Chat ON Desk

Develop by Shopify

Free plan available

OTP Login, checkout OTP, Abandoned cart, order notifications

Order notifications

Abandoned cart

Otp login

Checkout otp

Bulk whatsapp

About Chat ON Desk

Launched Jun 16, 2024

Built by Shopify

Address

2369, 2369, Nairobi, 00100, KE

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

OTP Login + WhatsApp Cart Recovery & Order Alerts

Chat ON Desk adds OTP-based login and checkout verification to reduce fraud and COD return-to-origin losses. It supports COD order confirmation via WhatsApp, with responses synced to Shopify admin, and also helps convert COD to prepaid. The app automates cart recovery for abandoned carts, sends real-time order, shipping, and refund alerts, displays a Click-to-WhatsApp icon for direct chats, and enables automated customer engagement flows.

Login & checkout OTP Authentication — minimize fraud, boost trust, reduce RTO.
WhatsApp Cart Recovery — bring back abandoners with pre-built flows.
Whatsapp Order Status Alerts — instant updates for order, shipment, refund.
3-Minute Setup & Zero Coding — launch instantly without technical hassle.
Automated Customer Engagement — greet, upsell, and retain directly on whatsapp.

Pros

Supports OTP login for enhanced security
Notifies customers globally about key account and order events (account creation, order status changes, etc)
Ability to send bulk WhatsApp messages to customers
Includes features for managing abandoned carts via OTP
Order notifications help keep customers informed about their transactions

Cons

Limited information provided on the app's specific features and user interface design
Some users might find the constant notifications overwhelming or intrusive
Does not specify the pricing model for bulk WhatsApp messages
There might be privacy concerns with storing and handling customer data for notifications and messaging
No user reviews are available to gauge user satisfaction and app performance

Top Helpful Reviews

Buyoom

Sep 19, 2025 on Shopify

I have search many whatsapp api servoce provider and finally i stick which chatondesk and its best things is live customer service and solution which you want and also free of cost customes setting and feature they are provides. i am happy with chatOnDesk services

SkinLelo

Sep 09, 2025 on Shopify

We’ve been using Chat on Desk for many years now, and it has been an absolute game-changer for our store. The app is packed with useful features like SMS notifications, abandoned checkout recovery, and many more tools that help us connect better with our customers and boost sales. What we love most is the amazing customer support – always quick, helpful, and professional whenever we need assistance. On top of that, the pricing is very affordable compared to other apps offering similar features. Highly recommended for anyone looking for a reliable and cost-effective SMS and marketing solution on Shopify!

Royal Bee Brothers

Aug 30, 2025 on Shopify

Chat on Desk is an excellent productivity tool—fast, intuitive, and reliable. It offers smart features, seamless collaboration, and outstanding support from the team. A perfect solution for efficient communication.

Jaiman Toys

Jun 14, 2025 on Shopify

We have started using whatsapp order information bot and it's working fine, customer support is awesome , never saw like that , the guy i am connected with responds instantly , helped in setting up the whole thing. I'll try complete bot and with AI after a few days.