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Customer reviews: Casa Loyalty Program & Rewards

Develop by Shopify

Reviews (72)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed positive feedback regarding the "Casa Loyalty Rewards Referrals" app. They appreciate its simplicity, ease of use, and effectiveness in enhancing customer engagement and retention. The app integrates seamlessly with their stores and is praised for being both feature-rich and affordable. The customer support, highlighted by many users, is seen as a significant asset that enhances the user experience.

Key Strengths

  • Exceptional customer support, with specific praise for the team's responsiveness and helpfulness, often mentioning team members by name.
  • Comprehensive features including VIP tiers, referral programs, and customizable branded widgets.
  • User-friendly interface that simplifies the management of loyalty programs.
  • Competitive pricing, often highlighted as a more affordable option compared to other similar apps.
  • Highly customizable allowing for personal and localization needs.

Common Concerns

  • Initial setup takes some time and effort.
  • Occasional need to reiterate support queries to ensure understanding.
  • Being a relatively new app, potential concerns about long-term consistency and additional features development.

Final Thoughts

Overall, "Casa Loyalty Rewards Referrals" is well-received by its users, mainly for its comprehensive features and outstanding customer support. It is an ambitious contender in the loyalty app space, particularly noted for its affordability and high level of customization. Merchants seeking a robust and cost-effective solution for customer engagement are likely to find this app highly beneficial.

Clare` Mont Candles London

Nov 12, 2025  on Shopify

Ateeb has been very attentive and helpful. From day one, he has coached me through and been available to help at a moments notice. I would highly recommend this app. Thanks Ateeb

The Love U Collective

Nov 06, 2025  on Shopify

Loving the app so far. It's very comprehensive and I'm excited to roll it out to our customers! Also, customer service is super responsive and helpful. 10 stars if I could!

Furry Feline Creatives

Nov 05, 2025  on Shopify

Ateeb was very attentive to all our concerns. The entire team of Casa Loyalty is the best. This is a great app and has all the tools that we need. They will make sure everything will run smoothly and will listen to their clients needs. This is the best loyalty system that we have used and will continue to use in our business.

Uniqstree

Nov 05, 2025  on Shopify

Good Application and Support is Instant from Ateeb.. He was Phenomenal , went Extra Mile and had good knowledge of the Product..

Mabe&A

Nov 04, 2025  on Shopify

Ateeb has given absolutely fantastic service from start to finish! he has been incredibly helpful and knowledgeable. he made the entire setup process simple, quick and stress free. Everything was installed perfectly, and he went the extra mile to make sure I understood the app before finishing. Highly recommend!

GRANDORF.pet

Oct 28, 2025  on Shopify

Great app! Installed and set up in just 10 minutes — the interface is super intuitive and the features are impressive: points, VIP tiers, referral program — everything you need. Support is quick and helpful.

Homesteader's Dream

Oct 27, 2025  on Shopify

We run a small natural bath and body product store. We were clueless about where to start but we knew we needed a loyalty and reward program. Ateeb got on a call with us and customized a program for our store. He did all of the set-up and left it in our hands to finalize and publish. He has answered all hundred of our questions quickly. We look forward to seeing the positive impact this app has on our business.

UNIQUE BEAUTY SALON

Oct 23, 2025  on Shopify

Ateeb is incredibly helpful and responsive. I want to customize a program that works for both of my salon services and retail. He helps me create the program that works for my website within a really short time. Highly recommend to contact Ateeb if you are still looking for a reward app for your business.

It’s Zara

Oct 17, 2025  on Shopify

Casa team is amazing! The setup was super easy, and everything works smoothly right inside Shopify. The support team is very responsive and helpful whenever I have questions. Perfect app for creating a simple and effective rewards program — highly recommended for beauty and skincare stores!

MeowHaus

Oct 14, 2025  on Shopify

Ateeb helped me out today with fast service, and helped set it up with me while I couldnt. Great support!

Kabir Decor Studio

Oct 07, 2025  on Shopify

App is great. Support is perfect. Cool features are also there for loyalty programs. Overall it works fine. I was facing problems while setting up landing page. And support did it for me. I was a great experience. Though some things are too much technical. It works very nice.

BeastyBike

Oct 06, 2025  on Shopify

Very friendly and responsive team, and a really useful app that works perfectly for my store. The fact that it’s completely free makes it even better! Highly recommend it to anyone looking for an easy and efficient solution.

The Pure Light Company

Aug 27, 2025  on Shopify

If you’re looking for a Customer Engagement App that lets you grow your loyalty program without the steep monthly fees of other rewards platforms, this is the one. Setup was a breeze, and the support I received while moving my data from Smile.io to Casa was outstanding—fast, knowledgeable, and incredibly helpful. You truly don’t want to miss out on this app! Geetansh assisted me personally, and I hope I get the chance to work with him again—support like this is rare and simply perfect.

Scent Focus

Aug 27, 2025  on Shopify

After searching for a loyalty & reward program app. I have found the best solution for your needs. Why chose casa loyalty over all other loyalty & reward apps? First the Dev Team is incredibly helpful and available if you have any question and they are willing to help you. Also in a timely manner. This app currently is free and that is incredible. It has pretty much every feature you would want. To include integration with review apps so you may reward your customer with the app for leaving reviews. Additionally you are able to add rewards / perks when a member hits a new tier. So much more I could go on. However I point out two that I consider important and you will not find in any other app unless you are paying over $200 a month. Do yourself a favor get this app on your online shop. It is easy and seamless to work with and currently free. It is incredible!

River's Edge Antiques and Quilt Loft

Aug 14, 2025  on Shopify

We are excited to use Casa Loyalty - we have been using a paper punch card for many years and this will be the perfect option to transition to. Hamza has been very helpful throughout the process and has made things very easy to understand.

Montegreno

Aug 08, 2025  on Shopify

The overall onboarding experience is well organized. You just need to familiarize yourself with your store's backend system, other than that. Everything is right on par, and Ateeb was so patient with me... So, kudos to the team for their unwavering support.

Yellow Planet

Aug 05, 2025  on Shopify

I’m very impressed with the quick response and helpful support from the Casa Loyalty team – they helped me solve my issue efficiently. Among the free loyalty apps I’ve tried, this one is definitely one of the most user-friendly and reliable. If I could suggest one improvement, it would be to add a feature for setting point expiration rules – that would make it even better! Thank you for providing such a great free tool!

LINDAS

Aug 02, 2025  on Shopify

Una aplicación muy completa, con inmensas posibilidades. Soporte técnico ágil. Responden y resuelven todas mis dudas.

Damaur

Aug 01, 2025  on Shopify

Aplicación muy completa, el servicio de atención al cliente exquisito, están muy atentos a que lo tengas bien configurado. Lo que es la aplicación puedes configurar un sistema de fidelización no solo con tareas tipo suscríbete, síguenos en redes sociales, cumpleaños, poner reseñas incluso en google maps. Además puedes configura niveles de fidelización VIP y tiene Recompensas por Referencia, poder ganar con link de referencia para ganar recompensas dando publicidad a tu pagina web. Dar las gracias a Ateeb por su paciencia y su implicación por aplicar todo y mejorar una traducción en mi idioma. Todo un profesional, por su interés por que estuviera todo bien y por su paciencia, recomiendo la app. ----------------------------------------------------------------- A very comprehensive app, with excellent customer service; they're very attentive to ensuring you're set up correctly. With the app, you can set up a loyalty system not only with tasks like subscribe, follow us on social media, birthdays, and even post reviews on Google Maps. You can also set up VIP loyalty levels and have Referral Rewards, allowing you to earn rewards with referral links by advertising your website. Thank you to Ateeb for his patience and dedication to implementing everything and improving the translation in my language. A true professional, for his concern that everything was perfect and for his patience, I highly recommend the app.

EZYNails

Jul 30, 2025  on Shopify

Super helpful and responsive, pretty simple and happy to get stuck in myself knowing they're available :)

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