9.9
Chatty: Live chat Helpdesk FAQ logo

Chatty: Live chat Helpdesk FAQ

Develop by Chatty

$14.99-$49.99

/ Month
  • Built for Shopify
  • Verified
  • Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

    Order tracking
    Whatsapp integration
    24/7 automation
    Faq management
    Faq popups
    Personalized contact
    Query resolution
    Livechat support
    2,186 Reviews
    9.9

    About Chatty: Live chat Helpdesk FAQ

    Launched Jun 09, 2022

    Categories

    Built by Chatty

    Email :

    [email protected]

    Address

    1 Sophia rd, Peace Centre, Peace Centre, 228149, SG

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    Description

    Smart live chat with AI chatbot, Messenger, FAQs, and help center for effortless customer support

    Chatty is all you need to convert all customers into sales. With live chat powered by smart chatbot (ChatGPT v4), you'll answer questions instantly and build stronger customer relationship. Build FAQs hub for quick customer support, enable order tracking at ease and allow customers chat with us directly. Customize your chat widget to match your brand and offer contact methods: WhatsApp, Facebook Messenger, Email, Inbox and more. Plus, manage all conversation on the go with the Chatty mobile app.

    Chatty is all you need to convert all customers into sales. With live chat powered by smart chatbot (ChatGPT v4), you'll answer questions instantly and build stronger customer relationship. Build FAQs hub for quick customer support, enable order tracking at ease and allow customers chat with us directly. Customize your chat widget to match your brand and offer contact methods: WhatsApp, Facebook Messenger, Email, Inbox and more. Plus, manage all conversation on the go with the Chatty mobile app. more
    • Live chat: Provide instant support to engage with customers by AI assistant
    • FAQs hub: Create a FAQs hub to empower customers to find answers on their own
    • Beautiful chat widget: Customize chat widget to match your brand
    • Order tracking: Let customers check order status on the go easily in help center
    • Mobile app: Keep track with all inbox from your devices anywhere, anytime

    Pros

    • Excellent user experience and intuitive interface
    • Responsive and helpful customer support available 24/7
    • Easy to install and navigate
    • Improves user experience, boosts conversion rates, and minimizes cart abandonment
    • Personalized Contact Us options via WhatsApp build trust and cut support time
    • Instant order tracking, quick query resolution, and tailored assistance
    • Customizable options and seamless integration with any website or platform
    • Stunning themes for FAQs popup and Help Center
    • Allows businesses to create numerous queries and FAQ categories
    • Multiple Contact Us methods including LiveChat support, Phone call, and Messenger

    Cons

    • Currently supports only one language
    • No option to upload custom profile photos for chat avatars, only uses Shopify store logo

    Top Helpful Reviews

    View all reviews

    Maison de la soie

    Dec 15, 2024  on Shopify

    Hana and all the team have been very helpfull to help me integrate Chatty. Thank you Chatty for this incredible app and support at such a great price :)

    Del Veranda

    Dec 14, 2024  on Shopify

    Support was great and helped me resolve my technical issues with lots of patience, thanks Jade for your thorough analysis and problem solving!

    AC

    Dec 09, 2024  on Shopify

    I have never seen a better customer messaging chat in almost 3 years of shopify. I take this opportunity to thank Damian, super professional. 5 stars well deserved

    My Store

    Dec 08, 2024  on Shopify

    Application intuitive avec un excellent support client J'utilise Chatty pour le chat en direct et le helpdesk sur ma boutique Shopify. L'interface est intuitive, ce qui facilite la gestion des interactions avec les clients. Le support client est réactif et m'a aidé à résoudre rapidement les problèmes que j'ai rencontrés. Depuis l'installation de Chatty, j'ai constaté une amélioration notable de l'engagement client. Je recommande cette application aux commerçants Shopify cherchant à améliorer leur service client.

    R:Sport

    Dec 08, 2024  on Shopify

    Very convenient application, excellent support, I asked them for something, they did it very quickly and the response was very fast, I highly recommend the application A huge thank you to "Damien" from customer service and "Doris" (the technician)

    Jovira

    Dec 06, 2024  on Shopify

    Nice app for frequently asked questions on my website. Good customer service. I was helped well by Alicia. I am very satisfied!

    ReadySetGreen Fit

    Dec 06, 2024  on Shopify

    For the free version of the app, I have to admit that it's great so far in the building and testing phase. I have to still put it to practice in the real world, but so far it's been offering everything that you can ask for from a chatbot. Also, easy to use. Thank you to Audrey and Maison for their quick response in addressing some issues I had with web browser notifications and the initial task list.

    Flora D'Amour

    Dec 06, 2024  on Shopify

    I am very happy with this app, it does what it is supposed to do and Alyssa from support was super nice and helped me quickly. i highly recommend.

    Lune & Eve

    Dec 06, 2024  on Shopify

    Amazing support from Sonny at Chatty! He really listened to what I needed and personalized my FAQ page perfectly. Super patient, knowledgeable, and easy to work with. Thanks to him, everything looks and works great. Highly recommend!

    All Pro Truck Parts

    Dec 05, 2024  on Shopify

    The Chatty App does not have the most features out of all of the live chat apps, but it does have everything required in a live chat application. What it does do exceptionally well is work like it is should. It works without slowing your website down, and without causing any issues. If you do have any issues with it. Their live chat support is great and it seems like they are always available when I need them, which is rare with me being in the U.S.

    Bowiekids

    Dec 05, 2024  on Shopify

    Abby and William, the tech guy! Thx for the quick response and help! even with a free plan you guys helped me out!

    LOL Streaming

    Dec 04, 2024  on Shopify

    Chatty is a must-have for any store! The app is incredibly user-friendly and packed with features that make managing customer inquiries a breeze. The support team is top-notch—super helpful and lightning-fast in resolving any issues. A special shoutout to Sonny, who went above and beyond to assist me. Highly recommend this app!

    Madestickers

    Dec 04, 2024  on Shopify

    Using just for one day, but it feels really good. nice design, easy to use with clients, can automatically see if client have added some items to cart and also recent order numbers and so on. Had some questions to support team and I got great support from Damian, nice work, keep going :).

    PokiType

    Dec 03, 2024  on Shopify

    “Exceptional Support and Guidance!” I had the pleasure of working with Audrey, who went above and beyond to assist me with setting up my live chat box. She patiently walked me through the process, ensuring everything was tailored to my needs so I can effectively connect with my customers. On top of that, she provided me access to beautifully designed icons that I could use for my FAQ categories, which really enhanced the look and feel of my website. Audrey’s expertise, professionalism, and friendly demeanor made the entire experience seamless and enjoyable. I highly recommend their support team for anyone looking to optimize their customer service tools!

    InHouse Print & Design

    Dec 02, 2024  on Shopify

    Great little app, their tech live support is very responsive, polite and very help full. Would defiantly recommend.

    Show more reviews

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