Candy Rack | Checkout Upsell logo

Customer reviews: Candy Rack | Checkout Upsell

Develop by Digismoothie

Reviews (287)

Overall rating
4.9

What Merchants Think

"Candy Rack | Checkout Upsell" is highly regarded by merchants for its ease of use, effectiveness in boosting sales, and exceptional customer support. Merchants rave about how the app integrates seamlessly with their stores, offering a straightforward setup and impressive customization options. Customer service is noted for being quick, responsive, and incredibly helpful in resolving issues, which adds significant value to the user experience.

Key Strengths

  • Exceptional customer support and quick response times
  • User-friendly interface and easy setup
  • Effective in boosting average order value (AOV)
  • Seamless integration with various store themes
  • Highly customizable without requiring coding skills

Common Concerns

  • Some features, like the thank-you page upsell, are not available on the new checkout
  • Initial setup may require support intervention for theme adjustments
  • Some users experienced billing issues post-uninstallation

Final Thoughts

Overall, "Candy Rack | Checkout Upsell" is a highly recommended app for merchants seeking to enhance their upselling capabilities with minimal hassle. Its top-notch customer service, effective sales boosting features, and adaptability to different store themes make it a standout choice among similar tools. With continuous improvements and excellent support, it remains a valuable tool for online retailers aiming to increase revenue.

Beldeur

Sep 19, 2024  on Shopify

Amazing helpdesk. Contacted them yeserday around 5pm and after some detailed testing from their side it was clear there were some adjustments needed. Within the next hours i got contacted by another helpdesk worker with the message that the issue was completely fixed. He also send me some videos for me to see. I am glad the issue got fixed. (really fast) I have tested a lot of upsell apps and this one is simply working the best, so i am happy i can continue using it on my webshop.

Popov Leather®

Sep 08, 2024  on Shopify

Extremely high value app thats a no-brainer. Love love love the app! The support is also top notch!

BeeLovelyBotanicals

Aug 28, 2024  on Shopify

The support with this app is phenomenal. I have had a ton of questions, and they've looked into every issue I've had with patience and courtesy. The app works as expected. I was a little disappointed to find out the thank you page upsell is currently unavailable on the new checkout, but they're working on getting this back. I'm currently using a checkout upsell and post purchase upsell and everything is working like it should. The app paid for itself within the first day or two.

Victory Chimp

Aug 15, 2024  on Shopify

Fantastic, responsive support with help aligning the upsell pop-ups to our site style. Great results so far too.

tsui

Aug 07, 2024  on Shopify

サポートの対応が早く、的確です。*英語 アプリを入れて12時間以内にコストをペイしました。

Looney Duck

Aug 04, 2024  on Shopify

Glecy at Candy Rack is amazing! The application is very simple but i missed some settings and Glecy helped me solve it. Second store i use RC on. And its worth every cent!

Detailing1

Jul 31, 2024  on Shopify

We've used "Candy Rack" in many different Shopify Stores with all kinds of themes and with a bit CSS it's easily adjusted to feel integrated into any design. Working with it for a while, we can not only recommend it, but we also guarantee that it's one of the best developer's and app's out there. Digismoothie's "Candy Rack" will increase "AOV" and make all products feel more connected for the customer. A 5/5 Support with quick help and even per store adjustments that work perfectly well, what more can you ask for? If you haven't tried this app yet, what are you waiting for?

Philly Fair Trade Roasters

Jul 30, 2024  on Shopify

Great support, helpful & timely!

LinesToGo

Jul 25, 2024  on Shopify

Would Recommend: Working with Digismoothie team (Candy Rack) for about 3 months and they have been very helpful and responsive in working with us on our Upsells. We had 13k Upsells that were required to add to our site. The CSV upload option with the team really has helped us do what needed to be accomplished in a much more efficient manner; and we appreciate how much you can modify/adjust for design without doing any coding, which is an option and would let you take your customizations even further if you wished. Customer Service has been quick and responsive, uploads happen overnight for us which works out great and VERY rarely if there is an issue that has occurred during an upload, only takes them about a day to resolve. Lucia, Christian, Andres and Rein are a few individuals that we have had the pleasure of working with and all have provided excellent customer service. Thank you to the entire team for your help with our site.

Nutri Nation

Apr 12, 2024  on Shopify

After trying out Honeycomb for a couple months we switched over to this app because they provide hands down the best customer service. These guys go out of their way to make sure the app works perfect. They actually went in and updated the code to make sure the appearance mirrored our site. If you need support they offer phone, chat and email. AOV shot up as soon as we made the switch. Thanks again for all your support. You have a customer for life!

Mason Jar Lifestyle

Apr 10, 2024  on Shopify

I've had several bugs with my theme, but the support has been easy to work with and very quick to get them fixed.

DESIGNSPOT

Apr 03, 2024  on Shopify

A must have for every retailer. Very easy to set up and works great - it has already brought us dozens of sold products and a very nice turnover within the first weeks. I highly recommend.

DomesticDiva

Apr 02, 2024  on Shopify

The App works really well, and the support is amazing. Rein helped me with my problem and she was 10/10. Thank you again Rein!

Otay Baby

Mar 28, 2024  on Shopify

Super top notch costumer service and app!

Beau Byon

Mar 27, 2024  on Shopify

New to the app so far so good ❤️‍

FinerLove

Jan 24, 2024  on Shopify

AMAZING Customer Service! All team members helped with every one oy my problems whether them being big or small.

Golden Cosmetics

Jan 05, 2024  on Shopify

I literally never leave a review for anything but this app and the crew is absolutely gold. I have it installed for about 2 months now and its been what I was always looking for. Tried custom upsell apps made by our developers and tested lots of options because i didn't like the fact that usually shopify upsell apps are slow and feel weird on the site, but somehow this one is amazing and converting like a beast. The team also made some changes for me without even asking for it just to make it even faster after I told them my concerns. I am leaving this review after 2 months only because these guys deserve it and its the first time i really feel like i need to leave a proper review for an app. :) good luck to everyone in your journey

The Trade Shade

Dec 09, 2023  on Shopify

Awesome app, would be lost without it on my store! The service from these guys is the best iv ever experienced! They have helped me custom code things for my site so many times and its always unreal! Highly recommend!

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