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Customer reviews: Chaty: WhatsApp & Chat buttons

Develop by Premio

Chaty is a popular Shopify app designed to enhance customer engagement through customizable chat widgets. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (342)

Overall rating
4.9

What Merchants Think

Overall, merchants have a highly positive impression of "Chaty: WhatsApp & Chat buttons". They appreciate the seamless integration with their Shopify stores, the ease of use, and the excellent customer support. Many express satisfaction with the app's ability to facilitate communication with customers effortlessly.

Key Strengths

  • Easy installation and setup process.
  • Excellent and responsive customer support.
  • Customizable widget with brand colors even in the free version.
  • Seamless integration with popular messaging apps like WhatsApp and LINE.
  • Real-time reporting and analytics capabilities.

Common Concerns

  • While generally fast, support response time is sometimes not immediate.
  • Some users find it a bit pricey, although they consider it worth the cost.

Final Thoughts

"Chaty: WhatsApp & Chat buttons" is well-received for its functionality, customer service, and the value it brings to e-commerce sites. It enhances communication seamlessly with customers and aids in increasing conversions and customer satisfaction. The app is highly recommended for merchants who want to elevate their customer support experience with minimal effort.

Artemis Oasis

Apr 03, 2025  on Shopify

Great app and wonderful customer service. I use the Whatsapp widget for my website and it works smooth. No hiccups so far.

CORBUCCI WINE BOUTIQUE

Mar 28, 2025  on Shopify

Anastasiya O'va

Mar 28, 2025  on Shopify

heel makkelijk en overzichtelijk, klanten vinden het een meerwaarde

WellnessYou

Mar 27, 2025  on Shopify

Chaty has been an incredible addition to my Health and Wellness store! It allows me to connect with customers instantly through multiple messaging platforms, making communication seamless and boosting conversions. The setup was super easy, and I love how customizable it is to match my store’s branding.

Tacalero

Mar 27, 2025  on Shopify

Excelente aplicación y muy versátil. Desde el plan free es muy completa, te permite mostrar los widgets de whatsapp, teléfono etc. de una manera linda y optimizada.

ÑoñolandCR

Mar 10, 2025  on Shopify

I have been using Chaty for my WhatsApp channel and it has been a really great tool. Easy to use, powerfull, fully customize and their customer service is fantastic. I strongly recommend it.

Pixelou

Feb 18, 2025  on Shopify

Amazing app, widget looks so clean with smooth stylish animations, with a lot of customization options even in the free tier! Top notch support from Marvin who helped me customizing the widget further with CSS!

Homa Bazaar

Jan 23, 2025  on Shopify

excellent

My Store

Jan 08, 2025  on Shopify

PH Essence by Pech

Jan 07, 2025  on Shopify

Excellent!

manZArt

Dec 22, 2024  on Shopify

great app and service - connect with marvin on instagram - they always happy to help

Loya Jewels

Dec 18, 2024  on Shopify

TREASURE EXPORTS

Dec 17, 2024  on Shopify

It's a Great app and good support by Ms. karina she help me and now we are happy to use chaty whats app app for our shopify.

Shivombliss

Dec 17, 2024  on Shopify

Highly recommend it for any Shopify store looking to offer quick and personalized support!

kaitharikada.com

Dec 13, 2024  on Shopify

Installation was perfectly and smoothly done. Im looking forward to the functionality. I'll put a separate review on it later as i have used it

Ultimate Pro Crab Pots

Dec 12, 2024  on Shopify

great apps

Simonkey Creativos

Nov 29, 2024  on Shopify

Facil y divertido

IVSHOP-boutique

Nov 18, 2024  on Shopify

Ras

myskin

Nov 14, 2024  on Shopify

I use the Chaty widget for WhatsApp on my online store and it works great. Customers contact me all the time through this very accessible chanel. Also, Chaty allows personalizing the WhatsApp widget design with your brand colors in the free version of the app. Really happy with it, I recommend it if you want your customers to contact you easily.

鼎香坊

Nov 02, 2024  on Shopify

easy to install

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