Candy Rack | Checkout Upsell logo

Customer reviews: Candy Rack | Checkout Upsell

Develop by Digismoothie

Reviews (287)

Overall rating
4.9

What Merchants Think

"Candy Rack | Checkout Upsell" is highly regarded by merchants for its ease of use, effectiveness in boosting sales, and exceptional customer support. Merchants rave about how the app integrates seamlessly with their stores, offering a straightforward setup and impressive customization options. Customer service is noted for being quick, responsive, and incredibly helpful in resolving issues, which adds significant value to the user experience.

Key Strengths

  • Exceptional customer support and quick response times
  • User-friendly interface and easy setup
  • Effective in boosting average order value (AOV)
  • Seamless integration with various store themes
  • Highly customizable without requiring coding skills

Common Concerns

  • Some features, like the thank-you page upsell, are not available on the new checkout
  • Initial setup may require support intervention for theme adjustments
  • Some users experienced billing issues post-uninstallation

Final Thoughts

Overall, "Candy Rack | Checkout Upsell" is a highly recommended app for merchants seeking to enhance their upselling capabilities with minimal hassle. Its top-notch customer service, effective sales boosting features, and adaptability to different store themes make it a standout choice among similar tools. With continuous improvements and excellent support, it remains a valuable tool for online retailers aiming to increase revenue.

SchatzLieben

Feb 06, 2025  on Shopify

After trying and using many upsell apps, I decided to use Candy Rack for my 4 stores. The app is easy to use, has good UI and UX, and a good conversion rate. The support team replied to me quickly and solved all my problems. Thanks. Recommendation app.

WellNatura

Jan 15, 2025  on Shopify

Excellent technical service that goes in depth to solve any issues. Special thanks to you Alex D. for being able to solve complex issues on our store, you have been a great help already!

ErraCo

Dec 30, 2024  on Shopify

It is a great application. Its interface is very useful and understandable. You can easily do what you want. Also, if you have any problems, customer service responds immediately and solves your problem quickly. You can choose it with ease.

MaxFuel

Dec 09, 2024  on Shopify

I had an absolutely wonderful experience with Candy Rack, thanks to Glacy's exceptional customer service! I encountered a minor issue and reached out for help. Glacy was not only responsive but also incredibly patient and attentive in addressing my concerns. The problem was resolved quicker than I anticipated, with Glacy guiding me through every step with ease and professionalism. It's rare to find such dedicated and effective support! Highly recommend Candy Rack if you're looking for a seamless and supportive customer experience. Five stars all the way!

BEADHIVE

Nov 30, 2024  on Shopify

I highly recommend Candy Rack, not only for their exceptional customer support but also for their fantastic product. It’s a game-changer for allowing customers to discover and grab items they might not have considered or had the chance to browse. I love using it and would definitely recommend it to friends and family.

Happy Birdwatcher

Nov 26, 2024  on Shopify

Love this app! And I can't say enough good things about their customer support team. They are always available and help quickly and kindly. It's boosted my sales so easily. Highly recommend.

Longevity Essentials

Nov 17, 2024  on Shopify

This app does exactly what we wanted. It allows a little offer after a product is added to cart, which has allowed us to get a little bump on AOV, it's also been useful for post purchase upsell, although we're still figuring out the best offers for our customers. Customer support are awesome and Lucia was MEGA helpful and you can tell they really want us to succeed as a business.

Frøken Dianas salonger

Nov 10, 2024  on Shopify

I must admit there was a few bumps to make it perfect for our theme, but exceptional customerservice made it a fantastic experience overall! Easy to use when you get the picture and it works so good! :)

Urban Kit Supply

Oct 31, 2024  on Shopify

Amazing - works solidly with my theme as well, unlike some of the competition. Support is also stunning, they changed the look to a perfect match with the theme!

Highland Hat Blocks

Sep 28, 2024  on Shopify

Absolutely delighted with this app. I needed an app the did Digital upselling and they did. I needed an app toshow the upsell either on the product or cart page and they did. A very easy process setting everything up. Superhelpful team. Cannot recommend hightly enough!!

smart pattern making

Sep 26, 2024  on Shopify

This app is very suitable for stores that need to have some options to upsell their products on their product page. while I am new to using this app I can tell when a developer makes an effort to provide the best UI possible for its users and for that reason and support available to users as well I will give it a 5 starts and hope they can continue to improve their app as well.

Beldeur

Sep 19, 2024  on Shopify

Amazing helpdesk. Contacted them yeserday around 5pm and after some detailed testing from their side it was clear there were some adjustments needed. Within the next hours i got contacted by another helpdesk worker with the message that the issue was completely fixed. He also send me some videos for me to see. I am glad the issue got fixed. (really fast) I have tested a lot of upsell apps and this one is simply working the best, so i am happy i can continue using it on my webshop.

BeeLovelyBotanicals

Aug 28, 2024  on Shopify

The support with this app is phenomenal. I have had a ton of questions, and they've looked into every issue I've had with patience and courtesy. The app works as expected. I was a little disappointed to find out the thank you page upsell is currently unavailable on the new checkout, but they're working on getting this back. I'm currently using a checkout upsell and post purchase upsell and everything is working like it should. The app paid for itself within the first day or two.

Victory Chimp

Aug 15, 2024  on Shopify

Fantastic, responsive support with help aligning the upsell pop-ups to our site style. Great results so far too.

tsui

Aug 07, 2024  on Shopify

サポートの対応が早く、的確です。*英語 アプリを入れて12時間以内にコストをペイしました。

Looney Duck

Aug 04, 2024  on Shopify

Glecy at Candy Rack is amazing! The application is very simple but i missed some settings and Glecy helped me solve it. Second store i use RC on. And its worth every cent!

Detailing1

Jul 31, 2024  on Shopify

We've used "Candy Rack" in many different Shopify Stores with all kinds of themes and with a bit CSS it's easily adjusted to feel integrated into any design. Working with it for a while, we can not only recommend it, but we also guarantee that it's one of the best developer's and app's out there. Digismoothie's "Candy Rack" will increase "AOV" and make all products feel more connected for the customer. A 5/5 Support with quick help and even per store adjustments that work perfectly well, what more can you ask for? If you haven't tried this app yet, what are you waiting for?

LinesToGo

Jul 25, 2024  on Shopify

Would Recommend: Working with Digismoothie team (Candy Rack) for about 3 months and they have been very helpful and responsive in working with us on our Upsells. We had 13k Upsells that were required to add to our site. The CSV upload option with the team really has helped us do what needed to be accomplished in a much more efficient manner; and we appreciate how much you can modify/adjust for design without doing any coding, which is an option and would let you take your customizations even further if you wished. Customer Service has been quick and responsive, uploads happen overnight for us which works out great and VERY rarely if there is an issue that has occurred during an upload, only takes them about a day to resolve. Lucia, Christian, Andres and Rein are a few individuals that we have had the pleasure of working with and all have provided excellent customer service. Thank you to the entire team for your help with our site.

Nutri Nation

Apr 12, 2024  on Shopify

After trying out Honeycomb for a couple months we switched over to this app because they provide hands down the best customer service. These guys go out of their way to make sure the app works perfect. They actually went in and updated the code to make sure the appearance mirrored our site. If you need support they offer phone, chat and email. AOV shot up as soon as we made the switch. Thanks again for all your support. You have a customer for life!

Mason Jar Lifestyle

Apr 10, 2024  on Shopify

I've had several bugs with my theme, but the support has been easy to work with and very quick to get them fixed.

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