Reviews: Chargeblast

Customer reviews: Chargeblast

Reviews (11)

Overall rating

4.2

5

10
4
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1

4

What Merchants Think

Merchants have mixed reviews about Chargeblast. While some praise its ability to effectively reduce chargebacks and highlight its simplicity and efficient support, others criticize the app for its unreliable alert system and poor customer service. Overall, the feedback is polarized, with some users finding it indispensable and others viewing it as ineffective and frustrating.

Key Strengths

Effectively reduces chargeback rates.
Simplicity and ease of use.
Responsive and helpful customer support for some users.
Automates refunds and subscription cancellations based on custom rules.
Seamless integration with Shopify for matching chargebacks to transactions.

Common Concerns

Unreliable chargeback alerts, with some users not receiving alerts.
Poor and unresponsive customer support for some users.
Delays in updating and processing information.
Issues with incorrect setup and lack of follow-through from support.

Final Thoughts

Chargeblast appears to be a powerful tool for managing chargebacks when functioning correctly, offering valuable automation and seamless integration. However, inconsistencies in its performance and support services may affect user experience, making it critical for potential users to weigh the pros and cons carefully before adopting it as a solution.

NOX

Dec 09, 2025 on Shopify

Very helpful staff. Miguel helped me with all my problems and it was good experience.

SandSet

Nov 24, 2025 on Shopify

I had an issue that needed urgent attention, and the support team responded immediately. They resolved my concern quickly and efficiently. I truly appreciate the fast and helpful service I couldn’t have asked for better support!

Calmlily

Nov 20, 2025 on Shopify

NuevoCore

Jul 18, 2025 on Shopify

everything I needed. :)

Lenoria

Jul 15, 2025 on Shopify

We love using Chargeblast for chargeback alerts! Great customer service, amazing prices.

Haute

Jul 15, 2025 on Shopify

Because

May 30, 2025 on Shopify

We had been looking for a good tool like Chargeblast for a long time. They promised to bring our chargeback rate close to zero, and they delivered. What they do better than any other platform I've used: a) keep it simple - they alert us of chargebacks and make it easy to resolve them b) match the alerts to transactions in Shopify, with a list of potential matches if there's not a perfect match. this was a HUGE pain for the team when we were going direct with Verifi and Ethoca c) automate refunds and/or subscription cancellations (based on our own rules/criteria) Their team is super responsive, and for the most part the tool just runs in the background and we don't have to think about it - which is the goal. Glad we found them, and highly recommend to any business with significant chargeback volume.

Nipper & Co

Dec 28, 2024 on Shopify

I've tried multiple apps to protect me from chargebacks but this is by far the best one. The team is responsive and very helpful, and the app is super easy to use. Definitely a top app.

Strawberry & Co

Dec 05, 2024 on Shopify

This app saved my business from chargebacks. They completely prevented all my chargebacks and had amazing customer service. The platform is also super easy to use. I definitely recomend.

Noor Hair

Nov 20, 2024 on Shopify

Chargeblast has worked great for us! We're very impressed by the modern system and performance quality. It's kept our dispute to 0 for almost a year now and our processing has improved dramatically because of this