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Cancel My Order logo

Cancel My Order

Develop by Shopify
Free plan available

Streamline order cancellations with automated, customer-friendly self-service features.

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About Cancel My Order

Launched Dec 14, 2025

Categories

Order editing

Built by Shopify

Address

Somerset House T130, South Wing, Strand, London, ENG, WC2R 1LA, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Let customers cancel their orders without overloading your support team.

Free your team from handling order cancellations with a fully automated process. Place a clear Cancel order button on the Order Status page so customers can fix mistakes themselves. The app inherits your theme styling, and you control the text. Automatically hold orders during a fully custom time window and release for fulfilment if not cancelled. Choose to refund customers to their original payment method or store credit, and send a confirmation email to the customer.

Free your team from handling order cancellations with a fully automated process. Place a clear Cancel order button on the Order Status page so customers can fix mistakes themselves. The app inherits your theme styling, and you control the text. Automatically hold orders during a fully custom time window and release for fulfilment if not cancelled. Choose to refund customers to their original payment method or store credit, and send a confirmation email to the customer. more
  • Self-serve cancel button on your Order Status pages
  • App block automatically matches your theme styling with no custom CSS needed
  • Configure a fully custom order hold window to allow self-serve cancellations

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