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Customer reviews: Casa Loyalty Programs & Reward

Reviews (51)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed positive feedback regarding the "Casa Loyalty Rewards Referrals" app. They appreciate its simplicity, ease of use, and effectiveness in enhancing customer engagement and retention. The app integrates seamlessly with their stores and is praised for being both feature-rich and affordable. The customer support, highlighted by many users, is seen as a significant asset that enhances the user experience.

Key Strengths

  • Exceptional customer support, with specific praise for the team's responsiveness and helpfulness, often mentioning team members by name.
  • Comprehensive features including VIP tiers, referral programs, and customizable branded widgets.
  • User-friendly interface that simplifies the management of loyalty programs.
  • Competitive pricing, often highlighted as a more affordable option compared to other similar apps.
  • Highly customizable allowing for personal and localization needs.

Common Concerns

  • Initial setup takes some time and effort.
  • Occasional need to reiterate support queries to ensure understanding.
  • Being a relatively new app, potential concerns about long-term consistency and additional features development.

Final Thoughts

Overall, "Casa Loyalty Rewards Referrals" is well-received by its users, mainly for its comprehensive features and outstanding customer support. It is an ambitious contender in the loyalty app space, particularly noted for its affordability and high level of customization. Merchants seeking a robust and cost-effective solution for customer engagement are likely to find this app highly beneficial.

The Pure Light Company

Aug 27, 2025  on Shopify

If you’re looking for a Customer Engagement App that lets you grow your loyalty program without the steep monthly fees of other rewards platforms, this is the one. Setup was a breeze, and the support I received while moving my data from Smile.io to Casa was outstanding—fast, knowledgeable, and incredibly helpful. You truly don’t want to miss out on this app! Geetansh assisted me personally, and I hope I get the chance to work with him again—support like this is rare and simply perfect.

River's Edge Antiques and Quilt Loft

Aug 14, 2025  on Shopify

We are excited to use Casa Loyalty - we have been using a paper punch card for many years and this will be the perfect option to transition to. Hamza has been very helpful throughout the process and has made things very easy to understand.

Montegreno

Aug 08, 2025  on Shopify

The overall onboarding experience is well organized. You just need to familiarize yourself with your store's backend system, other than that. Everything is right on par, and Ateeb was so patient with me... So, kudos to the team for their unwavering support.

Yellow Planet

Aug 05, 2025  on Shopify

I’m very impressed with the quick response and helpful support from the Casa Loyalty team – they helped me solve my issue efficiently. Among the free loyalty apps I’ve tried, this one is definitely one of the most user-friendly and reliable. If I could suggest one improvement, it would be to add a feature for setting point expiration rules – that would make it even better! Thank you for providing such a great free tool!

LINDAS

Aug 02, 2025  on Shopify

Una aplicación muy completa, con inmensas posibilidades. Soporte técnico ágil. Responden y resuelven todas mis dudas.

Damaur

Aug 01, 2025  on Shopify

Aplicación muy completa, el servicio de atención al cliente exquisito, están muy atentos a que lo tengas bien configurado. Lo que es la aplicación puedes configurar un sistema de fidelización no solo con tareas tipo suscríbete, síguenos en redes sociales, cumpleaños, poner reseñas incluso en google maps. Además puedes configura niveles de fidelización VIP y tiene Recompensas por Referencia, poder ganar con link de referencia para ganar recompensas dando publicidad a tu pagina web. Dar las gracias a Ateeb por su paciencia y su implicación por aplicar todo y mejorar una traducción en mi idioma. Todo un profesional, por su interés por que estuviera todo bien y por su paciencia, recomiendo la app. ----------------------------------------------------------------- A very comprehensive app, with excellent customer service; they're very attentive to ensuring you're set up correctly. With the app, you can set up a loyalty system not only with tasks like subscribe, follow us on social media, birthdays, and even post reviews on Google Maps. You can also set up VIP loyalty levels and have Referral Rewards, allowing you to earn rewards with referral links by advertising your website. Thank you to Ateeb for his patience and dedication to implementing everything and improving the translation in my language. A true professional, for his concern that everything was perfect and for his patience, I highly recommend the app.

EZYNails

Jul 30, 2025  on Shopify

Super helpful and responsive, pretty simple and happy to get stuck in myself knowing they're available :)

Damaur

Jul 28, 2025  on Shopify

Aplicación muy completa, el servicio de atención al cliente exquisito, están muy atentos a que lo tengas bien configurado. Lo que es la aplicación puedes configurar un sistema de fidelización no solo con tareas tipo suscríbete, síguenos en redes sociales, cumpleaños, poner reseñas incluso en google maps. Además puedes configura niveles de fidelización VIP y tiene Recompensas por Referencia, poder ganar con link de referencia para ganar recompensas dando publicidad a tu pagina web. ----------------------------------------------------------------- A very comprehensive app, with excellent customer service; they're very attentive to ensuring you're set up correctly. With the app, you can set up a loyalty system not only with tasks like subscribe, follow us on social media, birthdays, and even post reviews on Google Maps. You can also set up VIP loyalty levels and have Referral Rewards, allowing you to earn rewards with referral links by advertising your website.

OdesiaSHIRTS

Jul 18, 2025  on Shopify

Very good LoyalTY APP - lot of setups possible - great support team - installation was very easy - thank You !!

Pera Pasha

Jul 04, 2025  on Shopify

Finally we had found the almost perfect app for the Loyalty and Reward program for our customers. An app that supports the POS in addition to the webshop. But after a quick response to my request for help or whether it was also possible to get a different calculation for the points and a call with Ateeb with a solution. Casa Loyalty (Thanks Hamza!! ) customized there app to the most perfect Loyalty and Rewards App for us. It offers many forms of rewards, is nicely adjustable so that it fits well with our websho and store and is lightning fast. From now on we will definitely only have happy customers, who can save for discounts or free shipping of their orders, for example. For us this means more loyal customers and more sales :-) I am now even more curious about their other apps.

Pera Pasha

Jun 15, 2025  on Shopify

Finally we had found the almost perfect app for the Loyalty and Reward program for our customers. An app that supports the POS in addition to the webshop. But after a quick response to my request for help or whether it was also possible to get a different calculation for the points and a call with Ateeb with a solution, Casa Loyalty has really become the most perfect Loyalty and Rewards App for us. It offers many forms of rewards, is nicely adjustable so that it fits well with our webshop and fast. From now on we will definitely only have happy customers, who can save for discounts or free shipping of their orders, for example. For us this means more loyal customers and more sales :-) I am now even more curious about their other apps.

bshopy.in

Jun 10, 2025  on Shopify

CASA Loyalty has been a game-changer for our store. The app is super easy to set up and integrates seamlessly with our Shopify website. It allows us to offer store credits and discount offers in a way that really drives customer engagement and repeat purchases. Our customers love the flexibility, and we’ve seen a noticeable increase in customer retention since using CASA Loyalty. The support team is responsive and very helpful whenever we have questions. Highly recommended for any Shopify store looking to build a strong, loyal customer base!

NuHaire

Jun 10, 2025  on Shopify

Ateeb is amazing. I was migrating from a different Loyalty App and Ateeb help to ease the migration process. Thank you for your help

Fadakwalt

Jun 10, 2025  on Shopify

Customer service responded promptly and handled matters and answered my questions in a very professional and efficient manner! Highly recommended!

A1 Swag

Jun 09, 2025  on Shopify

Just installed the app and it is exactly what Im look for. Had a little hiccup but Ateeb is on it and working on getting it fixed!

24builds

Jun 05, 2025  on Shopify

I’ve been using Casa Subscriptions for a while now and I can honestly say it’s one of the best apps out there for managing subscriptions. The interface is super clear, easy to use, and very complete. On top of that, something I really appreciate is the personalized support I’ve received — every time I had a question or suggestion, the team responded quickly and very kindly. You can tell there’s a dedicated team behind it that truly cares about providing great service. I highly recommend it, definitely worth trying!

VITAZEN

May 25, 2025  on Shopify

Fantastic support, direct contact with the developer, who fixed a small bug in less than a minute. Very happy with the experience.

Empower

May 24, 2025  on Shopify

This app offers a wide range of features to customize your loyalty program just the way you want it. The support team was incredibly responsive. I got instant replies and thorough guidance, especially when importing our existing loyalty data. Big thanks to Sam and Ateeb for all their help! Looking forward to seeing if our customers enjoy it as much as we do.

Frida

May 24, 2025  on Shopify

Poor customer service did not respond at all since i downloaded. Wouldnt recommend use this better the paid apps than this.

Soul Street Store

May 22, 2025  on Shopify

Ateeb is extremely helpful and professional. He’s always ready to assist with kindness and clarity. Truly appreciate his support – a great example of excellent customer service!

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