Chaty App Review: Features, Pros & Cons for Shopify

Name: Chaty Chat Buttons &amp; WhatsApp
Brand: Shopify
SKU: shopify-chaty-app-by-shopify
Rating: 5 (208 reviews)

Customer reviews: Chaty Chat Buttons & WhatsApp

Develop by Shopify

Chaty is a popular Shopify app designed to enhance customer engagement through customizable chat widgets. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right fit for their store.

Reviews (208)

Overall rating

5

111
4

4
3

1
2
1

What Merchants Think

Overall, merchants have a highly positive impression of "Chaty: WhatsApp & Chat buttons". They appreciate the seamless integration with their Shopify stores, the ease of use, and the excellent customer support. Many express satisfaction with the app's ability to facilitate communication with customers effortlessly.

Key Strengths

Easy installation and setup process.
Excellent and responsive customer support.
Customizable widget with brand colors even in the free version.
Seamless integration with popular messaging apps like WhatsApp and LINE.
Real-time reporting and analytics capabilities.

Common Concerns

While generally fast, support response time is sometimes not immediate.
Some users find it a bit pricey, although they consider it worth the cost.

Final Thoughts

"Chaty: WhatsApp & Chat buttons" is well-received for its functionality, customer service, and the value it brings to e-commerce sites. It enhances communication seamlessly with customers and aids in increasing conversions and customer satisfaction. The app is highly recommended for merchants who want to elevate their customer support experience with minimal effort.

Personica

Dec 06, 2025 on Shopify

PM

Nov 29, 2025 on Shopify

Car Play Boss

Nov 29, 2025 on Shopify

dlcommerceshop.com

Nov 24, 2025 on Shopify

excellent

Calenbi Joyería

Nov 18, 2025 on Shopify

esta excelente la app pero dejo de funcionar y se desinstalo solita.

Loopi

Nov 16, 2025 on Shopify

I had a problem with the app regarding a specific thing, support got back to me and explained how to fix the issue. Quality service, recommend

Canada Masonry Heater Kits

Nov 12, 2025 on Shopify

Chaty is a truly great app. Helps you to react instantly to visitors to your on-line store. Thus, it helps to convert visitors to clients. It is equally useful for both: one-man-store and large on-line store with extended customer support team. I recommend Chaty for anyone who want to amplify the efficiency of their on-line store.

Hazari Impex

Nov 11, 2025 on Shopify

RIVREST

Nov 07, 2025 on Shopify

Nana's Secrets

Oct 25, 2025 on Shopify

Super bien meilleure que ma dernière application

MICROGLOW

Oct 02, 2025 on Shopify

as a newbie to shopify and e-commerce this app was the perfect app for me. easy to use

JP22Designs

Sep 26, 2025 on Shopify

Snel en simpel. Top!

Framorist

Sep 24, 2025 on Shopify

good

BELLATINS

Sep 24, 2025 on Shopify

JoyArti

Sep 23, 2025 on Shopify

The style is quite good, the feedback and problem-solving are also very fast, and the experience is good. It mainly supports code injection, which solves a big problem for me. Other chat apps on Shopify do not have this feature.

Skin-One

Sep 22, 2025 on Shopify

PradoCenter

Sep 19, 2025 on Shopify

excelente, le falta que este en español

wellness2U.org

Sep 17, 2025 on Shopify

works good

Pebble Stones

Sep 09, 2025 on Shopify

great

Maroon and Wine

Aug 30, 2025 on Shopify