Shopify COD Order Confirmation App Review: Pros & Cons

Customer reviews: COD King‑COD Fees & OTP Verify

The Shopify Cash on Delivery (COD) Order Confirmation app simplifies payment collection for COD orders by automating confirmations and reducing manual work. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (686)

Overall rating

4.9

5

714
4

2
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2
2

2
1

8

What Merchants Think

Merchants express overwhelmingly positive feedback towards "COD King‑COD Fees & OTP Verify." The app is appreciated for its user-friendly design and seamless integration, making it a game-changer for managing cash-on-delivery (COD) orders effectively. Users frequently highlight the app’s efficiency in reducing fake orders and enhancing the customer experience. Exceptional customer support, particularly from the representative Pankaj, stands out as a key factor in the positive reception.

Key Strengths

User-friendly interface and easy setup
Efficient management of cash-on-delivery (COD) orders and OTP verification
Reduction in fake orders and improved order confirmation
Responsive and helpful customer support, especially from Pankaj and Salaj
Reliable and secure transactions
Valuable features even in the free plan

Common Concerns

Some merchants reported poor coding affecting web performance
Concerns about 24/7 customer support availability and delayed issue resolution
Lack of full testing capabilities on free plans
Occasional bugs and feature implementation challenges

Final Thoughts

Overall, "COD King‑COD Fees & OTP Verify" is highly recommended for merchants looking to streamline COD operations on Shopify. While the app excels in providing user-friendly and secure solutions, the responsive customer support team, particularly individuals like Pankaj and Salaj, further enhances its value. Despite minor drawbacks reported, the app remains a preferred choice for many businesses aiming to efficiently manage their COD orders.

Vail Perfumes

Apr 06, 2025 on Shopify

Thank you Salaj Jain you were of great help in instantly resolving all my doubts and immediately reaching out ! Appreciate

Zustenjoy.com

Apr 04, 2025 on Shopify

Very supportive staff, I appreciate their quick response which is much needed

SACH JEWELS

Apr 01, 2025 on Shopify

The support is good

Dezzire

Mar 31, 2025 on Shopify

this app is very helpful and the customer support is great

Li’l Diva

Mar 28, 2025 on Shopify

The support is phenomenal. It is as if they are sitting next to you to trouble shoot any issue you face on the go.

GAVI® INDIA

Mar 25, 2025 on Shopify

Pankaj has been very helpful every step of the way.

The Jewelbox

Mar 25, 2025 on Shopify

Great App Support from Pankaj Pankaj provided excellent support when I needed help with the app. He was quick, clear in his communication, and resolved my issue efficiently. His friendly and professional approach made the whole experience smooth. Highly recommend his assistance!

Era Luxe

Mar 24, 2025 on Shopify

quick and helpful

pegasusforkids

Mar 24, 2025 on Shopify

Rucchi Luxe Studio

Mar 22, 2025 on Shopify

⭐⭐⭐⭐⭐ I have been using COD King for a month now, and I must say their service is outstanding! Super fast and efficient, they don’t care about time or day—you call, and they are ready to help. Their support team is always responsive, making the entire process smooth and hassle-free. So far, I am very satisfied with their service and highly recommend them to anyone looking for a reliable COD solution!

nivkart.com

Mar 22, 2025 on Shopify

great service and helpful for all integration thanks

Sana Elegance

Mar 22, 2025 on Shopify

very good customer support , wil recommned it

Nyutam Farm

Mar 20, 2025 on Shopify

very good experience

RNK

Mar 19, 2025 on Shopify

instant reply of the query at 1 AM

The West Indian Honey Co.

Mar 19, 2025 on Shopify

Great and fast support. Technically strong team.

Vivek Karunakaran

Mar 19, 2025 on Shopify

Indiva

Mar 18, 2025 on Shopify

The Customer Care Rep named Harsh was very supportive, answered all my queries over chat, and when it was complex to explain on chat, he proactively called on the mobile and explained

Fleettrack Store

Mar 17, 2025 on Shopify

The support team is responsive and helpful. They quickly address issues and provide clear solutions, ensuring a seamless experience. Highly recommended!

Kibele Handmade

Mar 17, 2025 on Shopify

Sastishop.in

Mar 15, 2025 on Shopify

Cod King is a fantastic Shopify app for managing Cash on Delivery (COD) orders efficiently. It streamlines order verification, reduces return rates, and helps boost conversions. The automated confirmation system is a game-changer, saving time and reducing fake orders.