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Customer reviews: ChargePay Dispute Chargebacks

Develop by ChargePay

Reviews (37)

Overall rating
4.9

What Merchants Think

Merchants generally view "ChargePay Dispute Chargebacks" as a valuable tool for managing chargebacks efficiently. They praise its ease of use, the effectiveness of its support team, and the significant impact it has on reducing chargeback issues. However, there are notable concerns raised, particularly around customer service transparency and control over the dispute process.

Key Strengths

  • Effective chargeback management and resolution.
  • Support team receives high praise for responsiveness and expertise.
  • The SMS feature is highly regarded for improving marketing efforts.
  • Quick setup and user-friendly interface.
  • Essential tool for dropshippers dealing with chargebacks.

Common Concerns

  • Lack of control over which disputes are automated.
  • Claims of actions not taken as represented on the dashboard.
  • Support issues, especially around transparency and effectiveness.
  • Concerns about the legitimacy of some reviews and solicitation for fake feedback.

Final Thoughts

Overall, "ChargePay Dispute Chargebacks" seems to provide a beneficial service for merchants struggling with chargebacks. While it offers strong features and support, potential users should be mindful of the noted drawbacks, particularly in terms of support transparency and dispute management control. The app holds promise but may require careful tracking and periodic reassessment to ensure it delivers as expected.

alisnabb.se

Nov 14, 2024  on Shopify

Bra applikation, jag kunde få hjälp från supportteamet om mitt Klarna-problem och återbetalning, mycket nöjd med appen, jag rekommenderar den

Japan Scissors

Oct 29, 2024  on Shopify

Running two online stores, I thought I'd found a solution when I discovered ChargePay. After testing it on both stores, I have some feedback and insight Automated chargeback, a dashboard to monitor disputes, PDFs generated to combat chargebacks, etc.. But several issues emerged that need addressing. Here's what happened: On one store, we had a standard credit card chargeback. On the other, a customer made a PayPal enquiry about an address issue which we resolved over the phone ourselves. ChargePay didn't submit anything to PayPal, yet still charged their fee. When I questioned this, their dashboard showed they'd handled everything (they hadn't) and support was frustratingly unhelpful. Main Issues: - Zero control over which disputes they handle - Support feels automated and takes ages to address problems and ends up ignoring the concerns - Dashboard claims they're doing work they haven't actually done - You're charged even when they don't submit anything Hopefully helpful feedback on improvements: - Let merchants choose which disputes to automate - Faster, more helpful support that actually solves issues - Be transparent about what actions they've actually taken - Give merchants more control over the process As a new app since 2023, there's room for improvment. While automated chargebacks sounds great, this isn't quite ready yet. I'd wait until they sort these issues out. If you do install it, carefully track what they actually submit versus what they claim credit for.

StellarSparkless

Sep 04, 2024  on Shopify

Chargepay has provided me with the tools and support to win v chargebacks. I'm no longer losing money.

TheDigittalDenn

Aug 30, 2024  on Shopify

Zubair solicited me to provide fake reviews for this app and also for Supercharged and SmartReply. Even though I fulfilled the review requests for all three, he failed to pay me as promised. This app is a scam and should not be recommended.

StellarSparkless

Aug 29, 2024  on Shopify

Zubair contacted me to give fake reviews on this app and two other which are Supercharged and SmartReply. Whenever I give reviews on all 3 apps, he didn't pay me. This app is a scam, Not recommended

GlammHaven

Aug 29, 2024  on Shopify

Zubair reached out to me to leave fake reviews on this app, as well as on Supercharged and SmartReply. After submitting reviews for all three apps, he didn't compensate me as promised. This app is a scam and not recommended.

LuxxeWearr

Aug 29, 2024  on Shopify

Zubair solicited me to provide fake reviews for this app and also for Supercharged and SmartReply. Even though I fulfilled the review requests for all three, he failed to pay me as promised. This app is a scam and should not be recommended.

ComforttCornerr

Aug 29, 2024  on Shopify

Zubair reached out to me to post fake reviews for this app, along with Supercharged and SmartReply. After I submitted reviews for all three, he didn't follow through with the payment. This app is a scam, and I can't recommend it.

shutterDownn

Aug 26, 2024  on Shopify

The SMS feature is a game-changer, and the support team is always quick response. I love this app has taken our marketing to next level. HIGHLY RECOMMENDED APP!

Apex Goods

Aug 24, 2024  on Shopify

Chargebacks were a constant headache until I found chargepay. Their expert team has made all the difference.

Iftikhar Interior

Aug 23, 2024  on Shopify

I’ve seen a huge improvement in managing chargebacks since I started using Chargepay. Their team is incredibly supportive.

GlammHaven

Aug 23, 2024  on Shopify

This app is perfect for our needs. The SMS feature is powerful, and the support team is always there to assist with any issues. Highly recommended!

UrbanGo

Aug 23, 2024  on Shopify

Installed because our customer support team keeps being overloaded. We primarily use the AI dm feature for Instagram, and the AI looks up people's order infors just from a screenshot of a thankyou page it's so useful would recommend.

Pixel Perfect Gear

Aug 23, 2024  on Shopify

I love how this app has taken our marketing to next level. The SMS feature is a game-changer, and the support team is always quick to help.

Shine Shop

Aug 22, 2024  on Shopify

Struggling with chargebacks? Chargepay is the answer. Togla and his team are the best in the business.

TheDigittalDenn

Aug 22, 2024  on Shopify

Chargepay has turned my chargeback nightmares into manageable tasks. I can't thank their team enough.

LuxxeWearr

Aug 21, 2024  on Shopify

If you're tired of losing money to chargebacks, Chargepay is the solution you need. Their team is fantastic at resolving issues.

Prime Cart

Aug 21, 2024  on Shopify

Since using chargepay, my chargeback rate has decreased significantly. The support from Tolga and his team is invaluable.

AsusNs

Aug 20, 2024  on Shopify

Friendly fraud was eating into my profits until I started using Chargepay. Now, Tolga's help, I'm back on track.

ComforttCornerr

Aug 20, 2024  on Shopify

The Chargepay team, especially Togla, has been incredibly helpful. I no longer fear chargebacks, thanks to their expert advice.

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