Reviews: CedCommerce Importer

Customer reviews: CedCommerce Importer

Reviews (587)

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What Merchants Think

The "CedCommerce Importer" app receives mixed reviews from merchants. Many users commend its exceptional customer service, particularly highlighting the helpful assistance provided by specific team members. However, other merchants report significant issues with functionality, especially syncing with platforms like eBay, leading to dissatisfaction and frustration. The feedback showcases a polarized experience with the app.

Key Strengths

Exceptional customer service with prompt and helpful responses.
Effective support channels including chat and video conferencing.
Facilitates easy import of products from Amazon to Shopify.

Common Concerns

Issues with syncing and maintaining accurate inventory levels.
Delayed resolutions and lack of effective problem-solving for ongoing issues.
Concerns over transparency and handling of financial matters.
Reports of unaddressed refund requests and customer service difficulties.

Final Thoughts

The "CedCommerce Importer" app shows potential through its strong customer service but struggles with core functionality issues and perceived transparency in financial dealings. While it suits some users' needs effectively, others face significant challenges, highlighting the importance of evaluating its specific features and support responsiveness before integrating it into business operations.

theTITANstore.com

Aug 11, 2024 on Shopify

I have experienced fantastic service from Ankit and various colleagues including Divyanshu !! Sometimes communication with other India developers is sub-standard ... BUT ... the communication stream with CedCommerce is STELLAR. Just hit the CHAT button, and instantly no matter what time of the day or night a customer service rep answers right away. They use email and chat as well as video conferencing to solve issues and I have had outstanding help when needed. Even complex issues get solved quickly. And best of all they are VERY transparent with money issues. It is a pleasure to work with them as we migrate our Amazon Seller Central catalog to Shopify.

Keate's & Weston

Jul 24, 2024 on Shopify

Ankit was very helpful with a complete amateur in myself today.. he baby stepped me through every step of the way as I am useless. I cannot thank him enough without this support I would have been completely stuck

Rytech PNW

Nov 22, 2023 on Shopify

Great app for importing products to shopify

The Outlet

Aug 15, 2019 on Shopify

The best thing about Omni Importer is the support! Seriously. They have an outstanding team of people round the clock ready to help in any way. I'd love to see a few features added, but without a doubt, the customer support available with Omni had enabled us to upload all our Amazon listings to Shopify in the easiest way possible. It's also great for adding additional listings at any time. I am thrilled with Omni!

EKNA Trading

Jul 02, 2019 on Shopify

Great! makes it really easy to important products from Amazon to our own Shop here on Shopify :) Great!