Chat360 WhatsApp Commerce

Develop by Shopify

Free plan available

Streamline orders, support, and marketing with WhatsApp

Order tracking

Sales boost

Discount campaigns

Broadcast messages

Single-click notifications

Whatsapp commerce

Automated greetings

Customer offers

Customer data access

About Chat360 WhatsApp Commerce

Launched Feb 05, 2023

Built by Shopify

Address

San Francisco, CA, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

It enables personalized single-click notifications, order tracking, and WhatsApp commerce.

With Chat360 WhatsApp Commerce Shopify-WhatsApp Integration, you get instant access to your customer data and all the automation available on WhatsApp. Share automated welcome greetings, run discount campaigns, give offers to your repetitive customers and eventually see your revenue increase. You can also improve your customer retention rates and boost your sales.

Sell: Take orders/track orders.
Support: 24 X 7 customer service.
Marketing: Send WhatsApp broadcast messages.
Notifications: Send order and shipping notifications on WhatsApp.
WhatsApp Commerce: Enable sales on WhatsApp live chat.

Pros

Instant access to customer data and automation on WhatsApp
Automated welcome greetings improve customer engagement
Ability to run discount campaigns and offers to repetitive customers boosts sales
Enhanced customer retention rates
24/7 customer service support
Enables sales through WhatsApp live chat
Sends order and shipping notifications on WhatsApp, keeping customers informed
Allows sending broadcast marketing messages on WhatsApp

Cons

Potential user dependency on WhatsApp for all customer interactions
Integration complexity with existing Shopify setup if not user-friendly
Privacy concerns over sharing customer data on WhatsApp
Possible additional costs involved with using WhatsApp Business API
Reliance on adequate WhatsApp message delivery for successful marketing and notifications