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Customer reviews: Candy Rack | Checkout Upsell

Develop by Digismoothie
<h3>What Merchants Think</h3> <p> "Candy Rack | Checkout Upsell" is highly regarded by merchants for its ease of use, effectiveness in boosting sales, and exceptional customer support. Merchants rave about how the app integrates seamlessly with their stores, offering a straightforward setup and impressive customization options. Customer service is noted for being quick, responsive, and incredibly helpful in resolving issues, which adds significant value to the user experience. </p> <h3>Key Strengths</h3> <ul> <li>Exceptional customer support and quick response times</li> <li>User-friendly interface and easy setup</li> <li>Effective in boosting average order value (AOV)</li> <li>Seamless integration with various store themes</li> <li>Highly customizable without requiring coding skills</li> </ul> <h3>Common Concerns</h3> <ul> <li>Some features, like the thank-you page upsell, are not available on the new checkout</li> <li>Initial setup may require support intervention for theme adjustments</li> <li>Some users experienced billing issues post-uninstallation</li> </ul> <h3>Final Thoughts</h3> <p> Overall, "Candy Rack | Checkout Upsell" is a highly recommended app for merchants seeking to enhance their upselling capabilities with minimal hassle. Its top-notch customer service, effective sales boosting features, and adaptability to different store themes make it a standout choice among similar tools. With continuous improvements and excellent support, it remains a valuable tool for online retailers aiming to increase revenue. </p>

Reviews (292)

Overall rating
4.9

What Merchants Think

"Candy Rack | Checkout Upsell" is highly regarded by merchants for its ease of use, effectiveness in boosting sales, and exceptional customer support. Merchants rave about how the app integrates seamlessly with their stores, offering a straightforward setup and impressive customization options. Customer service is noted for being quick, responsive, and incredibly helpful in resolving issues, which adds significant value to the user experience.

Key Strengths

  • Exceptional customer support and quick response times
  • User-friendly interface and easy setup
  • Effective in boosting average order value (AOV)
  • Seamless integration with various store themes
  • Highly customizable without requiring coding skills

Common Concerns

  • Some features, like the thank-you page upsell, are not available on the new checkout
  • Initial setup may require support intervention for theme adjustments
  • Some users experienced billing issues post-uninstallation

Final Thoughts

Overall, "Candy Rack | Checkout Upsell" is a highly recommended app for merchants seeking to enhance their upselling capabilities with minimal hassle. Its top-notch customer service, effective sales boosting features, and adaptability to different store themes make it a standout choice among similar tools. With continuous improvements and excellent support, it remains a valuable tool for online retailers aiming to increase revenue.

Grandmas Chicken Soup

Mar 19, 2025  on Shopify

We have been using Candy Rack since October and it has been amazing. The app works great and the customer support is amazing!

Stories & Ink®

Mar 18, 2025  on Shopify

Easy to set up, easy to use. If you have any problems support is fast to reply and assist. We're using for a Shopify Plus store and it is already working for us! Another plus is their price structure, as they charge per amount of orders, which makes it a competitive solution compared to others at the market. Would definitely recommend.

Stories & Ink®

Mar 13, 2025  on Shopify

Easy to set up, easy to use. If you have any problems support is fast to reply and assist. We're using for a Shopify Plus store, price is relatively high, so that's why I give it a 4/5. But would recommend, as it is already working for us.

The Underfloor Heating Store

Mar 07, 2025  on Shopify

Candy Rack has been an absolute game-changer for our online sales. No other upsell app comes close - it has enabled us to sell tens of thousands of additional products in the past year with impressive take rates. A huge thanks to Tomas and the Candy Rack team for making this possible!

Castle Farm Shop

Mar 04, 2025  on Shopify

Great support, immediately helped incorporate our brand colours into buttons and really pleasant to talk to.

Night Master

Feb 28, 2025  on Shopify

Fantastic app and fantastic support - highly customizable and offers a fast option to upsell products to our customers without affecting the structure of our product pages. We spoke with Emmanuel who was very understanding and quick to help with any questions we had.

SchatzLieben

Feb 06, 2025  on Shopify

After trying and using many upsell apps, I decided to use Candy Rack for my 4 stores. The app is easy to use, has good UI and UX, and a good conversion rate. The support team replied to me quickly and solved all my problems. Thanks. Recommendation app.

WellNatura

Jan 15, 2025  on Shopify

Excellent technical service that goes in depth to solve any issues. Special thanks to you Alex D. for being able to solve complex issues on our store, you have been a great help already!

ErraCo

Dec 30, 2024  on Shopify

It is a great application. Its interface is very useful and understandable. You can easily do what you want. Also, if you have any problems, customer service responds immediately and solves your problem quickly. You can choose it with ease.

MaxFuel

Dec 09, 2024  on Shopify

I had an absolutely wonderful experience with Candy Rack, thanks to Glacy's exceptional customer service! I encountered a minor issue and reached out for help. Glacy was not only responsive but also incredibly patient and attentive in addressing my concerns. The problem was resolved quicker than I anticipated, with Glacy guiding me through every step with ease and professionalism. It's rare to find such dedicated and effective support! Highly recommend Candy Rack if you're looking for a seamless and supportive customer experience. Five stars all the way!

BEADHIVE

Nov 30, 2024  on Shopify

I highly recommend Candy Rack, not only for their exceptional customer support but also for their fantastic product. It’s a game-changer for allowing customers to discover and grab items they might not have considered or had the chance to browse. I love using it and would definitely recommend it to friends and family.

Happy Birdwatcher

Nov 26, 2024  on Shopify

Love this app! And I can't say enough good things about their customer support team. They are always available and help quickly and kindly. It's boosted my sales so easily. Highly recommend.

Longevity Essentials

Nov 17, 2024  on Shopify

This app does exactly what we wanted. It allows a little offer after a product is added to cart, which has allowed us to get a little bump on AOV, it's also been useful for post purchase upsell, although we're still figuring out the best offers for our customers. Customer support are awesome and Lucia was MEGA helpful and you can tell they really want us to succeed as a business.

Frøken Dianas salonger

Nov 10, 2024  on Shopify

I must admit there was a few bumps to make it perfect for our theme, but exceptional customerservice made it a fantastic experience overall! Easy to use when you get the picture and it works so good! :)

Urban Kit Supply

Oct 31, 2024  on Shopify

Amazing - works solidly with my theme as well, unlike some of the competition. Support is also stunning, they changed the look to a perfect match with the theme!

Highland Hat Blocks

Sep 28, 2024  on Shopify

Absolutely delighted with this app. I needed an app the did Digital upselling and they did. I needed an app toshow the upsell either on the product or cart page and they did. A very easy process setting everything up. Superhelpful team. Cannot recommend hightly enough!!

smart pattern making

Sep 26, 2024  on Shopify

This app is very suitable for stores that need to have some options to upsell their products on their product page. while I am new to using this app I can tell when a developer makes an effort to provide the best UI possible for its users and for that reason and support available to users as well I will give it a 5 starts and hope they can continue to improve their app as well.

Beldeur

Sep 19, 2024  on Shopify

Amazing helpdesk. Contacted them yeserday around 5pm and after some detailed testing from their side it was clear there were some adjustments needed. Within the next hours i got contacted by another helpdesk worker with the message that the issue was completely fixed. He also send me some videos for me to see. I am glad the issue got fixed. (really fast) I have tested a lot of upsell apps and this one is simply working the best, so i am happy i can continue using it on my webshop.

BeeLovelyBotanicals

Aug 28, 2024  on Shopify

The support with this app is phenomenal. I have had a ton of questions, and they've looked into every issue I've had with patience and courtesy. The app works as expected. I was a little disappointed to find out the thank you page upsell is currently unavailable on the new checkout, but they're working on getting this back. I'm currently using a checkout upsell and post purchase upsell and everything is working like it should. The app paid for itself within the first day or two.

Victory Chimp

Aug 15, 2024  on Shopify

Fantastic, responsive support with help aligning the upsell pop-ups to our site style. Great results so far too.

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