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Customer reviews: CedCommerce Importer

Develop by CedCommerce

Reviews (587)

Overall rating
4.7

What Merchants Think

The "CedCommerce Importer" app receives mixed reviews from merchants. Many users commend its exceptional customer service, particularly highlighting the helpful assistance provided by specific team members. However, other merchants report significant issues with functionality, especially syncing with platforms like eBay, leading to dissatisfaction and frustration. The feedback showcases a polarized experience with the app.

Key Strengths

  • Exceptional customer service with prompt and helpful responses.
  • Effective support channels including chat and video conferencing.
  • Facilitates easy import of products from Amazon to Shopify.

Common Concerns

  • Issues with syncing and maintaining accurate inventory levels.
  • Delayed resolutions and lack of effective problem-solving for ongoing issues.
  • Concerns over transparency and handling of financial matters.
  • Reports of unaddressed refund requests and customer service difficulties.

Final Thoughts

The "CedCommerce Importer" app shows potential through its strong customer service but struggles with core functionality issues and perceived transparency in financial dealings. While it suits some users' needs effectively, others face significant challenges, highlighting the importance of evaluating its specific features and support responsiveness before integrating it into business operations.

theTITANstore.com

Aug 11, 2024  on Shopify

I have experienced fantastic service from Ankit and various colleagues including Divyanshu !! Sometimes communication with other India developers is sub-standard ... BUT ... the communication stream with CedCommerce is STELLAR. Just hit the CHAT button, and instantly no matter what time of the day or night a customer service rep answers right away. They use email and chat as well as video conferencing to solve issues and I have had outstanding help when needed. Even complex issues get solved quickly. And best of all they are VERY transparent with money issues. It is a pleasure to work with them as we migrate our Amazon Seller Central catalog to Shopify.

Keate's & Weston

Jul 24, 2024  on Shopify

Ankit was very helpful with a complete amateur in myself today.. he baby stepped me through every step of the way as I am useless. I cannot thank him enough without this support I would have been completely stuck

Rytech PNW

Nov 22, 2023  on Shopify

Great app for importing products to shopify

Gadget Lab Australia

May 20, 2020  on Shopify

Out of all the similar apps we have tried, Multichannel Importer is our all-time favorite. Loads of setting options. Most of the apps allow product imports from only limited websites, however, Multichannel Importer lets you import from eBay, Etsy, Amazon, wish and walmart! With the bulk import option, you can add hundreds of products into your store with a click of buttons. Also great customer support, we highly recommend this app.

EastCoastBeautySupply

Feb 06, 2020  on Shopify

I had over 1400 products on Amazon and the Omni Importer team transferred them all over to my Shopify store/personal website in no time. It was all done very affordably, very fast, and very professionally. What would have taken me weeks to do manually, they did it in minutes! They even went above & beyond in providing extra services at no additional cost. I could not be more pleased at the top notch service & price far below what I would have expected. Thank you SOOOOOOOO much!!

EJRange

Dec 02, 2019  on Shopify

The support is really good and have helped clear my import issue very quickly. Very professional and would recommend.

Teammvpsports

Sep 01, 2019  on Shopify

Easy to use app and easier with customer service readily available, polite, friendly, patient and knowledgeable. I have already purchased a second app from them. This app nicely coordinates and integrates with multiple platforms making my life much easier.

The Outlet

Aug 15, 2019  on Shopify

The best thing about Omni Importer is the support! Seriously. They have an outstanding team of people round the clock ready to help in any way. I'd love to see a few features added, but without a doubt, the customer support available with Omni had enabled us to upload all our Amazon listings to Shopify in the easiest way possible. It's also great for adding additional listings at any time. I am thrilled with Omni!

EKNA Trading

Jul 02, 2019  on Shopify

Great! makes it really easy to important products from Amazon to our own Shop here on Shopify :) Great!

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