Shopify

JoyArti

Sep 23, 2025 on Shopify

The style is quite good, the feedback and problem-solving are also very fast, and the experience is good. It mainly supports code injection, which solves a big problem for me. Other chat apps on Shopify do not have this feature.

Skin-One

Sep 22, 2025 on Shopify

PradoCenter

Sep 19, 2025 on Shopify

excelente, le falta que este en español

wellness2U.org

Sep 17, 2025 on Shopify

works good

Pebble Stones

Sep 09, 2025 on Shopify

great

Maroon and Wine

Aug 30, 2025 on Shopify

Boond

Aug 30, 2025 on Shopify

MaggieFrame

Aug 27, 2025 on Shopify

I use the Chaty widget for WhatsApp on my online store.The effect is very good. It makes communication with customers more convenient and easier to close orders.

はなしろオンラインショップ

Aug 22, 2025 on Shopify

Absent Findings

Aug 17, 2025 on Shopify

Nutri Prep

Aug 10, 2025 on Shopify

DiabeShop | Τα Πάντα για τον Διαβήτη και την Κοιλιοκάκη!

Aug 10, 2025 on Shopify

STARGLASS

Jul 31, 2025 on Shopify

A lot of APPs and free is nice

بودكاست الملتقى

Jul 30, 2025 on Shopify

All I want to say is a heartfelt thank you for your outstanding support, quick responses, and everything you do for your users. I use the Chaty plugin on both my official website and now here on my Shopify store, and I couldn't ask for a better service. You've truly earned my full trust. Many thanks to the entire Chaty team — you're doing an amazing job

MKP Perfumes

Jul 28, 2025 on Shopify

YonKa Hong Kong

Jul 23, 2025 on Shopify